Top 34 Senior clinical specialist Jobs in Akron Oh

Senior Patient Relations Specialist
Akron Children's Hospital —Akron, OH
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Hospital
- Writing skills
10d
Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)
Avanos Medical —Ohio
- $63,000 - $76,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- RN License
- Health insurance
- 401(k) matching
Audit Specialist
Akron Children's Hospital —Akron, OH
- Full-time
- CPA
- 5 years
- HIPAA
Risk Management Specialist
Akron Children's Hospital —Akron, OH
- Full-time
- Nursing
- Microsoft Outlook
- RN License
12d
Clinical Professional Development Specialist
Judson —Chagrin Falls, OH
- Full-time
- Classroom
- Nursing
- RN License
Quick Apply
5d
Account Manager
Absolute Companies —North Canton, OH
- Weekends as needed
- CRM software
- Clean driving record
- Skilled nursing facility
Quick Apply
Nurse Practitioner, Adult and/or Gerontology
Personalized Health Partners —Massillon, OH
- Full-time
- Nursing
- Skilled nursing facility
- Primary Care
- Health insurance
- Dental insurance
Quick Apply
CareConnect Registered Nurse (RN) - Part-time -In Home Medical Care - Brecksville, OH
Wellbe Senior Medical —Brecksville, OH
- $37.25 - $54.12 an hour
- Part-time
- CPR Certification
- Google Workspace
- Clean driving record
Sr. Event Experience Manager (Incentive & Sales Meeting Experience Required) - Remote
Meetings & Incentives Worldwide Inc. —Chagrin Falls, OH
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Health insurance
Speech Language Pathologist (PRN) - Macedonia, OH
FOX Rehabilitation —Northfield, OH
- $70,000 - $97,000 a year
- Part-time
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Occupational Therapist (part time) - Broadview Heights, OH
FOX Rehabilitation —Broadview Heights, OH
- $60,000 - $98,000 a year
- Part-time
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Pediatric Cardiologist - Director of Cardiac Imaging
Akron Children's Hospital —Akron, OH
- Full-time
- Medicine
- Inpatient
- Outpatient experience
- Loan forgiveness
Pediatric Cardiologist - Cardiac Imaging
Akron Children's Hospital —Akron, OH
- Full-time
- Medicine
- BC/BE
- Inpatient
- Loan forgiveness
Pediatric Cardiologist
Akron Children's Hospital —Akron, OH
- Full-time
- Medicine
- Inpatient
- Outpatient experience
- Loan forgiveness
Associate Dentist – Canton, OH
Desort —Canton, OH
- $200,000 - $450,000 a year
- Online Application
- Dental office
- Doctoral degree
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Physical Therapist (PRN) - Medina, OH
FOX Rehabilitation —Medina, OH
- $72,000 - $105,000 a year
- Part-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Clinical Veterinarian (Companion Animal) – Aurora, OH | Comprehensive Benefits + Growth Support + Continuing Education
Desort —Aurora, OH
- $100,000 - $200,000 a year
- Online Application
- Mid-level
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Associate Veterinarian – Seven Hills, OH
Desort —Seven Hills, OH
- $100,000 - $200,000 a year
- Online Application
- Mid-level
- Surgery
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
Associate Veterinarian –– Garfield Heights, OH
Desort —Garfield Heights, OH
- $115,000 - $130,000 a year
- Online Application
- Mid-level
- Surgery
- Communication skills
- Health insurance
- Paid time off
Quick Apply
Associate Veterinarian (DVM) – Warrensville Heights, OH
Desort —Warrensville Heights, OH
- $100,000 - $200,000 a year
- Online Application
- Mid-level
- Surgery
- Patient care
- Dental insurance
- Paid time off
Quick Apply

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senior clinical specialist jobs near akron oh

Senior Patient Relations Specialist

Akron Children's Hospital -
Akron, OH

Apply Now

Job Details

Full-time
10 days ago

Qualifications

TJC
Microsoft Outlook
Writing skills
CMS
CMS regulatory compliance
Technical Proficiency

Full Job Description

Job Description

Job Requisition Number 35909

Full-Time, Day Shift

Monday - Friday 8 - 4:30 pm

Hybrid

Summary:

The Senior Patient Relations Specialist serves as a liaison between patient families and the health care system to address patient care concerns, complaints, and grievances to provide an outstanding patient experience. This position collaborates with clinical and operational leaders to investigate concerns, identify opportunities for improvement, and facilitate the timely resolution of complaints and grievances. The Senior Patient Relations Specialist supports the organization's commitment to family-centered care by fostering effective communication, service excellence, and continuous quality improvement.

Responsibilities:

1. Manages the complaint and grievance worklist throughout the investigation and resolution process in the tracking system. Ensures grievances are resolved in a timely manner consistent with regulatory standards and guidelines.

2. Investigates complaints and grievances by interviewing patients and family members, reviewing concerns with clinical or operational leadership, and reviewing medical records as needed. Collaborates with leaders to identify appropriate resolution strategies and respond to patients and families verbally and in writing as required.

3. Facilitates service recovery efforts to address concerns, restore patient/family confidence, and support an outstanding patient experience. Provides supportive counseling, de-escalation, and crisis intervention to staff and families to assist in conflict resolution.

4. Serves as a senior resource on healthcare services, patient rights, policies, and procedures for ACH employees, patients, and families. Enhances understanding, engagement, and effective communication across the patient care experience.

5. Acts as a lead resource to hospital staff for assessing, investigating, and responding to patient care concerns and complaints. Serves as a point of escalation for concerns that cannot be resolved effectively within the originating area.

6. Maintains up-to-date, accurate, and confidential records of patient/family interactions, grievances, and resolutions. Ensures documentation supports regulatory requirements, organizational policy, and effective follow-up.

7. Identifies situations requiring additional support or higher-level intervention and engages the Risk Manager and/or Quality Department as appropriate. Leverages available resources to address complex complaints and support timely resolution.

8. Tracks, trends, and analyzes patient concerns to identify systemic issues and recommend process improvements. Assists with the preparation of related reports and supports initiatives focused on quality improvement and patient experience.

9. Conducts proactive rounding to foster relationships and identify situations with potential for escalation. Works closely with clinical and non-clinical teams, including nursing, medical staff, administration, and social workers, to address and resolve patient grievances and improve the patient experience.

10. Develops and facilitates training initiatives to enhance patient relations skills and equip staff with tools to engage effectively with patients and families. Supports staff in addressing concerns to improve patient satisfaction and quality of care.

11. Provides mentorship to the Patient Relations Specialist and participates in hospital committees and process improvement initiatives. Presents grievances and resolutions to the organization's Grievance Committee consistent with applicable policy and regulatory requirements and may facilitate discussion regarding appropriate resolution strategies.

12. Functions as the organization's Section 1557 Coordinator. Performs other duties as assigned.

Other information:

Technical Expertise

1. Excellent written and verbal communication skills required.

2. Demonstrated ability at speaking in front of large groups is preferred.

3. Proficient in conflict resolution and working in emotionally charged situations.

4. Experience collaborating and communicating with all professional levels within an organization is required.

5. Experience in healthcare is required.

6. Knowledge of CMS regulations and TJC standards applicable to complaint and grievance resolution is required

7. Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.

8. Experience in EPIC or other electronic medical records system is preferred.

Education and Experience

1. Education: Bachelor's degree in Healthcare, Communications, Psychology, or related field is strongly preferred.

2. Licensure: None

3. Certification: None

4. Years of relevant experience: 3 years is required; 5 years is preferred.

5. Years of supervisory experience: None

Full Time

FTE: 1.000000

Status: Fixed Hybrid

Apply Now

Refine Your Search

senior clinical specialist jobs in akron oh

Senior Patient Relations Specialist

Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)

Audit Specialist

Risk Management Specialist

Clinical Professional Development Specialist

Account Manager

Nurse Practitioner, Adult and/or Gerontology

CareConnect Registered Nurse (RN) - Part-time -In Home Medical Care - Brecksville, OH

Sr. Event Experience Manager (Incentive & Sales Meeting Experience Required) - Remote

Speech Language Pathologist (PRN) - Macedonia, OH

Occupational Therapist (part time) - Broadview Heights, OH

Pediatric Cardiologist - Director of Cardiac Imaging

Pediatric Cardiologist - Cardiac Imaging

Pediatric Cardiologist

Associate Dentist – Canton, OH

Physical Therapist (PRN) - Medina, OH

Clinical Veterinarian (Companion Animal) – Aurora, OH | Comprehensive Benefits + Growth Support + Continuing Education

Associate Veterinarian – Seven Hills, OH

Associate Veterinarian –– Garfield Heights, OH

Associate Veterinarian (DVM) – Warrensville Heights, OH

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