Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.
With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.
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About the Role
The Analyst I Access Off-Net Order Delivery is responsible for supporting the delivery of telecom services that rely on third-party carriers and vendors rather than company-owned network infrastructure. This role blends project coordination, vendor management, service delivery, and customer support to help ensure orders are delivered accurately, on time, and in alignment with customer and business expectations.
This position works across the full order lifecycle and partners with internal teams and external providers to maintain momentum on orders, resolve delivery issues, and support a high-quality customer experience. This role also supports strong order integrity and accurate recordkeeping to enable smooth implementation and downstream operational support.
What You’ll Do
- Manage off-net access orders from order submission through service activation, testing, and delivery.
- Coordinate with third-party carriers and vendors on delivery timelines, construction intervals, LOA/CFA requirements, handoff details, and installation milestones.
- Partner with Sales, Engineering, Project Management, Service Delivery, Billing, Provisioning/Service Activation, Network Operations, Carrier Relations, and Legal/Contracts to move orders through each stage of delivery.
- Monitor order progress, identify jeopardies and delays, and drive timely escalation and resolution with internal stakeholders and external providers.
- Maintain accurate order, project, and network records to support clean implementation, effective handoffs, and long-term operational readiness.
- Coordinate vendor management, order activity, and CFA-related requirements to help ensure order integrity and delivery readiness.
- Review pricing, intervals, and contract-related details for accuracy and compliance, escalating exceptions when appropriate.
- Communicate clear status updates, risks, and next steps to customers, vendors, and internal teams.
- Support reporting, tracking, and spreadsheet-based order management to ensure visibility, accountability, and execution discipline.
- Contribute to process improvement efforts that enhance consistency, efficiency, and customer experience.
Minimum Requirements
- Telecom carrier and circuit delivery knowledge
- Strong project management and organizational skills
- Vendor management experience
- Escalation management capability
- Understanding of Ethernet, fiber, DIA, MPLS, and transport services
- Ability to manage multiple complex orders simultaneously
- Strong communication and customer-facing skills
- Experience with telecom ordering systems and CRM platforms
- Excel and reporting proficiency
- Preferred Qualifications
- Experience supporting off-net access or third-party carrier delivery
- Familiarity with LOA/CFA coordination, service activation, and testing
- Experience working in a telecom Service Delivery, provisioning, or order management environment
- Ability to balance customer expectations, vendor timelines, and internal operational requirements
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Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
