Top 5 Senior patient services representative Jobs in Alabama

Medicare Member Advocate I
VIVA HEALTH —Birmingham, AL
- From $17 an hour
- 8 hour shift
- Word processing
- HIPAA
- English
- Wellness program
- Paid parental leave
Quick Apply
9d
Front Office Assistant, Sr
Baptist Health —Birmingham, AL
- Full-time
- Computer literacy
- Mid-level
- Data entry
- Paid parental leave
- Health savings account
2d
PRN Patient Experience Associate/Care Coordinator - (Montgomery, AL)
Sage Health —Montgomery, AL
- PRN
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
2d
Patient Services Coordinator-LPN, Home Health
Centerwell —Rainbow City, AL
- $48,900 - $66,200 a year
- Full-time
- LVN
- Mid-level
- Office
- Paid parental leave
- Paid holidays
7d

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Insurance Authorization Senior Associate
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Medicare Member Advocate I

VIVA HEALTH -
Birmingham, AL

Quick Apply

Job Details

From $17 an hour
9 days ago

Benefits

Wellness program
Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Word processing
Spreadsheets
English
High school diploma or GED
Desktop applications
Productivity software
Grammar Experience
Quality data entry
Customer data entry

Full Job Description

Medicare Member Advocate I

Location: Birmingham, AL

Job Description

The Medicare Member Advocate I will assist members with questions and issues related to their coverage with VIVA MEDICARE – primarily via telephone in a call center environment. This position will work with a team of other Medicare Member Advocates to meet the overall department objectives to enhance the customer experience. This position has work-from-home opportunities but requires occasional on-site work.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

Hourly pay starting at $17.00 and up
Strong incentive plan with an average of $7000/year (start earning as quickly as your 3rd month!)
Comprehensive Health, Vision, and Dental Coverage
401(k) Savings Plan with company match and immediate vesting
Paid Time Off (PTO)
9 Paid Holidays annually plus a Floating Holiday to use as you choose
Tuition Assistance
Flexible Spending Accounts
Healthcare Reimbursement Account
Paid Parental Leave
Community Service Time Off
Life Insurance and Disability Coverage
Employee Wellness Program
Training and Development Programs to develop new skills and reach career goals
Employee Assistance Program

See more about the benefits of working at Viva Health - https://www.vivahealth.com/careers/benefits (https://www.vivahealth.com/careers/benefits)

Key Responsibilities

Answer the minimum number of calls for a full eight-hour day as outlined in the Minimum Production and Quality Standards.
Receive and respond professionally and courteously to all member inquiries regarding eligibility, claims, general coverage questions, Primary Care Physician (PCP), address changes, provider network, and any questions or concerns about their health and prescription drug benefits with VIVA Medicare.
Document and forward grievances and Part D exception requests to the Appeals & Grievances department according to established policies and procedures.
Create accurate and timely member documentation concerning all phone calls taken according to departmental operating guidelines.
Ability to work evening and weekend shifts as needed.

REQUIRED:

High school diploma or GED
One year of experience in a call center
Excellent oral and written communication skills
Effective listening and reading comprehension skills
Above-average data entry skills
Knowledge of standard office practices and procedures, including the operation of office equipment, including personal computers and word processing, spreadsheets, and presentation programs
Proper written and spoken English skills including spelling, punctuation, and grammar; basic business arithmetic
Ability to work with minimal supervision
Ability to work under pressure from deadlines and goals
Ability to complete all company-required, job-specific, and departmental training

PREFERRED:

Some college
Experience in health or insurance-related call center
Experience working with the elderly population
Working knowledge of Medicare, medical terminology, and HIPAA guidelines

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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senior patient services representative jobs in alabama

Medicare Member Advocate I

Front Office Assistant, Sr

PRN Patient Experience Associate/Care Coordinator - (Montgomery, AL)

Patient Services Coordinator-LPN, Home Health

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