Top 600 Customer service supervisor Jobs in Alaska

Supervisor, Contact Center (HYBRID)
TriWest Healthcare Alliance —Anchorage, AK
- $69,000 - $73,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Disability insurance
Customer Success Manager
Nortek Air Solutions, LLC —Little Rock, AK
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
Quick Apply
Motor Vehicle Customer Service Representative 2
State of Alaska —Bethel, AK
- $36.23 an hour
- Overtime
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
10d
Manager Service - Program Management Office - Remote
Providence —Alaska
- $50.21 - $108.34 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Mentoring
- Paid parental leave
- Paid holidays
NAC Customer Focus Mgr
Northern Air Cargo LLC —Anchorage, AK
- Overtime
- Microsoft Outlook
- Ability to walk for extended periods
- Basic math
Quick Apply
7d
Call Center Specialist- Anchorage, AK (Hybrid)
Gainwell Technologies —Anchorage, AK
- $48,200 - $68,800 a year
- Full-time
- Hybrid work
- Mid-level
- Computer skills
- Communication skills
- Travel reimbursement
- Profit sharing
Ticket Office Supervisor
Hilltop Ski Area —Anchorage, AK
- Weekends as needed
- Background check
- Computer literacy
- Merchandising
CHAP Office Supervisor
Yukon-Kuskokwim Health Corporation —Bethel, AK
- From $22.59 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid holidays
- Disability insurance
3d
Satellite Communications Operations & Service Delivery Manager
Pacific Dataport Inc —Anchorage, AK
- $96,000 - $147,000 a year
- Full-time
- Background check
- Management
- Business development
- Health insurance
- 401(k)
Quick Apply
Group Home/Team Lead Direct Service Provider Manager/Supervisor
Crossroads Counseling & Training Services —Fairbanks, AK
- $18 an hour
- Full-time
- Background check
- CPR Certification
- Management
- Dental insurance
- Paid time off
Quick Apply
Clinical Supervisor - Recovery Center
SEAVIEW COMMUNITY SERVICES —Seward, AK
- $105,000 - $115,000 a year
- Full-time
- LMFT
- Management
- Licensed Clinical Social Worker
- 403(b) matching
- Paid holidays
Quick Apply
3d
GreenDrop Floating Customer Service Attendant/Truck Driver
Savers/Value Village —Chugiak, AK
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- 21 years or older
- Health insurance
- Dental insurance
Quick Apply
10d
Remote Hotel Assistant General Manager, Qavartarvik Customer Lodge (Salary DOE & FEHB Benefits - 4x4 ROT/Housing/Meals - Bethel, AK)
NMS —Anchorage, AK
- Rotating shift
- Clean driving record
- Sales
- Hotel
Industrial Maintenance & Facilities Supervisor
Alaska Mill and Feed —Anchorage, AK
- $30 - $40 an hour
- Weekends as needed
- Civil engineering
- Pass drug screening
- Mid-level
- Profit sharing
- AD&D insurance
Quick Apply
Customer Service Sales Specialist
F. Atlee Dodge Aircraft Services LLC —Anchorage, AK
- From $25 an hour
- Full-time
- Microsoft Outlook
- Word processing
- Computer literacy
- Paid training
- Health savings account
Quick Apply
Client Accounting & Advisory Services (CAAS) Supervisor
Altman, Rogers & Co —Anchorage, AK
- $100,000 - $110,000 a year
- Overtime
- Mid-level
- Office
- 8 years
- AD&D insurance
- Health insurance
Quick Apply
Warehouse Supervisor
Commodity Forwarders, Inc. —Anchorage, AK
- $60,000 - $70,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Management
- Health savings account
- Health insurance
Quick Apply
Customer/Client Care Manager ($25+ DOE)
BrightStar Care - Anchorage —Eagle River, AK
- $25 an hour
- Full-time
- CPR Certification
- Microsoft Outlook
- Medical office experience
- Paid training
- Health insurance
Quick Apply
Quality Control Supervisor - North Slope, AK - Rotational
NANA Regional Corporation —Prudhoe Bay, AK
- Rotating shift
- Clean driving record
- 5 years
- High school diploma or GED
Maintenance Supervisor I
Red Tail Residential —Kodiak, AK
- $23.50 - $25.00 an hour
- Full-time
- Writing skills
- Mid-level
- Residential
Quick Apply

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Supervisor, Contact Center (HYBRID)

TriWest Healthcare Alliance -
Anchorage, AK

Apply Now

Job Details

Full-time
$69,000 - $73,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Staff supervision
Team supervision
Managing teams in a customer support role
High school diploma or GED

Full Job Description

Profile

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Supervises, trains, coaches, and develops the Customer Service Representative team. Supervises the daily operations and drives performance in the Customer Service Contact Center. This position ensures compliance with the Department of Veterans Affairs Community Care Network (VACCN) requirements, and TriWest policies, and procedures. Ensures accurate completion of VA-approved medical authorizations, appointment scheduling, thorough documentation of all Veteran and provider encounters in the TriWest medical management system and receipt of timely medical documentation from network providers. Directly interacts with a variety of internal and external customers daily. Works in a detailed, multi-tasked and fast-paced production environment.

Education & Experience

Required:

High School Diploma or G.E.D.
If supporting TRICARE contract, must be a U.S. Citizen
If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
3+ years of experience in a customer service environment
2 years supervisory or leadership experience leading teams to meet performance targets

Preferred:

Supervisory experience in an inbound call center environment
College education or equivalent
Knowledge of medical terminology
Managed Care experience

Key Responsibilities

Monitors Contact Center performance levels, identifies training needs, and develops action plans for staff development. Monitors telephone system's real-time reports to ensure department service levels and contract requirements are met.
Reviews medical management data entries for clarity of documentation and appropriate handling of encounters and inquiries.
Counsels individual employees on job performance issues. Develops and monitors progress on employee Performance Improvement Plans. Drafts performance evaluations for management review. Alerts management and consults with Human Capital on performance and behavior issues.
Ensures internal standards, guidelines and procedures are in place to achieve/maintain high customer service and performance levels. Ensures Customer Service Representative Team follows system protocols for data entry edits and corrections.
Provides for adequate coverage of Contact Center using Workforce Management system to plan and adjust employee work schedules.
Assists with the employee selection process, coordinates the training of new employees, and assists with Contact Center training initiatives.
Conducts staff meetings and provides clear communication regarding any changes/issues affecting the Contact Center or team members.
Assists Contact Center staff with customer contacts requiring supervisory intervention.
As needed performs all Customer Service Representative duties, while providing contact center operational oversight and direction to staff.
Performs other duties as assigned.
Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of Contact Center information systems; knowledge of the VACCN program and benefits and the military healthcare system; ability to achieve daily and monthly production standards.

Working Conditions

Working Conditions:

Ability to cover any work schedule
Works within a standard office environment, with minimal travel
Extensive computer work with prolonged sitting and wearing of headset

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan (with matching)
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $69,000 - $73,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Apply Now

Refine Your Search

customer service supervisor jobs in alaska

Supervisor, Contact Center (HYBRID)

Customer Success Manager

Motor Vehicle Customer Service Representative 2

Manager Service - Program Management Office - Remote

NAC Customer Focus Mgr

Call Center Specialist- Anchorage, AK (Hybrid)

Ticket Office Supervisor

CHAP Office Supervisor

Satellite Communications Operations & Service Delivery Manager

Group Home/Team Lead Direct Service Provider Manager/Supervisor

Clinical Supervisor - Recovery Center

GreenDrop Floating Customer Service Attendant/Truck Driver

Remote Hotel Assistant General Manager, Qavartarvik Customer Lodge (Salary DOE & FEHB Benefits - 4x4 ROT/Housing/Meals - Bethel, AK)

Industrial Maintenance & Facilities Supervisor

Customer Service Sales Specialist

Client Accounting & Advisory Services (CAAS) Supervisor

Warehouse Supervisor

Customer/Client Care Manager ($25+ DOE)

Quality Control Supervisor - North Slope, AK - Rotational

Maintenance Supervisor I

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