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Birmingham Market General Manager in Training

Books-a-Million, Inc. -
Birmingham, AL

Apply Now

Job Details

Full-time

Qualifications

Retail customer service procedures
Customer communication
Merchandising
Managing store merchandising operations
High school diploma or GED
Supervising experience
Team management

Full Job Description

General Manager in Training (BAM)

Job Description

The General Manager in Training is responsible for the day-to-day operation of the store in conjunction with the management team to maximize sales and customer service and assists the General Manager in all Store Operations. Upon successful completion of the MIT program, the General Manager in Training will be considered for a store location of their own.

Roles and Responsibilities

Maximizes profits and customer service by leading and operating the store in adherence with all Company policy and guidelines.
Operates the store as the Manager On-Duty in conjunction with the management team.
Plans, organizes, and directs store activities under the direction of the General Manager.
Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
Maintains category merchandising and cleanliness and ensures operational efficiency and product flow within the store under the direction of the General Manager.
Trains and develops Associates and Leads.
Coaches, trains, and develops the Management staff under the direction of the General Manager.
Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
Assists the General Manager in creating store schedules to provide adequate coverage for all aspects of the store.
Consults with the General Manager on associate and manager performance.
Assists General Manager in enhancing store’s reputation by establishing and maintaining good community relations and partnerships.
Drops off bank deposit and pick up change order as needed
Picks up café grocery supplies (milk, baked goods, etc.) as needed
Performs other duties as assigned.
- Duties may vary depending on store size or store volume.

Scheduling Requirements

All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
All managers are Full Time and may work up to 45 hours per week.

Core Competencies

Interpersonal Skills
Team Management and Development
Action Orientation
Strong verbal and written communication skills

Qualifications and Education Requirements

21 years of age or older
High school diploma or equivalent required, college degree in business-related field preferred
Previous experience in a supervisor role
Strong customer service skills
Demonstrated ability to act in a mature and conscientious manner
Ability to supervise a large number of associates
Strong decision-making, communication, and merchandising skills
Successful completion of all required background screenings

Physical and Environmental Requirements

Must be able to stand and walk for extended periods of time
Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
Must be able to lift or team lift objects up to 50 lbs., with or without assistance
Must be able to communicate using speech, sight, and sound with or without an assistive device
Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

Apply Now

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