Top 14 Collection agent Jobs in Akron Oh

Case Management Supervisor (Collections)
Millennium Capital and Recovery Corporation —Akron, OH
- From $23 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Home Health Billing & Collection Specialist
Interim HealthCare —Akron, OH
- Full-time
- Mid-level
- 3 years
- Home Health
Quick Apply
23h
Legal Collections Attorney
Tiffany & Bosco, PA —Solon, OH
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
Skip Tracer: Asset Recovery
National Asset Recovery Specialists, Inc. —Middleburg Heights, OH
- $45,000 - $55,000 a year
- Monday to Friday
- Background check
- Google Workspace
- Pass drug screening
- Health insurance
- Paid time off
Quick Apply
Data Collection Representative
RDSolutions —Aurora, OH
- Part-time
- 18 years or older
- Clean driving record
- No experience needed
- Mileage reimbursement
- 401(k) matching
11d
Specialist - Billing & Collections
Airgas —Independence, OH
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid jury duty
- Commuter assistance
14d
Field Collection Specialist
RDSolutions —Aurora, OH
- Part-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Mileage reimbursement
- 401(k) matching
2d
Part-Time Doorstep Trash Collection Specialist - Nights - JS
Valet Living LLC —Akron, OH
- $20 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
1d
Collection System Operator
Portage County Ohio —Ravenna, OH
- Full-time
- Mid-level
- Forklift
- Data entry
Part-Time Doorstep Trash Collection Specialist - Nights - Pickup Truck Required
Valet Living LLC —Akron, OH
- $20 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
Electrical Superintendent - HV- Transmission/Collections/Substation
Blattner Energy, Inc. —United States
- From $115,000 a year
- Weekends as needed
- Background check
- Construction site
- 5 years
- Fuel card
- Health savings account
Quick Apply

Discover related jobs

Based on your search for collection agent jobs.

Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
The manager will ensure all inbound/outbound telephone calls are handled and resolved in a timely manner, over-the-phone payments are posted and reconciled…
Quick Apply
9d
Case Management Supervisor (Collections)
Millennium Capital and Recovery Corporation —Akron, OH
Make outbound and take inbound consumer calls as needed. Ensure accurate and timely communication with clients, consumers, and independent agents.
From $23 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

A/R Financial Counselor, Collections
Orthopedic One —Westerville, OH
Communicates with patients, face-to-face or by telephone, collecting on patient financial liability. Participate in automated telephone work queue collecting on…
Home Health Billing & Collection Specialist
Interim HealthCare —Columbus, OH
Always maintain proper payment of all state/federal revenues to ensure the correct rates have been paid. Associate degree (Bachelor’s Degree preferred) in…
Quick Apply
23h

Show more jobs in cities nearby

I want to receive the latest job alert for collection agent in akron oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

collection agent jobs near akron oh

Case Management Supervisor (Collections)

Millennium Capital and Recovery Corporation -
Akron, OH

Quick Apply

Job Details

Full-time
From $23 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Collections agent experience
Operations management
Loan collections
High school diploma or GED
Team development
Debt collection skip tracing
Process management
Leadership

Full Job Description

SUMMARY:

Responsibilities include leading and supporting a team of Case Managers/Skip Tracers in a performance-based work environment. This role oversees daily assignment flow, client and agent communication, skip-tracing activity, and consumer contact efforts while ensuring client expectations and operational goals are met. The Supervisor serves as a subject matter expert for assigned clients, skip-tracing tools, and internal processes, while remaining actively engaged in day-to-day operational functions as needed.

ESSENTIAL RESPONSIBILITIES:

· Foster and contribute to a positive working environment

· Lead, coach, and develop Case Managers/Skip Tracers to ensure performance expectations are met

· Monitor daily assignment workflow and audit account-level expectations to maintain KPI standards

· Review daily performance reports and identify opportunities or gaps

· Ensure accurate and timely communication with clients, consumers, and independent agents

· Perform diligent follow-up functions with clients and agents regarding assignment status and updates

· Conduct call quality reviews and provide performance feedback and coaching opportunities

· Roll out and ensure adherence to operational initiatives, policies, and client requirements

· Resolve escalated issues and communicate concerns appropriately to management

· Maintain cross-functional communication with alternate departments to support operational efficiency

· Make outbound and take inbound consumer calls as needed

· Adhere to scripted requirements and ensure team compliance with call handling expectations

· Conduct internet and database searches to identify best-known addresses and location information for customer collateral

· Maintain accurate and up-to-date notes in the system of record

· Ensure compliance with all related laws, regulations, company policies, and industry best practices

· Initiate verbal contact with references as needed to identify or verify location information

· Train and mentor new and existing team members on systems, processes, and client expectations

· Assist with special projects and process improvement initiatives as requested

· Recommend system, process and automation improvements where applicable.

· Assume additional duties as needed

COMPETENCIES:

· Extensive knowledge of customer service strategies and procedures

· Strong leadership and team development skills

· Excellent verbal and written communication skills

· Strong analytical, investigative, and deductive reasoning abilities

· Ability to prioritize workload and manage competing demands in a fast-paced environment

· Extensive knowledge of, or the ability to quickly learn, company services and client expectations

· Proficiency with Microsoft Office Suite and related software

· Strong understanding of skip tracing techniques, consumer communication standards, and assignment management processes

· Adapts to changes in the work environment and adjusts approach to best fit operational needs

REQUIRED EDUCATION AND EXPERIENCE:

· High school diploma or GED required

· Minimum of 3 years of related experience in skip tracing, case management, repossession support, collections, or recovery operations

· Prior leadership, training, or supervisory experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

· Comfortable handling high call volumes and working within performance-driven environments

· Experience with dialer systems, warm transfer protocols, and consumer communication best practices preferred

· Working knowledge of skip tracing technologies including Accurint, LexisNexis, TLO, CLEAR, or similar platforms preferred

· Knowledge of the repossession and recovery industry strongly preferred

WORK ENVIRONMENT:

This position operates in a professional office environment and routinely uses standard office equipment. Initial training will take place in-office, with an ongoing hybrid schedule after training is completed and consistent with company policy.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Pay: From $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Collections: 3 years (Preferred)
Leadership: 1 year (Preferred)

Ability to Commute:

Akron, OH 44311 (Preferred)

Work Location: Hybrid remote in Akron, OH 44311

Quick Apply

Refine Your Search

collection agent jobs in akron oh

Case Management Supervisor (Collections)

Home Health Billing & Collection Specialist

Legal Collections Attorney

Skip Tracer: Asset Recovery

Data Collection Representative

Specialist - Billing & Collections

Field Collection Specialist

Part-Time Doorstep Trash Collection Specialist - Nights - JS

Collection System Operator

Part-Time Doorstep Trash Collection Specialist - Nights - Pickup Truck Required

Electrical Superintendent - HV- Transmission/Collections/Substation

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for collection agent in akron oh

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected