Top 4 Help desk analyst Jobs in Akron Oh

IT Support Technician - Onsite
Genesis10 —Kent, OH
- $50,000 - $60,000 a year
- 7 years
- Word processing
- ERP systems
- Commuter assistance
- Health savings account
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17h
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Data Engineer
Exodus Integrity Services (EIS) —Broadview Heights, OH
- $125,000 - $135,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
2d

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IT Support Technician - Onsite
Genesis10 —Kent, OH
Experience providing onsite and remote troubleshooting and technical support. This position is primarily responsible for providing technical assistance on…
$50,000 - $60,000 a year
Quick Apply
17h
Help Desk Analyst
TTx Inc —Strongsville, OH
Intake initial phone and email service requests, prioritizing support calls, resolving issues, or delegating issues to other team members with a high sense of…

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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
This role is responsible for providing exceptional customer service, resolving common technical issues, documenting work accurately, and escalating issues…
$45,000 - $55,000 a year
Quick Apply
Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
Valid driver's license and reliable transportation may be required. Perform basic user account administration, including password resets, group membership…
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13d

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IT Support Technician - Onsite

Genesis10 -
Kent, OH

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Job Details

$50,000 - $60,000 a year
17 hours ago

Benefits

Commuter assistance
Health savings account
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance
Paid sick time

Qualifications

Desktop computer repair
Non-technical user support
Report writing
Word processing
Spreadsheets
Laptop (troubleshooting support)
ERP systems
Hardware maintenance
Microsoft Exchange
Printer (troubleshooting support)
High school diploma or GED
SQL
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Networking equipment (troubleshooting support)
Technical customer support for office equipment
Hardware management
System deployment
Productivity software
Network infrastructure management
Desktop administration
Peripheral hardware support

Full Job Description

Genesis10 is currently seeking an IT Support Technician for a direct hire position with a Global Industrial Equipment Manufacturer located in Kent, OH. This position is fully onsite.

Compensation: $50,000 - $60,000 per year, W2, based on qualifications

Position Overview:
This position is primarily responsible for providing technical assistance on computers and other Information Technology related peripherals, serving as the first point of contact for company employees. The role involves hands-on Tier 2 support for hardware, software, and network infrastructure within a multi-site Microsoft environment.

Key Responsibilities:

Provide Technical Help Desk Support as the first point of contact for hardware, software, operating system, network, ERP, website, and application issues
Manage IT Hardware, Software & Assets including maintenance, configuration, upgrades, and deployment of desktops, laptops, printers, and peripherals
Support Systems, User Accounts & Network Infrastructure, assisting with Active Directory, user accounts, permissions, and LAN/WAN connectivity
Support ERP & Business Systems Projects by documenting processes, assisting with upgrades and testing, and developing end-user training materials
Manage Physical Access & Security Systems, including door access controls, badges, and key fobs
Manage Telecommunications & Printing Infrastructure, administering the company VoIP/PBX phone system and enterprise printer/copier fleet
Maintain Critical Facility IT-Related Systems such as the company generator and supporting infrastructure
Coordinate IT Projects & Operational Activities by tracking milestones, deliverables, and timelines
Manage IT Vendors & Service Providers, serving as the primary contact for upgrades, repairs, and maintenance

Primary Requirements:

High school diploma or general education degree (GED)
Knowledge of computer hardware, ERP systems, spreadsheet software, and word processing software
Basic knowledge of servers, Active Directory, Exchange, and SQL
Ability to set up and configure PCs, printers, peripherals, and networking equipment
Experience providing onsite and remote troubleshooting and technical support
Strong customer service mindset and problem-solving skills
Ability to write reports, business correspondence, and procedure manuals

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#INDGEN10
#DIG10-MW

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