Top 10 It support team leader Jobs in Akron Oh

IT - Service Support Sr. Specialist
Charles Schwab —Richfield, OH
- $32.50 - $49.86 an hour
- Hybrid work
- Military
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
IT & Software Support Specialist
The Davey Tree Expert Company —Kent, OH
- Part-time
- Computer science
- Microsoft Access
- Computer Science
Quick Apply
IT Support Specialist
LayerZero Power Systems Inc —Aurora, OH
- $70,000 - $85,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
11d
IT Help Desk Technician
Digital Integrated Systems —Richfield, OH
- $40,000 - $60,000 a year
- Full-time
- Azure
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
6d
IT Service Desk Analyst
160 Reuter-Stokes, LLC —Twinsburg, OH
- Full-time
- Computer Science
- Mid-level
- Windows
Technical Support Specialist
AVADirect —Twinsburg, OH
- Mid-level
- Organizational skills
- In-person
Digital Solutions Service & Support Engineer, Americas - Aurora, OH
Trelleborg Group —Aurora, OH
- $65,000 - $80,000 a year
- Computer science
- Azure
- Computer Science
3d
Technical Support Specialist - Test & Ground Support Equipment - Aviation
Test-Fuchs Corp. —Brecksville, OH
- Full-time
- Military
- 8 years
- Continuous improvement
- AD&D insurance
- Paid holidays
Quick Apply
11d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Product Support - EdTech
Securly —Columbus, OH
Guide non-technical users through technical steps with clarity, patience, and confidence, including live calls or screen-sharing sessions when needed.
$24.00 - $26.44 an hour
Quick Apply
5d
IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
A clear, confident communicator who can translate technical issues for non-technical users. They are comfortable working across cloud platforms, endpoint…
Quick Apply
5d

I want to receive the latest job alert for it support team leader in akron oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support team leader jobs near akron oh

IT - Service Support Sr. Specialist

Charles Schwab -
Richfield, OH

Apply Now

Job Details

$32.50 - $49.86 an hour

Benefits

Paid parental leave
Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Sabbatical

Qualifications

Incident management
IT asset management
Incident management software
Bachelor's degree
Productivity software support
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Video conferences (communication methods)
Desktop administration
Ticketing system technical support

Full Job Description

Richfield, OH

Requisition ID 2026-121131 Category Technology Position type Regular Pay range USD $32.50 - $49.86 / Hour Application deadline 2026-07-10

Your opportunity

At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

The Onsite Support Groupis responsible forproviding onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. These systems and responsibilities include but are not limited tosupport oftechnology hardware (Desktops, Laptops, etc.), virtual desktops (VM/VDI), software, mobiledeviceand video conferencing.

As anIT – Service Support SeniorSpecialist,you’llplay a critical role in enabling employee productivity by deliveringhigh‑qualityonsite and remote technical support.You’llpartner closely with colleagues across the organization to diagnose issues, resolve incidents, and continuously improve theend‑usertechnology experience. This role is ideal for someone who enjoys solving complex problems, collaborating with others, and contributing to aservice‑drivenculture.

WhatYou’llDo

Provide onsite/deskside and remote Level 2 technical support forend‑usersystems and devices
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues across Windows, macOS, virtual desktops, and mobile devices
Support collaboration tools, video conferencing solutions, printing, and peripheral technologies
Use ticketing and asset management systems to track requests, incidents, and resolutions
Communicate technical concepts clearly and respectfully to employees with varying levels of technical knowledge
Partner with peers andcross‑functionalteams to support projects and continuous improvement initiatives
Identifyrecurring issues and contribute ideas toimproveprocesses, tools, and user experience
Work independently onday‑to‑dayresponsibilities while seeking guidance on new or complex assignments when needed

What you have

Strong customer service mindset with a focus on empathy, professionalism, andfollow‑through
Clear verbal and written communication skills
Experience workingina service desk, desktop support, orend‑usertechnology support environment
Comfort using a variety of technologies, tools, and systems to support daily work
Hands‑onexperience supportingend‑usercomputing devices and applications
Ability to analyze multiple issues, evaluate options, anddetermineeffective solutions
Collaborative approach and willingness to share knowledge with teammates

Required Qualifications

4+ years of experiencein a service desk, desktop support, orend‑usertechnology support roleora bachelor’s degree
4+ years of experiencesupporting users with operating systems and productivity tools such as Microsoft 365, Windows, and macOS
4+ years of experienceusing asset management, incident, and request tracking systems
Military training or experience may be considered in lieu of civilian requirements

Preferred Qualifications

Experience diagnosing and troubleshooting moderate to complex technical issues
Ability to explain technical information in a clear,user‑friendlyway
Experience supporting leaders, managers, and diverse internal client groups
Exposure to project work orcross‑functionalinitiatives
Interest inidentifyingopportunities to improve service quality, efficiency, and reliability
Resolving complex problems escalated from NSD.
Analyzing multiple problems in the diagnosis, repair,maintenanceand debugging of hardware and software. In addition to evaluating alternative solutions before confirming path forward
Using best practices and business knowledge to improve products or services.

Managing projects with other team members andparticipatingin cross-functional projects
Influencing the quality, efficiency, and effectiveness of your own function

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

Facebook
LinkedIn
X
Email

Eligible Schwabbies receive

Medical, dental and vision benefits
401(k) and employee stock purchase plans
Tuition reimbursement to keep developing your career
Paid parental leave and adoption/family building benefits
Sabbatical leave available after five years of employment

Apply Now

Refine Your Search

it support team leader jobs in akron oh

IT - Service Support Sr. Specialist

IT & Software Support Specialist

IT Support Specialist

IT Help Desk Technician

IT Service Desk Analyst

Technical Support Specialist

Digital Solutions Service & Support Engineer, Americas - Aurora, OH

Technical Support Specialist - Test & Ground Support Equipment - Aviation

Explore jobs in cities nearby

I want to receive the latest job alert for it support team leader in akron oh

Explore jobs in more locations

Your opportunity

What you have

What’s in it for you

Share:

Eligible Schwabbies receive

Medical, dental and vision benefits

401(k) and employee stock purchase plans

Tuition reimbursement to keep developing your career

Paid parental leave and adoption/family building benefits

Sabbatical leave available after five years of employment

Job Seeker Tools

Employer Tools

Browse

Stay Connected