Top 1356 service delivery manager Jobs in akron oh

Customer Success Manager
Taazaa, LLC —Hudson, OH
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- APIs
- Health insurance
- Dental insurance
Quick Apply
13d
Automotive Car DETAILER - Highest Pay + Bonus + Benefits + All The Overtime You Want!
Byrider Superstore - Canton —Akron, OH
- $18 - $23 an hour
- Overtime
- Clean driving record
- OSHA
- Dealership
- Paid training
- Health insurance
Quick Apply
13h
Route Service Manager
Interstate Batteries —Wadsworth, OH
- $24 - $26 an hour
- Overtime
- Background check
- Clean driving record
- Basic math
- Health insurance
- Dental insurance
Quick Apply
7d
Service Coordinator- Dispatcher Experience Required!
Roto-Rooter Plumbing & Drain —Wadsworth, OH
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Organizational skills
- Leadership
Quick Apply
14d
Experienced Field Crew Chief - Residential Boundary Land Surveying
Exacta Land Surveyors LLC —Akron, OH
- $22.50 - $35.00 an hour
- Weekends as needed
- Mid-level
- Residential
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Fleet Mechanic
Handy Rents —Chagrin Falls, OH
- From $20 an hour
- Full-time
- Background check
- Mechanic experience
- Maintenance
- Paid parental leave
- AD&D insurance
Quick Apply
Equipment Operator/CDL Driver
VMI Group —Macedonia, OH
- $24 - $26 an hour
- Full-time
- Clean driving record
- Construction site
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
6d
Van Manager
Omari Construction —Wadsworth, OH
- $120 a day
- Full-time
- Mid-level
- Office
- Residential
- Opportunities for advancement
Quick Apply
Vice President of Construction
Eckinger Construction —Canton, OH
- From $175,000 a year
- Full-time
- 11+ years
- Travel
- Mentoring
- Paid holidays
- Relocation assistance
Quick Apply
5d
Patient Care Manager
Town Square Hospice —Medina, OH
- $90,000 - $105,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Mileage reimbursement
- Health insurance
Quick Apply
1d
Supervisor Patient Care
Akron Children's Hospital —Akron, OH
- Night shift
- Nursing
- Microsoft Outlook
- RN License
RN Nursing Supervisor, Nights
Falling Water Healthcare Center —Strongsville, OH
- 12 hour shift
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
Sales Associate Wholesale Flowers
Mayesh Wholesale Florist, Inc. —Parma, OH
- $20 - $22 an hour
- Full-time
- Background check
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Supervisor Patient Care
Akron Children's Hospital —Akron, OH
- Full-time
- Nursing
- Microsoft Outlook
- RN License
Category Manager - MRO & Capital Equipment
Mold-Rite Plastics —Twinsburg, OH
- $74,000 - $107,000 a year
- Full-time
- 7 years
- Bachelor of Science
- Office
Quick Apply
Logistics Coordinator
Miller Transfer —Rootstown, OH
- $22 - $26 an hour
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Coordinator - Fireplace Service
THE PLACE —Medina, OH
- $18 - $20 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
6d
Regional Manager
Jordan Power Equipment —Tallmadge, OH
- From $70,000 a year
- Full-time
- Background check
- Up to 50% travel
- Business development
- Paid holidays
- Health insurance
Quick Apply
RN Hospice Nurse Case Manager Full Time
Wellspring Hospice —Massillon, OH
- $75,000 - $85,000 a year
- Full-time
- Nursing
- RN License
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Commercial Kitchen Equipment Senior Service Technician
TriMark USA —Akron, OH
- $26 - $35 an hour
- Overtime
- Clean driving record
- 3 years
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
6d

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service delivery manager jobs near akron oh

Customer Success Manager

Taazaa, LLC
Hudson, OH

Quick Apply

Job Details

Full-time | Contract
$60,000 - $80,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Jira
Customer communication
Teamwork
Account development
Bachelor's degree
Customer relationship management
CRM system proficiency
Account management
Client interaction via phone calls

Full Job Description

Customer Success Manager (IC/Owner Role) Taazaa | Hudson, Ohio (Remote-Friendly, US-Based)About TaazaaTaazaa is an Inc. 5000 custom software development company. We partner with mid-market and enterprise clients to design, build, and evolve software products that solve real business problems. Our teams span the US, Canada and India, and we operate with a builder's mindset: we don't just ship features, we own outcomes.About the RoleWe need a Customer Success Manager to own client relationships from start to finish. You are the primary escalation point, but this is not a reactive role. You need to spot small issues and resolve them before they grow. You will bridge the gap between clients and delivery squads so every engagement delivers real value. Make clients feel heard and confident in the partnership.You'll report to our Director of Customer Success and work closely with Engineering Managers, Product leads, and squad leads across our portfolio. The right person for this role is equal parts relationship builder, product partner, technical translator, and problem solver.What You'll Own

A portfolio of active client accounts, serving as the primary point of escalation and trusted advisor for each.
Client health: proactively monitoring engagement quality, satisfaction signals, delivery cadence, and risk indicators before they become escalations.
Onboarding and kickoff for new engagements, setting expectations, establishing communication rhythms, and aligning on success criteria.
Monthly check-ins and quarterly business reviews that go beyond status updates. You'll bring insight, surface opportunities, and drive strategic conversations about roadmap, capacity, and ROI.
Internal advocacy: translating client context, priorities, and pain points to delivery teams so squads can make better decisions day-to-day.
Expansion and renewal support. You won't carry a hard sales quota, but you'll be expected to identify organic growth opportunities and partner with leadership to act on them. You will be responsible for managing change requests through a negotiated client approval.
Escalation management with a bias toward resolution, not finger-pointing. When something goes sideways, you run toward the problem.

What Makes You a Fit

Technical fluency. You don't need to write production code, but you can hold your own in a conversation about APIs, architecture tradeoffs, sprint velocity, and deployment pipelines. You've worked in or around software delivery teams and you understand the rhythm of how products get built.
Business fluency. You do not need an MBA, but you can hold your own in a conversation with a business owner about profit margins or return on investment. You can empathize with running a company.
Global partnership. You deeply appreciate our Indian, US and Canadian delivery teams. You treat your offshore coworkers as equal partners rather than just resources. You know how to build authentic trust across time zones and cultures.
Deep customer empathy. You instinctively think from the client's perspective. You listen more than you talk in early conversations, and you ask the kind of questions that make clients feel genuinely understood.
Solution mindset. You don't bring problems without options. When you hit friction (scope ambiguity, delivery delays, misaligned expectations), your default is to frame the situation, propose a path forward, and drive alignment.
Relationship builder. You're an active listener who is energized by working with people. You build trust quickly, both externally with clients and internally with engineers, PMs, and leadership.
US-based. This role requires overlap with US business hours and comfort working directly with US-based clients and stakeholders.

Experience We're Looking For

3-7 years in a client-facing role within a software services, consulting, or SaaS environment.
Direct experience working alongside engineering or product delivery teams.
Comfort with tools like Jira, Teams, HubSpot (or similar CRM), and collaboration platforms.
Strong written and verbal communication. You can write a clear status update, run a client call with confidence, and draft a thoughtful escalation summary.
Experience in a services company that operates with offshore/nearshore delivery teams.

Our Values (and Why They Matter Here)Most importantly, we expect you to live our 4 core values. The most critical value is 1)being your own captain. You take full ownership of your accounts from start to finish. You solve problems proactively. You remain accountable for the outcome. You 2)lead with empathy by exploring options with humility. You 3)strive for excellence by taking deep pride in your craft. You 4) create for tomorrow by favoring lasting value over expedience. We want someone who shares our belief that the best client relationships are built on honesty even when the truth is hard to say.Compensation & Benefits Competitive base + performance-based bonus tied to client retention and satisfaction metrics. Benefits include health, dental, vision, PTO, 401K match and flexibility to work remotely within the US Eastern Time Zone.

Pay: $60,000.00 - $80,000.00 per year

Education:

Bachelor's (Required)

Experience:

Customer relationship management: 3 years (Required)

Work Location: Hybrid remote in Hudson, OH 44236

Quick Apply

Refine Your Search

service delivery manager jobs in akron oh

Customer Success Manager

Automotive Car DETAILER - Highest Pay + Bonus + Benefits + All The Overtime You Want!

Route Service Manager

Service Coordinator- Dispatcher Experience Required!

Experienced Field Crew Chief - Residential Boundary Land Surveying

Fleet Mechanic

Equipment Operator/CDL Driver

Van Manager

Vice President of Construction

Patient Care Manager

Supervisor Patient Care

RN Nursing Supervisor, Nights

Sales Associate Wholesale Flowers

Supervisor Patient Care

Category Manager - MRO & Capital Equipment

Logistics Coordinator

Service Coordinator - Fireplace Service

Regional Manager

RN Hospice Nurse Case Manager Full Time

Commercial Kitchen Equipment Senior Service Technician

I want to receive the latest job alert for service delivery manager in akron oh

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