Top 663 Onboarding manager Jobs in Alabama

Manager, Customer Support (Remote)
Neumo Holdings LLC —Alabama
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
14d
Operations Manager
Amazon.com Services LLC —Bessemer, AL
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Crisis Response Team Manager
AltaPointe Health —Mobile, AL
- Weekends as needed
- LMFT
- Clean driving record
- Hospital
14d
Sr Manager, Operations - AMZ8004.12
Amazon.com Services LLC - A57 —Theodore, AL
- $135,000 - $182,700 a year
- Full-time
- Master's degree
- Mentoring
- Recruiting
Credit Manager - Area
US Foods, Inc. —Eufaula, AL
- $80,000 - $130,000 a year
- Full-time
- Research
- Microsoft Office
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
9h
Manager, Project Mgt (IC)
CVS Health —Alabama
- $54,300 - $159,120 a year
- Full-time
- Remote
- Microsoft Excel
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
14d
Sr. Operations Manager
Amazon.com Services LLC —Bessemer, AL
- $135,000 - $182,700 a year
- Full-time
- Management
- Construction site
- Engineering
- AD&D insurance
- Health insurance
Executive Assistant/Business Manager
Auburn University —Auburn University, AL
- $49,050 - $78,480 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Veteran Outreach Manager
Airbus Americas, Inc. —Mobile, AL
- Online Application
- Military
- Office
- Bachelor's degree
- Profit sharing
- Paid parental leave
Field Reimbursement Manager
TSP (A Syneos Health Company) —Birmingham, AL
- $180,000 - $190,000 a year
- Spanish
- HIPAA
- English
- Paid parental leave
- Health savings account
Dental Office Manager
Confidential —Birmingham, AL
- $26 - $31 an hour
- Full-time
- Background check
- Dental office
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14h
General Manager - Dual-Brand Fitness Studios
Confidential —Madison, AL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Team management
- Profit sharing
- Paid time off
Quick Apply
Lead Laboratory Technician
Liquid Environmental Solutions —Mobile, AL
- From $25 an hour
- Full-time
- Background check
- High school diploma or GED
- Supervising experience
- Health savings account
- Health insurance
Property Manager
Green Alpha Property Management —Demopolis, AL
- $50,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Software Engineering Manager - Site Reliability Center
PNC Financial Services Group —Birmingham, AL
- $100,100 - $204,490 a year
- Weekends as needed
- Office
- Windows
- 3 years
- Wellness program
- Health savings account
Senior Mechanical Project Manager
Creature —Birmingham, AL
- Full-time
- Construction site
- Bachelor of Science
- Travel
Quick Apply
1d
Software Engineering Manager-Site Reliability Center-Twilight
PNC Financial Services Group —Birmingham, AL
- $100,100 - $204,490 a year
- Full-time
- Office
- Windows
- 3 years
- Wellness program
- Health savings account
Property Manager
Green Alpha Property Management —Thomasville, AL
- $50,000 - $55,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Security Operations Manager
DSI Security Services —Dothan, AL
- $43,000 a year
- Clean driving record
- Military
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
5d
Restaurant General Manager
Huddle House —Chelsea, AL
- Full-time
- ServSafe
- Sanitation
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d

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Manager, Customer Support (Remote)

Neumo Holdings LLC
Alabama

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Customer communication
Managing teams in a customer support role
Software administration
Customer support ticket management
Leading team collaboration initiatives
Customer support
Productivity software
Project leadership
General management
Ticketing system technical support

Full Job Description

Job Summary:

The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates and specialists, ensuring they have the tools, training, and guidance necessary to resolve customer issues effectively. You will collaborate with other departments, such as engineering and product management, to resolve escalated issues and contribute to the continuous improvement of support processes.

Duties and Responsibilities:

Supervise and manage the daily activities of a product customer support team, ensuring timely resolution of customer inquiries and issues.
Monitor and report on support team performance, including metrics such as response time, resolution time, and customer satisfaction.
Provide coaching and professional development opportunities to team members.
Oversee the resolution of escalated customer issues, ensuring that complex problems are addressed with speed and accuracy.
Collaborate with internal teams, including engineering and product development, to ensure effective issue resolution and knowledge sharing.
Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the support organization.
Ensure support staff adheres to policies, procedures, and quality standards.
Assist with the recruitment and onboarding of new support staff.
Analyze support trends to proactively address recurring issues and suggest improvements.
Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
Perform other duties as assigned.

Education and Experience:

5+ years of experience in customer support, with at least 2 years in a leadership role.
Bachelor’s degree in Business, Computer Science, or related field preferred.
Hands-on experience with the following products and tools: Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk), General system administration tasks, Project experience.
Prior experience leading cross-functional projects or teams.

Knowledge, Skills and Abilities:

Strong leadership and team management skills. Excellent communication and problem-solving abilities.
Familiarity with support software such as Salesforce, Jira, and other ticketing systems.
Proven ability to handle escalated issues and work cross-functionally with other teams
Familiarity with conflict resolution techniques and de-escalation strategies for handling high-impact customer issues.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

onboarding manager jobs in alabama

Manager, Customer Support (Remote)

Operations Manager

Crisis Response Team Manager

Sr Manager, Operations - AMZ8004.12

Credit Manager - Area

Manager, Project Mgt (IC)

Sr. Operations Manager

Executive Assistant/Business Manager

Veteran Outreach Manager

Field Reimbursement Manager

Dental Office Manager

General Manager - Dual-Brand Fitness Studios

Lead Laboratory Technician

Property Manager

Software Engineering Manager - Site Reliability Center

Senior Mechanical Project Manager

Software Engineering Manager-Site Reliability Center-Twilight

Property Manager

Security Operations Manager

Restaurant General Manager

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