Top 148 Call center representative Jobs in Alabama

Customer Service Representative (Omnicare)
CVS Health —Alabama
- $17.00 - $34.15 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
3h
HR Contact Center Representative - REMOTE
Ryder System —Montgomery, AL
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- Salesforce
- High school diploma or GED
- Disability insurance
- Health insurance
3d
Call Center/Customer Service Rep
Automated Health Systems —Montgomery, AL
- $14 - $17 an hour
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
Quick Apply
5d
Remote Inbound Customer Service Agent - 8.17 Start
Grand Circle LLC —Birmingham, AL
- $18 an hour
- Call employer
- Remote
- Mid-level
- Travel
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Technical Support Representative
CVS Health —Alabama
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
1d
Customer Service Representative - Work at Home
Afni, Inc. —Montgomery, AL
- $14.50 - $15.00 an hour
- 8 hour shift
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Call Center Representative - DHA
US Social Security Administration —Birmingham, AL
- $40,736 - $82,007 a year
- Online Application
- Hybrid work
- Background check
- High school
- Pass drug screening
CLIENT INTAKE SPECIALIST
KRW Lawyers —Mobile, AL
- Full-time
- Remote
- Writing skills
- English
- Typing
Quick Apply
Outbound Survey Representative
Five Star Call Centers —Birmingham, AL
- $14 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Clinic
- Paid training
9d
Call Center Representative
Signius —Mobile, AL
- $17 - $20 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Contact Government Services, LLC —Birmingham, AL
- $15 - $16 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Contact Center Representative I
SOUTHERN ENERGY CREDIT UNION —Birmingham, AL
- Writing skills
- Research
- High school diploma or GED
Customer Service Credit Representative
Intelogix —Alabama
- $11 an hour
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Writing skills
- Paid training
- Health insurance
Customer Support Specialist
Signius —Mobile, AL
- $17 - $20 an hour
- Part-time
- Computer literacy
- English
- Windows
Quick Apply
Call Center Representative - Montgomery, AL (Onsite)
Gainwell Technologies —Montgomery, AL
- $27,200 - $38,900 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Travel reimbursement
- Profit sharing
Customer Service Call Center - Montgomery, AL On Site - Competitive Wages!
CCS —Montgomery, AL
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
1d
Customer Care Representative (10am-7pm-Monday-Friday)
Dixie Electric, Plumbing, Air and Doors —Montgomery, AL
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- AD&D insurance
- Paid holidays
Quick Apply
Member Contact Center Agent – On-Site (Montgomery, AL)
ASE Credit Union —Montgomery, AL
- Extended hours
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
Scheduler/Call Center Representative
Yadkin Valley Cabinet Co Inc —Montgomery, AL
- 5 years
- English
- High school diploma or GED
Quick Apply
Call Center Representative
Mutual Savings Credit Union —Birmingham, AL
- $18 - $20 an hour
- Computer literacy
- Writing skills
- English
Quick Apply

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Customer Service Representative (Omnicare)

CVS Health -
Alabama

Apply Now

Job Details

Full-time
$17.00 - $34.15 an hour
3 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Phone communication

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Customer Service Representative is a phone-based role. This person serves as a primary point of contact for long-term care residents, responsible parties, and facility partners. This role is responsible for providing exceptional customer support while ensuring billing accuracy, account reconciliation, payment processing, and compliance with company policies and regulatory requirements. The Customer Service Representative will work closely with customers to resolve account inquiries, verify billing and insurance information, and support organizational initiatives designed to enhance the customer experience and operational effectiveness.

Primary Responsibilities

Serve as the primary customer support resource for long-term care residents, responsible parties, and facility staff regarding account inquiries and billing concerns.
Collect, review, and verify account-specific information, including billing details, insurance coverage, payer information, and applicable coding.
Update, maintain, and document customer account activities within designated work campaigns and servicing platforms.
Review account status to verify accuracy, identify discrepancies, and take appropriate action to progress accounts toward resolution.
Conduct outbound calls to customers, responsible parties, insurance providers, and facilities to reconcile account issues and resolve outstanding balances.
Process customer payments accurately and perform follow-up activities to ensure proper posting and account resolution.
Research and resolve billing questions, payment concerns, and account discrepancies in a professional and timely manner.
Maintain detailed and accurate documentation of all customer interactions and account activity.
Ensure compliance with all federal and state regulations, company policies, privacy standards, and departmental procedures.
Participate in corporate campaigns, special projects, and strategic initiatives that support organizational goals and leadership-directed objectives.
Collaborate with internal departments to resolve customer concerns and improve overall service delivery.
Meet established performance, quality, and productivity standards while delivering a positive customer experience.
Perform other duties as needed.

Required Qualifications

1+ year of experience in a high-volume call center environment.
1+ year of experience with health insurance billing, including Medicaid, Medicare, and/or Medicare Part D.
1+ year of experience in a remote, work-from-home environment.
Demonstrated proficiency in working multiple systems simultaneously, as well as with Microsoft Office (Outlook, Word, Excel).

Preferred Qualifications

Previous experience in a long-term care and/or pharmaceutical environment.
Strong written and verbal communication skills.
Demonstrated professional demeanor in all communications.
Excellent attention to detail.
Strong administrative and data entry skills.
Ability to build relationships with customers and members.
Excellent customer service skills.
Strong problem-solving, investigative, and conflict-resolution skills.
Associate’s degree.

Education

High school diploma or GED.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

call center representative jobs in alabama

Customer Service Representative (Omnicare)

HR Contact Center Representative - REMOTE

Call Center/Customer Service Rep

Remote Inbound Customer Service Agent - 8.17 Start

Technical Support Representative

Customer Service Representative - Work at Home

Call Center Representative - DHA

CLIENT INTAKE SPECIALIST

Outbound Survey Representative

Call Center Representative

Customer Service Representative

Contact Center Representative I

Customer Service Credit Representative

Customer Support Specialist

Call Center Representative - Montgomery, AL (Onsite)

Customer Service Call Center - Montgomery, AL On Site - Competitive Wages!

Customer Care Representative (10am-7pm-Monday-Friday)

Member Contact Center Agent – On-Site (Montgomery, AL)

Scheduler/Call Center Representative

Call Center Representative

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