Top 11 Helpdesk assistant Jobs in Alabama

IT Help Desk Assistant
Enterprise State Community College —Huntsville, AL
- $28,836 - $46,327 a year
- 8 hour shift
- Background check
- High school
- English
- Wellness program
- Health insurance
13d
Administrative Assistant
ArcelorMittal US —Calvert, AL
- Email
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- AD&D insurance
9h
Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)
Jacksonville State University —Jacksonville, AL
- $8.25 an hour
- Part-time
- Customer service
- Office
- University
- Tuition reimbursement
University Student Assistant - Technology Support Center (Fall 2026 - Spring 2027)
Jacksonville State University —Jacksonville, AL
- $8.25 an hour
- Part-time
- University
- Entry level
Child Care Assistant Teacher - Daphne
Big Blue Marble Academy —Daphne, AL
- $14 - $16 an hour
- Part-time
- Background check
- Classroom
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
9d
Child Care Assistant Teacher - Auburn
Big Blue Marble Academy —Auburn, AL
- $13 - $14 an hour
- Multiple hires
- Background check
- Classroom
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Child Care Assistant Teacher - Inverness
Big Blue Marble Academy —Birmingham, AL
- $14 - $15 an hour
- Full-time
- Background check
- Classroom
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
4d
Child Care Lead Teacher - Daphne
Big Blue Marble Academy —Daphne, AL
- $14 - $16 an hour
- Part-time
- Background check
- Classroom
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
9d
Child Care Lead Teacher - Inverness
Big Blue Marble Academy —Birmingham, AL
- $15 - $17 an hour
- Background check
- Classroom
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
6d
Child Care Lead Teacher - Trace Crossing
Big Blue Marble Academy —Hoover, AL
- Background check
- Classroom
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
2d

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helpdesk assistant jobs near alabama

IT Help Desk Assistant

Enterprise State Community College -
Huntsville, AL

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Job Details

Full-time
$28,836 - $46,327 a year
13 days ago

Benefits

401(a)
Wellness program
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
Retirement plan

Qualifications

Desktop computer repair
Computer operation
Hardware maintenance
English
Windows
High school diploma or GED
Email configuration (technical support)
Desktop (troubleshooting support)
Productivity software
Video conferences (communication methods)
Desktop administration

Full Job Description

Position Summary

The I.T. Help Desk Assistant shall perform the duties as specified in conformity with policies as specified by the Alabama Community College System Board of Trustees, Federal and State Regulations, and the Drake State Community & Technical College Faculty and Staff Handbook.

Salary: Appropriate placement on the Alabama Community College System Board of Trustees
Salary Schedule: E5, Grade 06
Salary Range:$28,836-$46,327 (12 months, Non-Exempt)

Salary step placement is based on experience per Drake State's practice for awarding salary step credits.

Work Hours: 8:00 am - 5:30 pm Monday - Thursday and 8:00 am 12:00 pm on Friday

Essential Duties and Responsibilities

ESSENTIAL JOB FUNCTIONS:

The IT Help Desk Assistant, as a team member of the Information Technology Services Department, shall perform the duties as specified in conformity with policies established by the Alabama Community College System Board of Trustees and the Drake State Community and Technical College Faculty and Staff Handbook.

Staff the Drake State Helpdesk, receiving and responding to technical inquires (concerning email, local area network connectivity, web browsing, printing, etc.) from faculty, staff, and students via telephone, electronic help desk, email, web, and other communication methods
Enter, assign and track service requests in the on-line work-order system, and refer service issues to IT management
Provide technical support and solve the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software
Provide professional, courteous, prompt, and accurate support and solutions to users
Communicate, analyze, and troubleshoot routine user problems and provide proper solutions or remedies
Properly document problem ticket into on-line Help Desk System
Assist other IT technical staff in providing user feedback and user statistics
Update Help Desk database information
Follow-up and communicate ticket information to users when appropriate
Create and administer new user accounts, passwords, emails, and privileges/rights as assigned and directed by system administrators
Assist with desktop and laptop imagining and installation as needed
Assist in the operations of enterprise systems as needed
Maintain an inventory of assigned equipment and supplies
Assist in the setup and maintenance of Drake State computer labs and network cabling, including Category 6, wireless, and fiber optic networking equipment
Assist in registration and pre-registration activities as needed
Work closely with other IT staff to acquire additional technical and non-technical knowledge
Serve on college committees when requested

Retain and submit documentation as requested to support accreditation efforts

Perform other work-related responsibilities as assigned by the Director of Information Technology, Regional CIO, Executive Director of Fiscal Affairs and Administrative Services, and/or the President

Job description may be modified or altered at any time by management.

Qualifications

REQUIRED QUALIFICATIONS:

Minimum of a high school diploma or equivalent
Working knowledge of MS Windows 10 and MS Windows 11
Working knowledge of setting up and troubleshooting internet programs, such as e-mail and web browsers
Working knowledge of Microsoft Office 365 software
Working knowledge of internal PC hardware
Ability to project a professional and congenial demeanor
Ability to establish and maintain effective working relationships with students, other employees, and the public

PREFERRED QUALIFICATIONS:

Earned Associate’s degree in Computer Information Systems or related field from a regionally accredited institution

Minimum of (1-2) years of experience with hardware, networking, and information systems
Experience in an academic environment

Working knowledge of Zoom
Knowledge of Banner or other educational administrative software
Knowledge of Canvas Learning Management System

DESIRED PROFILE:

Preference will be given to candidates who can demonstrate through their experiences and accomplishments:

Understanding of and commitment to the philosophy and mission of a community and technical college
Sensitivity and commitment to cultural diversity
Ability to handle multiple tasks and various situations in a calm and professional manner
Ability to work well under pressure and deadlines
Commitment to teaching and learning, where recent high school graduates, adult students, and non-traditional students are involved

Application Procedures/Additional Information

Applicants must meet the minimum qualifications and must submit a complete application packet through the NEOED on-line application system to be considered. A complete application consists of the following:

An on-line application
Current resume
Copy of unofficial college transcripts (Transcript must confirm applicant meets educational requirements.)

Application materials must provide documentation that the applicant meets all minimum qualifications.

Background Check Requirement

In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form and agree to a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.

IMPORTANT INFORMATION

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. Complete application files must be received no later than the application deadline. Applicants who fail to submit all required information will be disqualified. Only applications received during the open period of this announcement will be considered. Applicants must travel at their own expense. Finalists will be required to provide official transcripts that are mailed directly to the Office of Human Resources at Drake State Community and Technical College from the institution(s) granting the credits.

All applicants must have an on-line and completed application packet by the deadline date. All applications received will be screened and interviews scheduled by appointment only. All applicants must adhere to the College’s prescribed interview schedule and must travel at their own expense. Applicants must demonstrate written proficiency in English as part of the on-campus interview process. Drake State Community and Technical College is an active participant in the Employment Eligibility Verification Program (E-Verify). E-Verify electronically confirms an employee’s eligibility to work in the United States as required by the Department of Homeland Security.

Drake State Community and Technical College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. Drake State will make reasonable accommodations for qualified disabled applicants or employees. Drake State reserves the right to withdraw this job announcement at any time prior to awarding. Drake State compiles information about safety and security and publishes an annual report. This report can be found on the website by accessing the crime and safety report link. The link can be found on the Drake State home page by and then selecting the “Campus Security Report” link. A copy can also be obtained by contacting the Director of Operations at 256-551-5210.

The College reserves the right to fill the position within (120) days of the job announcement stated closing date or to not fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.

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Refine Your Search

helpdesk assistant jobs in alabama

IT Help Desk Assistant

Administrative Assistant

Graduate Administrative Assistant - Technology Support (Fall 2026 - Spring 2027)

University Student Assistant - Technology Support Center (Fall 2026 - Spring 2027)

Child Care Assistant Teacher - Daphne

Child Care Assistant Teacher - Auburn

Child Care Assistant Teacher - Inverness

Child Care Lead Teacher - Daphne

Child Care Lead Teacher - Inverness

Child Care Lead Teacher - Trace Crossing

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