Top 8 Technical support supervisor Jobs in Alabama

Technical Support: Lead/Supervisor
CoachComm LLC —Auburn, AL
- From $65,000 a year
- Weekends as needed
- Google Workspace
- ERP systems
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Supervisor of Systems Support
VIVA HEALTH —Birmingham, AL
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Wellness program
- Paid parental leave
Quick Apply
3d
Manager, Customer Support
Neumo Holdings LLC —Alabama
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Quick Apply
Ticket Triage Manager
Peraton —Alabama
- $112,000 - $179,000 a year
- Bachelor of Science
- Bachelor's degree
- Doctor of Philosophy
- Health savings account
- Paid holidays
CB Customer Service Supervisor - Decatur, AL
South State Bank —Decatur, AL
- Full-time
- Mid-level
- Office
- High school diploma or GED
Customer Service Supervisor (M-F 7:00a - 330p)
DSV —Bridgeport, AL
- $60,000 - $70,000 a year
- Full-time
- Data analysis skills
- Mid-level
- Analysis skills
CUSTOMER SERVICE MANAGER
KAISHAN COMPRESSOR USA, LLC. —Loxley, AL
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Disability insurance
Quick Apply

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10d
Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
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technical support supervisor jobs near alabama

Technical Support: Lead/Supervisor

CoachComm LLC
Auburn, AL

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health insurance
Dental insurance

Qualifications

Managing technical support teams
Google Workspace
Operational analysis
Customer returns handling
Managing teams in a customer support role
Team leadership
ERP systems
High school diploma or GED
Managing clients in a customer support role
Team development
Supervising experience
Leading team collaboration initiatives
Associate's degree
Process management

Full Job Description

CoachComm is seeking an experienced Customer Care & Technical Support Supervisor to lead our Customer Care and Technical Support teams. This leadership role is responsible for ensuring exceptional customer experiences, efficient support operations, and timely resolution of technical issues related to CoachComm’s communication systems, including audio, RF, and control technologies.

The ideal candidate combines strong technical expertise with proven leadership skills and a passion for customer service. This individual will drive team performance, improve operational processes, oversee support case management, and develop team members through ongoing coaching and training.

Key Responsibilities

Leadership & Team Development

Lead, mentor, and develop Customer Care and Technical Support team members.
Conduct performance reviews, coaching sessions, and regular team meetings.
Establish clear expectations, accountability, and service standards.
Manage staffing schedules, including after-hours and weekend coverage as needed.
Promote cross-training and professional development to build team versatility and effectiveness.
Ensure all customer interactions reflect CoachComm’s commitment to outstanding service.

Customer Care & Technical Support

Oversee daily support operations, including phone, email, chat, service orders, and case management.
Monitor support quality and customer satisfaction across all service channels.
Serve as an escalation point for complex technical and customer issues.
Ensure timely handling of RMAs, advanced replacements, loaner equipment, warranty claims, and returned products.
Drive resolution of open support cases and maintain visibility into customer issues from initiation through closure.
Promote a customer-first culture focused on responsiveness, professionalism, and problem resolution.

Training & Knowledge Management

Develop and deliver training programs for employees and customers.
Maintain and improve troubleshooting guides, support documentation, and knowledge base resources.
Create and update standard operating procedures and departmental documentation.
Foster a culture of continuous learning and knowledge sharing.

Process Improvement & Reporting

Identify opportunities to improve efficiency, service quality, and customer satisfaction.
Develop and implement scalable support processes and best practices.
Generate and present performance reports, metrics, and improvement recommendations to leadership.
Utilize Acumatica, Microsoft Office, Google Workspace, Microsoft Teams, and related tools to manage operations and reporting.
Ensure compliance with established workflows and service procedures.

Qualifications

Required

High School Diploma or GED.
Minimum 7 years of experience in technical support, electronic systems troubleshooting, or equipment repair.
Minimum 3 years of supervisory or leadership experience managing technical support and/or customer service teams.
Strong customer service, communication, and organizational skills.
Experience using ERP systems and business software platforms.
Ability to manage multiple priorities in a fast-paced environment.
Ability to lift and move equipment as needed.
Willingness to work flexible hours, including occasional evenings and weekends.

Preferred

Associate degree or technical certification in Electronics, Information Technology, or related field.
Experience with Acumatica ERP.
Experience supporting audio, RF, wireless communication, or related electronic systems.
Experience managing teams across multiple functions or locations.

Skills & Competencies

Leadership and team development
Technical troubleshooting and problem-solving
Customer service excellence
Process improvement and operational efficiency
Project and workload management
Communication and interpersonal effectiveness
Documentation and knowledge management
Data analysis and performance reporting

Why Join CoachComm?

Join a team that delivers industry-leading communication solutions while creating exceptional customer experiences. This role offers the opportunity to make a meaningful impact by leading high-performing teams, improving customer outcomes, and driving operational excellence.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

Dental insurance
Health insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support supervisor jobs in alabama

Technical Support: Lead/Supervisor

Supervisor of Systems Support

Manager, Customer Support

Ticket Triage Manager

CB Customer Service Supervisor - Decatur, AL

Customer Service Supervisor (M-F 7:00a - 330p)

CUSTOMER SERVICE MANAGER

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