Top 30 Helpdesk manager Jobs in Alabama

Lead IT Technician
Confidential —Mobile, AL
- $72,000 - $90,000 a year
- Weekends as needed
- Windows
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
IT Customer Success & Development Manager
City of Dothan, AL —Dothan, AL
- $81,910.40 - $130,977.60 a year
- Full-time
- Clean driving record
- Computer Science
- Driver's License
- Paid jury duty
- Paid holidays
10d
Help Desk Manager (On-Site)
Neumo Holdings LLC —Birmingham, AL
- Full-time
- 5 years
- Analysis skills
- In-person
Quick Apply
Helpdesk Technician
3 Squared Technology —Montgomery, AL
- Overtime
- English
- Research
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
IT Support Specialist
Creature —Birmingham, AL
- Full-time
- Computer Science
- Mid-level
- Windows
Quick Apply
Helpdesk Operator III
Troy University —Troy, AL
- Full-time
- Mid-level
- Bachelor's degree
- 2 years
Enterprise Service Desk Lead
Astrion —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- Office
IT Tech I
Wind Creek Hospitality —Montgomery, AL
- Weekends as needed
- Research
- Windows
- High school diploma or GED
Quick Apply
2d
IT Program Manager
Client Server Software Solutions —Huntsville, AL
- Remote
- Master's degree
- Bachelor's degree
- Organizational skills
- Continuing education credits
- Commuter assistance
Quick Apply
Help Desk Lead
American Operations Corporation —Montgomery, AL
- Full-time
- Management
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Help Desk Team Lead | Onsite @ Oakwood University
Ellucian —Huntsville, AL
- Full-time
- Mid-level
- University
- Mentoring
- Health insurance
- Dental insurance
8d
IT Support Analyst
Madison Core Laboratories —Huntsville, AL
- $22.00 - $24.75 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
11d
Service Desk Lead
Caelum Research Corporation —Huntsville, AL
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Paid jury duty
- Health savings account
Help Desk Lead
BlueWater Federal Solutions —Montgomery, AL
- Full-time
- 7 years
- Management
- Agile
Service Desk Manager
Interactive Process Technology LLC —Huntsville, AL
- Full-time
- Bachelor's degree
- Organizational skills
- Senior level
Quick Apply
Web Tester, IT Specialist II - Baltimore City Department of Information Technology
City of Baltimore, MD —Fayette, AL
- $76,299 - $122,078 a year
- Background check
- PMP
- Bachelor of Science
- AD&D insurance
- Health insurance
Senior Deputy Service Desk Lead - PAE Fires IT Support
Technology, Automation, and Management, Inc. —Huntsville, AL
- Full-time
- Senior level
Quick Apply
9d
Corporate IT Manager
S3 —Huntsville, AL
- Urgently hiring
- Computer science
- Computer Science
- Bachelor of Science
Senior Program Manager - PAE Fires IT Support Services
Technology, Automation, and Management, Inc. —Huntsville, AL
- Mentoring
- Software development
- Senior level
Quick Apply
20150 - Sr. System Administrator
Hyundai Autoever America —Montgomery, AL
- $78,880 - $108,500 a year
- Full-time
- 7 years
- Computer Science
- Office
- Health insurance
- Dental insurance
Quick Apply

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Lead IT Technician

Confidential
Mobile, AL

Quick Apply

Job Details

Full-time
$72,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Desktop computer repair
Cloud identity and access management (IAM)
Mobile device support
Laptop (troubleshooting support)
iOS
Hardware maintenance
Wireless network configuration
Windows
Printer (troubleshooting support)
VLAN
Driver's License
Desktop (troubleshooting support)
Azure AD
Networking equipment (troubleshooting support)
macOS administration
macOS
Managing projects
Microsoft 365 support
CompTIA Security+
Restaurant experience
Peripheral hardware support
Intune
Network security

Full Job Description

Position Summary:
The Lead IT Technician is HHG's senior on-site technologist and the most experienced set of technical hands across the estate. This is a hands-on leadership role: you fix the hard problems yourself; you are the first escalation point for everything technical, and you own the day-to-day running of HHG's technology while building the in-house function over time. You will work closely with, and through, HHG's managed services provider (MSP), holding them accountable for their commitments while bringing routine support and project execution in-house. As the team grows, you will lead and mentor junior technicians. A core principle guides the work: HHG owns its assets and the accounts that control them, and we manage them directly, with vendors granted access we can review and revoke. This role suits an experienced technician who is ready to lead, is comfortable in a fast, loud hospitality environment, and takes ownership of uptime, standards, and getting things genuinely fixed rather than patched.

Key Responsibilities:

Be the escalation point. Own the hardest technical problems across all sites and resolve issues that stop service, payments, or the kitchen, fast and permanently.
Set the standard. Define and maintain HHG's technical standards, naming, configurations, and documentation so every site is set up and supported consistently.
Lead the team as it grows. Mentor and direct junior technicians and help-desk staff, set priorities, and review work quality.
Keep service running. Ensure POS terminals, kitchen displays, receipt printers, payment devices, and Wi-Fi stay up during operating hours, and lead the response when they do not.
Support staff and managers. Provide patient, service-minded help with accounts, devices, and everyday technology, and make sure managers know who to call and trust it gets handled.
Run identity and device management. Administer Microsoft 365 / Entra ID and lead device management through Apple Business Manager and Microsoft Intune, including onboarding and offboarding of restaurant staff.
Own the device fleet. Standardize the setup, deployment, maintenance, and retirement of computers, tablets, and peripherals, and bring devices consistently under HHG-managed identity.
Lead network operations. Own the UniFi network estate (gateways, switches, access points): connectivity, Wi-Fi coverage, segmentation, and consolidation toward a single HHG-controlled account across all sites.
Protect uptime with power. Maintain the standardized battery-backup (UPS) fleet, monitor health, and replace units proactively.
Own infrastructure hygiene. Keep server and network closets clean, labeled, and documented, and oversee cabling and hardware installs to standard.
Lead restaurant-systems support. Serve as HHG's senior hands-on point-of-sale and kitchen display systems, and a key owner during the upcoming POS platform rollout and go-live.
Drive modernization projects. Plan and execute IT initiatives on-site (device-management rollout, network migration, power standardization, camera and POS projects), with clear milestones and follow-through.
Manage vendors. Act as HHG's technical point of contact for the MSP, internet providers, and equipment vendors, hold them to committed dates, and confirm work is completed correctly.
Protect HHG ownership. Maintain a living inventory of HHG-owned hardware, accounts, licenses, and warranties, and ensure HHG retains ownership and administrative control of its systems.
Perform other duties as assigned.

Qualifications:

5 or more years in IT support, field/desktop support, or systems administration, including experience taking the lead on issues and projects.
Strong, hands-on troubleshooting across Windows and Apple (macOS / iOS / iPadOS) devices, printers, and peripherals.
Solid networking knowledge: switches, access points, Wi-Fi, VLANs, IP addressing, and methodical network troubleshooting.
Confident administering Microsoft 365 / Entra ID (accounts, licensing, security basics).
Proven ability to stay calm, organized, and decisive under pressure during live service.
Clear communication with non-technical staff and the ability to coordinate vendors firmly and professionally.
Reliable transportation, a valid driver's license, and willingness to travel between sites, including occasional out-of-state travel.
Availability for nights, weekends, holidays, and on-call leadership.
Authorized to work in the United States.

Preferred Qualifications:

IT experience in restaurants, hospitality, retail, or another multi-location environment.
Hands-on experience with point-of-sale and kitchen display systems, ideally through an implementation or rollout.
Experience with UniFi / Ubiquiti networking and with device management (Intune and Apple Business Manager).
Experience in managing or holding MSPs and vendors accountable.
Certifications such as CompTIA Security+ or Network+, or Microsoft and Apple credentials.
Experience mentoring or leading other technicians.

Physical Requirements and Working Conditions:

Work in active restaurant and kitchen environments that can be hot, loud, and busy.
Stand, walk, kneel, and work for extended periods during installs and repairs.
Lift and carry equipment up to approximately 50 pounds (for example battery-backup units and network gear).
Use ladders and work at heights to service access points, cameras, and cabling.
Travel between locations by vehicle, with occasional out-of-state travel.

Pay: $72,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk manager jobs in alabama

Lead IT Technician

IT Customer Success & Development Manager

Help Desk Manager (On-Site)

Helpdesk Technician

IT Support Specialist

Helpdesk Operator III

Enterprise Service Desk Lead

IT Tech I

IT Program Manager

Help Desk Lead

Help Desk Team Lead | Onsite @ Oakwood University

IT Support Analyst

Service Desk Lead

Help Desk Lead

Service Desk Manager

Web Tester, IT Specialist II - Baltimore City Department of Information Technology

Senior Deputy Service Desk Lead - PAE Fires IT Support

Corporate IT Manager

Senior Program Manager - PAE Fires IT Support Services

20150 - Sr. System Administrator

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