Top 8 Help desk analyst Jobs in Akron Oh

Help Desk Analyst
Robert Half —Green, OH
- Temporary
- Office
- Windows
- US work authorization
- Disability insurance
- Dental insurance
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1d
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
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Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Senior IT User Support Analyst
Kent State University —Kent, OH
- $46,977 - $51,069 a year
- Full-time
- Writing skills
- Research
- Mid-level
9d
IT Project Manager
Millcraft —Independence, OH
- Microsoft Outlook
- 5 years
- Mid-level
- Profit sharing
- Wellness program
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Help Desk Analyst
Robert Half —Green, OH
Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.
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1d
IT Service Desk Analyst
Babcock & Wilcox Company —Akron, OH
Respond to incoming calls, emails, and tickets in the IT Service Management (ITSM) system. Diagnose and resolve technical issues related to hardware, software,…

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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
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help desk analyst jobs near akron oh

Help Desk Analyst

Robert Half -
Green, OH

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Job Details

Temporary | Contract
1 day ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Software issue identification
IT user and group management
Incident report management
Bug Reporting (Quality assurance practices)
Windows
Desktop (troubleshooting support)
Customer support ticket management
Desktop administration
Communication skills
Entry level
Ticketing system technical support

Full Job Description

We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project.

Responsibilities:

Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.
Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.
Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.
Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.
Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.
Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.
Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.
Experience working in a help desk, service desk, or desktop support environment.
Working knowledge of Active Directory for basic user and access support tasks.
Hands-on experience supporting Microsoft Windows and Windows 10 systems.
Ability to perform basic technical troubleshooting and clearly document findings.
Familiarity with creating and managing service desk tickets in a structured support process.
Strong verbal and written communication skills when assisting users and coordinating with technical teams.
Availability to complete initial day-shift training Monday through Friday and then work a Monday through Thursday schedule.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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help desk analyst jobs in akron oh

Help Desk Analyst

Cyber Security Analyst I

Help Desk Analyst

Senior IT User Support Analyst

IT Project Manager

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