Top 614 Customer advocate Jobs in Alabama

Customer Service Representative - Behavioral Health
CVS Health —Alabama
- $17.00 - $31.30 an hour
- Full-time
- Remote
- Bilingual
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
3h
Customer Success Manager - Remote
Arcoro —Birmingham, AL
- $70,000 - $90,000 a year
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Experience Analyst
Summit 7 Systems —Huntsville, AL
- $50,000 - $60,000 a year
- Full-time
- Remote
- Computer Science
- Office
- Windows
- Dental insurance
- 401(k) matching
Quick Apply
11d
Customer Service Call Center - Montgomery, AL On Site - Competitive Wages!
CCS —Montgomery, AL
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Typing
- Paid holidays
- Health insurance
9d
Front Desk Receptionist - Patient Coordinator
Max Health, LLC —Huntsville, AL
- $18 - $20 an hour
- Full-time
- Sales
- Computer literacy
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - Bay Minette, AL
SUPPLYONE INC. —Bay Minette, AL
- $50,000 - $60,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
Prior authorization/Test scheduler
North Alabama ENT Associates —Huntsville, AL
- From $17 an hour
- Full-time
- Computer literacy
- Medical office experience
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Logistics Coordinator
Courier Network Inc. —Huntsville, AL
- $27 - $28 an hour
- Bachelor's degree
- Contracts
- Business
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative - Healthcare
Palmetto Infusion —Birmingham, AL
- Monday to Friday
- Microsoft Outlook
- Ability to walk for extended periods
- HIPAA
- Health savings account
- Paid holidays
Front Desk Care Advocate
Sunrise Pediatric & Family Chiropractic —Huntsville, AL
- $16 - $18 an hour
- Part-time
- Private practice
- Hospitality
- Inventory management
Quick Apply
11d
Call List
Zaden Technologies, Inc. —Huntsville, AL
- Full-time
- Entry level
Quick Apply
Case Manager - Registered Nurse
CVS Health —Alabama
- $54,095 - $116,760 a year
- Full-time
- Remote
- Spanish
- Nursing
- Microsoft Excel
- Health insurance
- Dental insurance
12d
Relationship Advocate
Thrive Outdoor Inc —Huntsville, AL
- $75,000 - $90,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Sr. Analyst, Leave of Absence-Training
CVS Health —Alabama
- $46,988 - $122,400 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
2d
Enterprise Customer Experience Manager
Guideway Care —Birmingham, AL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
Customer Advocate
Safelite Group —Dothan, AL
- Full-time
- Administrative experience
- High school diploma or GED
- Travel
- Paid training
- Paid holidays
11d
General Labor
Novo Logistics —Tuscaloosa, AL
- Overtime
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Brand Ambassador
Sandpiper Productions —Mobile, AL
- $62,400 - $72,800 a year
- Weekends as needed
- Bar
- 21 years or older
- Reliable transportation
- Flexible schedule
Quick Apply
Mobile Associate - Retail Sales
T-Mobile USA, Inc. —Birmingham, AL
- $18 - $20 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- US work authorization
- Paid training
- Paid parental leave
Provider Services Representative
VIVA HEALTH —Birmingham, AL
- Medical office experience
- Mid-level
- Driver's License
- Wellness program
- Paid parental leave
Quick Apply
7d

I want to receive the latest job alert for customer advocate in alabama

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer advocate jobs near alabama

Customer Service Representative jobs in Bay Minette, AL

Front Desk Receptionist jobs in Huntsville, AL

Prior Authorization Specialist jobs in Huntsville, AL

Customer Service Representative jobs in Alabama

Call Center Representative jobs in Montgomery, AL

Customer Experience Manager jobs in Birmingham, AL

Registered Nurse jobs in Alabama

Customer Service Representative jobs in Birmingham, AL

Retail Sales Associate jobs in Birmingham, AL

Customer Success Manager jobs in Birmingham, AL

Front Desk Agent jobs in Huntsville, AL

Senior Analyst jobs in Orlando, FL

Senior Analyst jobs in Falls Church, VA

Senior Analyst jobs in Tennessee

Entry Level Data Analyst jobs in Chicago, IL

Trust & Safety Analyst jobs in Remote

Data Analyst jobs in Providence, RI

Senior Analyst jobs in Waco, TX

Business Analyst jobs in Norfolk, VA

Customer Advocate jobs in West Mifflin, PA

Customer Service Representative - Behavioral Health

CVS Health -
Alabama

Apply Now

Job Details

Full-time
$17.00 - $31.30 an hour
3 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Live chat
Customer records maintenance
Record keeping
Computer operation
Word processing
Computer literacy
De-escalation techniques
Conflict de-escalation
Communication platforms
High school diploma or GED
Client database systems
Emotional safety support
Productivity software
Customer information system software
Customer data entry

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Summary:

CVS Aetna has an opportunity available for a full-time Customer Service Representative aligned with the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding/resolution, and member education around online resources. The Customer Service Representative guides the members through their members’ benefit plans and Aetna policy/procedures. They will also be expected to have knowledge of regulatory guidelines governing these resources.

The Customer Service Representative position is ideal for someone with strong interpersonal skills, a passion for mental wellness advocacy, and is comfortable working with digital platforms in a fast-paced and emotionally sensitive setting.

Training Schedule:

Monday–Friday, 10:00 AM–6:30 PM EST
Duration: 8 weeks

Available Work Schedules (Post‑Training):

Must be able to work between the hours of 8am-8pm EST
Shift will be assigned after offer and will change every year.

Key Responsibilities:

The Customer Service Representative's responsibilities include (but are not limited to) the following:

Takes inbound calls from members and determines the quickest, most effective ways to answer member questions.
Creates an emotional connection with members by understanding and engaging them to champion their best health.
er records within the overall member management system
Provides introductory information and connects members with additional and appropriate benefits/external resources.
Performs a review of members’ claim history to ensure accurate tracking of benefit maximums, including deductible and coinsurance levels.
Explains members’ rights and responsibilities in accordance with our plan sponsors’ contracts.
Sends outbound e-mails to members where and as needed.
Supports members with troubleshooting and deescalating where needed.
Escalates queries and concerns when it is deemed necessary.
Ensures that members are satisfied with products/services by handling complaints and inquiries.
Works with the customer service team to share solutions and processes.
Embodies the CVS Core values in each interaction.

Required Qualifications:

1-3 years of call center and/or customer service experience.
1-3 years of healthcare and/ or medical insurance experience.
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs.
A private and confidential workspace free from distractions.
A hardwired connection is required (i.e., an Ethernet connection).
Time management skills to promptly respond to e-mails, call, and chat messages.
Active listening skills to effectively handle members who may be upset.

Preferred Qualifications:

Background in mental health or human services.
Bilingual or multilingual skills.
Experience working from home in a remote role.

Educational Requirements:

A high school diploma or equivalent is required.
Associates degree preferred.

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

customer advocate jobs in alabama

Customer Service Representative - Behavioral Health

Customer Success Manager - Remote

Customer Experience Analyst

Customer Service Call Center - Montgomery, AL On Site - Competitive Wages!

Front Desk Receptionist - Patient Coordinator

Customer Service Representative - Bay Minette, AL

Prior authorization/Test scheduler

Logistics Coordinator

Customer Service Representative - Healthcare

Front Desk Care Advocate

Call List

Case Manager - Registered Nurse

Relationship Advocate

Sr. Analyst, Leave of Absence-Training

Enterprise Customer Experience Manager

Customer Advocate

General Labor

Brand Ambassador

Mobile Associate - Retail Sales

Provider Services Representative

I want to receive the latest job alert for customer advocate in alabama

Related Searches

Explore jobs in more locations

Available Work Schedules (Post‑Training):

Must be able to work between the hours of 8am-8pm EST

Shift will be assigned after offer and will change every year.

Job Seeker Tools

Employer Tools

Browse

Stay Connected