Top 61 scottsboro al Jobs in alabama

Customer Experience Manager
Rheem Manufacturing —Scottsboro, AL
- $100,000 - $120,000 a year
- Full-time
- Background check
- 7 years
- Oracle
- Relocation assistance
- Dental insurance
Quick Apply
Bilingual Medical Assistant/Receptionist
A medical clinic in Scottsboro, AL —Scottsboro, AL
- $14 - $16 an hour
- Full-time
- Bilingual
- Vital signs
- BLS Certification
Quick Apply
Bilingual Customer Service Driver (Spanish)
Sherwin-Williams —Scottsboro, AL
- $16.50 an hour
- Part-time
- Merchandising
- Forklift
- High school diploma or GED
Respiratory Therapist
Complete Care, Inc. —Scottsboro, AL
- $28 - $35 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Line Cook
KCS BBQ —Scottsboro, AL
- $12 - $15 an hour
- Part-time
- Culinary experience
- Cooking
- In-person
- Paid training
- Flexible schedule
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Optometrist - Full Time- Full-Scope OD practice - Scottsboro, AL
Private practice —Scottsboro, AL
- Full-time
- Research
- Patient care
- Communication skills
- Dental insurance
- Vision insurance
RN / Registered Nurse - Hospice Admissions
Hospice of North Alabama —Scottsboro, AL
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Mileage reimbursement
- Health insurance
RN Clinical Supervisor - Hospice
Hospice of North Alabama —Scottsboro, AL
- Full-time
- CPR Certification
- Nursing
- RN License
- Mileage reimbursement
- Health insurance
RN / Director Of Clinical Operations - Hospice
Hospice of North Alabama —Scottsboro, AL
- Full-time
- Nursing
- RN License
- Office
- Mileage reimbursement
- Health insurance
Team Member
Hardee's —Gurley, AL
- $11 - $13 an hour
- Part-time
- High school diploma or GED
- Quick service & fast food restaurant
- Food service
- Opportunities for advancement
Quick Apply
Wireless Sales
2020 Companies, Inc. —Scottsboro, AL
- $800 - $1,000 a week
- Weekends as needed
- High school diploma or GED
- In-person
- Marketing
- Paid training
- Paid holidays
Quick Apply
14d
Property Manager
Southeastern Property Management LLC —Scottsboro, AL
- $40,000 - $43,250 a year
- Full-time
- Data analysis skills
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Part-Time Customer Service Representative: Scottsboro, AL
American Cash Advance —Scottsboro, AL
- $12 - $13 an hour
- Part-time
- 18 years or older
- Computer literacy
- Basic math
Quick Apply
5d
Rehabilitation Counselor
Alabama Department of Rehabilitation Services —Scottsboro, AL
- $43,350 - $72,500 a year
- Full-time
- Working with individuals with disabilities
- Mid-level
- Master's degree
- Health savings account
- Health insurance
Quick Apply
8d
Maintenance Technician
Southeastern Property Management LLC —Scottsboro, AL
- $18.50 - $19.50 an hour
- Full-time
- Ability to lift 50 pounds
- Driver's License
- Apartments
- Paid holidays
- Disability insurance
Quick Apply
Part Time Medical Assistant
Family First Medicine —Scottsboro, AL
- $13 - $14 an hour
- Part-time
- CPR Certification
- Vital signs
- Medical office experience
- AD&D insurance
- On-the-job training
Quick Apply
3h
Tourism & Community Coordinator
Unclaimed Baggage —Scottsboro, AL
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Public speaking
- Store discount
- Flexible schedule
Quick Apply
Car Wash Attendant - Scottsboro, AL
Tidal Wave Management LLC —Scottsboro, AL
- $11 an hour
- Part-time
- Background check
- Pass drug screening
- 16+ years old
- Paid holidays
- Disability insurance
Quick Apply
Supervisor, Shipping
Rheem Manufacturing —Scottsboro, AL
- Microsoft Excel
- Oracle
- Microsoft Outlook
EH&S Manager
Johns Manville —Scottsboro, AL
- $105,900 - $145,600 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- AD&D insurance
Quick Apply

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scottsboro al jobs near alabama

Customer Experience Manager

Rheem Manufacturing -
Scottsboro, AL

Quick Apply

Job Details

Full-time
$100,000 - $120,000 a year

Benefits

Relocation assistance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) matching

Qualifications

Customer communication
Teamwork
Employee relationship building
Team development
Bachelor's degree
Staff training
Delegation

Full Job Description

Job Summary
The Manager, Customer Experience is responsible for overseeing the division's Customer Service Professionals and providing service to internal and external customers on complex issues including determining customer requirements, expectations and ensuring fulfillment.

This position will serve our HTPG Division, located in Scottsboro, AL.

Duties

Onboard and train call center personnel.
Manage all aspects of New Employee work-area set up.
Coach call center staff through challenging customer service issues.
Handle escalation calls as a tier above the Customer Experience Representative.
Analyze call center data and provide reports for upper management.
Continually evaluate staff effectiveness and performance.
Lead team meetings and 1:1 meetings with direct reports.
Prepare & give presentations.
Develop monthly, quarterly and annual call center goals and action plans.
Prepare work schedules to ensure sufficient coverage.
Establish a high standard for productivity, quality, customer service as well as define guidelines.
Develop annual goals for self and team aligning to the overall CX strategy
Continuous Improvement experience
Process improvements experience
Servant leadership skills – listening, empathy, self-awareness, foresight, commitment to growth, building community
Strategic Thinker – map out a plan of where we want to take Customer Service to be “best in class” and lead the team in getting there
Partner and interface with other Rheem businesses to leverage best practices and collaboration. Be an active member of the “One Customer Experience” Project with Rheem.
Develop and implement tools to track system KPIs and lead the process of continuous improvement in this function
Other duties as assigned.

Skills

Bachelor’s Degree in Business, Statistics, Economics, or related field
7+ years’ experience customer service or customer call center operations
Experience supervising others
Experience with ERP programs such as Oracle or AS400 and Order Management Systems.
Excellent communication skills, written and verbal, with attention to detail and accuracy.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
Demonstrated ability to work well with others is a matrix team environment
Ability to present information and respond to questions from groups, manager, clients, and customers
Recognize and implement process improvement.
Understanding of supply chain logistics.

HOW TO STAND OUT:

Advanced Degree in Business, Statistics, Economics, or related field
Experience in HVACR or related industry

As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING OTHERS, you will be expected to demonstrate the following competencies and behaviors:

Aligning Performance for Success
Applying Business Knowledge
Building Talent
Building Trusted Relationships
Communicating with Impact
Customer-Orientation
Delegating Tasks
Executing/Leading the Team
Facilitating Change
Fostering Relationships/ Emotional Intelligence
Influencing
Problem Solving & Decision Making
Supporting Innovation

Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

Pay: $100,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Paid time off
Parental leave
Relocation assistance

Work Location: In person

Quick Apply

Refine Your Search

scottsboro al jobs in alabama

Customer Experience Manager

Bilingual Medical Assistant/Receptionist

Bilingual Customer Service Driver (Spanish)

Respiratory Therapist

Line Cook

Optometrist - Full Time- Full-Scope OD practice - Scottsboro, AL

RN / Registered Nurse - Hospice Admissions

RN Clinical Supervisor - Hospice

RN / Director Of Clinical Operations - Hospice

Team Member

Wireless Sales

Property Manager

Part-Time Customer Service Representative: Scottsboro, AL

Rehabilitation Counselor

Maintenance Technician

Part Time Medical Assistant

Tourism & Community Coordinator

Car Wash Attendant - Scottsboro, AL

Supervisor, Shipping

EH&S Manager

I want to receive the latest job alert for scottsboro al in alabama

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