Top 7 Helpdesk/desktop support engineer Jobs in Alameda, Ca

IT Desktop Support
Axiom Technologies —San Francisco, CA
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Supervisor, Field Service Engineer
Hyve Solutions —Fremont, CA
- From $71,600 a year
- Full-time
- Mid-level
- Office
- Assembly
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IT Support Engineer
ASHBY LUMBER CO INC —Concord, CA
- $80,000 - $105,000 a year
- Google Workspace
- Mid-level
- Windows
- Profit sharing
- Health savings account
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12d
Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
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IT Helpdesk Technician
Xona Space Systems —Burlingame, CA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- Organizational skills
4d
Senior IT Operations Engineer, Identity & Endpoint Automation
Saildrone —Alameda, CA
- $140,000 - $165,000 a year
- Google Workspace
- Azure
- Continuous improvement
- Paid holidays
- Health insurance
Global Head of IT
KoBold Metals —Berkeley, CA
- $150,000 - $180,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Research
- 401(k) matching

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helpdesk/desktop support engineer jobs near alameda, ca

IT Desktop Support

Axiom Technologies -
San Francisco, CA

Apply Now

Job Details

Part-time

Qualifications

Microsoft Exchange
Windows
Microsoft Office
Email configuration (technical support)
Desktop (troubleshooting support)
macOS
IP networking
Desktop administration
Ticketing system technical support

Full Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities:
Technical Support:

Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
Assist with system setups, hardware deployment, and software installations.
Perform password resets, account unlocks, and basic user account administration.
Maintain documentation of technical procedures and known issues.

Dispatch & Coordination:

Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
Follow up on open tickets to ensure resolution and customer satisfaction.
Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
Track SLA compliance and keep stakeholders informed of ticket status and updates.
Create shift handover reports and maintain accurate logs of ongoing issues.

Requirements:
Education & Experience:

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
1-2 years of hands-on experience in a desktop support or helpdesk environment.
Experience with dispatching or coordinating IT support is a strong plus.

Technical Skills:

Proficiency in supporting Windows and Mac OS environments.
Familiarity with Microsoft Active Directory, Exchange, and Office 365.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).

Preferred Certifications:

CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process-oriented environments)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

Apply Now

Refine Your Search

helpdesk/desktop support engineer jobs in alameda, ca

IT Desktop Support

Supervisor, Field Service Engineer

IT Support Engineer

Help Desk Technician I

IT Helpdesk Technician

Senior IT Operations Engineer, Identity & Endpoint Automation

Global Head of IT

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