Top 5 Hotel front office manager Jobs in Akron Oh

Hotel Front Office Manager
Embassy Suites Cleveland Rockside —Independence, OH
- $50,719.58 - $61,081.64 a year
- Full-time
- Mid-level
- In-person
- Resort
- Health insurance
- Dental insurance
Quick Apply
1d
Front Office Manager
Embassy Suites Cleveland Rockside —Independence, OH
- $50,000 - $60,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Computer literacy
Quick Apply
1d
Hotel Front Desk Manager
Holiday Inn Independence | Janus Hotels & Resorts —Independence, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Hotel
- Organizational skills
- On-the-job training
Quick Apply
7d
Hotel General Manager
TownePlace Suites Solon —Solon, OH
- $75,000 - $90,000 a year
- Weekends as needed
- Customer service
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
8d
2nd Shift Front Desk Supervisor
Embassy Suites Cleveland Rockside —Independence, OH
- $17 - $19 an hour
- Full-time
- Mid-level
- Hotel
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
1d

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9d
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Hotel Front Office Manager

Embassy Suites Cleveland Rockside -
Independence, OH

Quick Apply

Job Details

Full-time
$50,719.58 - $61,081.64 a year
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Life insurance

Qualifications

Foreign language proficiency
Hotel policy compliance
Resort experience
Multilingual
Managing teams in a customer support role
Phone communication
Team leadership
Night audit
Managing hospitality teams
Mid-level
Hotel emergency procedures
Property management systems (PMS)
Telephone systems
Multi-line phone systems
Office management
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
OPERA
Hotel guest account management
Hotel safety procedures
Balancing end-of-day transactions
Office phone management

Full Job Description

Overview

Join our dynamic hospitality team as a Hotel Front Office Manager, where you will lead the front desk operations with enthusiasm and professionalism. This pivotal role ensures seamless guest experiences by overseeing check-in and check-out procedures, managing reservations, and delivering exceptional customer service. Your energetic leadership will foster a welcoming environment, motivate staff, and uphold the highest standards of hospitality management. If you thrive in a fast-paced setting and are passionate about guest relations, this is your opportunity to shine in a vibrant hotel setting.

Responsibilities

Supervise daily front desk activities, including guest check-in/check-out, reservations, and guest inquiries.
Lead and motivate front office staff to deliver outstanding customer service and maintain high standards of hospitality.
Manage property management systems (PMS), such as OPERA or similar platforms, to ensure accurate reservation and billing processes.
Handle guest complaints or issues promptly with effective problem-solving skills, ensuring guest satisfaction.
Oversee night audit procedures to reconcile daily financial transactions and prepare reports.
Implement hotel emergency procedures to ensure safety and compliance at all times.
Maintain clear communication across departments via multi-line phone systems and uphold phone etiquette standards.
Foster guest relations by providing personalized service, addressing special requests, and enhancing overall guest experience.
Ensure staff adherence to hotel policies, safety protocols, and customer service standards.
Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests and facilities are well-maintained.

Experience

Proven experience in hospitality management or front office operations within a hotel or resort environment.
Strong knowledge of hotel management systems (PMS), particularly OPERA or comparable platforms.
Excellent customer service skills with the ability to resolve issues efficiently and professionally.
Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
Familiarity with hotel emergency procedures, night audit processes, and guest services best practices.
Previous experience working with multi-line phone systems and handling phone communication with professionalism.
Demonstrated ability to lead a team in a fast-paced environment while maintaining high standards of hospitality excellence.
Resort experience is a plus, along with strong guest relations skills that foster loyalty and positive reviews.

Embark on this exciting journey where your leadership transforms guest stays into memorable experiences!

Pay: $50,719.58 - $61,081.64 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

hotel front office manager jobs in akron oh

Hotel Front Office Manager

Front Office Manager

Hotel Front Desk Manager

Hotel General Manager

2nd Shift Front Desk Supervisor

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