Top 173 Customer support & client services managers Jobs in Alameda, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
7d
Manager, Client Relationship Support - San Mateo, CA
Charles Schwab —San Mateo, CA
- $43.75 - $78.75 an hour
- Office
- Supervising experience
- Mentoring
- Paid parental leave
- Employee stock purchase plan
Call Center Dispatch Supervisor
Magic Plumbing, Heating & Cooling —San Francisco, CA
- $70,000 - $80,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
2d
Account Manager
Confidential —San Francisco, CA
- $60,000 - $85,000 a year
- Email
- Hybrid work
- Writing skills
- Mid-level
- Business development
- Profit sharing
- Commuter assistance
Quick Apply
Manager, Customer Success (Non Profit)
Leoforce —San Francisco, CA
- $175,000 - $200,000 a year
- Marketing
- Bachelor's degree
- Senior level
- Paid parental leave
- Dental insurance
Quick Apply
Service Manager
Cintas —San Leandro, CA
- $82,960 - $110,314 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Support Lead
The San Francisco Compute Company —San Francisco, CA
- $200,000 - $270,000 a year
- Full-time
- Hybrid work
- Office
- Travel
- Fair chance
- Health insurance
- Dental insurance
Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Manager, Client Relationship Management
Human Interest —San Francisco, CA
- $100,000 - $110,000 a year
- Remote
- Mid-level
- Mentoring
- Fair chance
- Health insurance
- Dental insurance
Strategy & Operations Programs, Support
OpenAI —San Francisco, CA
- $240,000 a year
- Full-time
- 5 years
- Analysis skills
- Fair chance
Senior Manager, Customer Experience
Ethos Life —San Francisco, CA
- $122,000 - $170,000 a year
- Full-time
- Remote
- 8 years
- Fair chance
- Senior level
- Life insurance
11d
VP of Customer Success
SewerAI Corporation —Walnut Creek, CA
- $245,000 - $262,500 a year
- Full-time
- Hybrid work
- Office
- Senior level
- Health insurance
- Dental insurance
TECHNICAL CUSTOMER SUPPORT MANAGER
DataGlance —Fremont, CA
- Mid-level
- Leadership
- Health insurance
VP, Customer Retention
Turn/River —San Francisco, CA
- $375,000 - $385,000 a year
- Full-time
- Hybrid work
- Management
- Office
- Recruiting
- Commuter assistance
- Paid parental leave
Supervisor - Customer Service Airport Operations
United Airlines —San Francisco, CA
- $80,235.90 - $98,066.10 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Disability insurance
5d
Director, Customer Support
C3 AI —Redwood City, CA
- $180,000 - $230,000 a year
- Management
- Writing skills
- Analysis skills
Head of Customer Success
Siteline —San Francisco, CA
- Full-time
- Hybrid work
- Office
- Senior level
- Communication skills
Customer Operations Lead
Hercules —San Francisco, CA
- $100,000 - $250,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Travel
- Health insurance
- Dental insurance
Quick Apply
Head of Customer Success
Adobe —San Francisco, CA
- $244,600 - $380,225 a year
- Full-time
- Analysis skills
- Mentoring
- Organizational skills
Associate Manager, Premier Support (Customer Experience)
Ramp —San Francisco, CA
- $100,000 - $132,000 a year
- Weekends as needed
- Hybrid work
- Analysis skills
- Home Health
- APIs
- Travel reimbursement
- AD&D insurance
10d

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
7 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

customer support & client services managers jobs in alameda, ca

Customer Service Assistant Manager

Manager, Client Relationship Support - San Mateo, CA

Call Center Dispatch Supervisor

Account Manager

Manager, Customer Success (Non Profit)

Service Manager

Customer Support Lead

Customer Support Lead

Manager, Client Relationship Management

Strategy & Operations Programs, Support

Senior Manager, Customer Experience

VP of Customer Success

TECHNICAL CUSTOMER SUPPORT MANAGER

VP, Customer Retention

Supervisor - Customer Service Airport Operations

Director, Customer Support

Head of Customer Success

Customer Operations Lead

Head of Customer Success

Associate Manager, Premier Support (Customer Experience)

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