Top 11 Help desk manager Jobs in Alaska

Call Center/Help Desk Manager
Bowhead —Anchorage, AK
- Full-time
- Background check
- Computer science
- Azure
Senior Help Desk Technician
Bowhead —Anchorage, AK
- Full-time
- Background check
- Computer science
- Computer Science
Call Center/Help Desk Manager
UIC Alaska —Anchorage, AK
- Full-time
- Background check
- Computer science
- Azure
Senior Help Desk Technician
UIC Alaska —Anchorage, AK
- Full-time
- Background check
- Computer science
- Computer Science
Service Desk Specialist II
State of Alaska —Anchorage, AK
- $35.31 an hour
- 8 hour shift
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
5d
Help Desk Technician - IT - Juneau
Central Council Tlingit & Haida Indian Tribes —Juneau, AK
- $25.26 an hour
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Helpdesk Technician
Kenaitze Indian Tribe —Kenai, AK
- Full-time
- Office
- Microsoft Office
- Ability to climb stairs
Quick Apply
Client Technology Training Specialist
Bristol Bay Native Association —Dillingham, AK
- $22.77 - $45.66 an hour
- Online Application
- Google Workspace
- Customer service
- Mid-level
IT Technician
Kenaitze Indian Tribe —Kenai, AK
- Full-time
- Mid-level
- Windows
- Ability to climb stairs
Quick Apply
9d
SYSTEMS TECHNICIAN II
ANCHORAGE NEIGHBORHOOD HEALTH CENTER INC —Anchorage, AK
- Full-time
- Microsoft Excel
- HIPAA
- Mid-level

More jobs to discover

Find similar jobs that you might be interested in.

Senior Help Desk Technician
Bowhead —Anchorage, AK
Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.
Senior Help Desk Technician
UIC Alaska —Anchorage, AK
Serve as the initial contact for reporting of technical issues and answering questions regarding software, hardware, and/or network issues.

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician I
Ace Electric —Plain City, OH
License: Valid state driver's license as required by job conditions or by the company. The IT Help Desk Technician I will serve as the first point of contact…
Quick Apply
6d
Team Lead - IT Helpdesk - Germain Automotive Partnership
Germain Automotive —Columbus, OH
Valid driver's license and reliable transportation for regional travel. This is a working lead role: you will own the escalation queue from Tier 1 and Tier 2…
From $65,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk manager in alaska

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk manager jobs near alaska

Service Desk Specialist jobs in Anchorage, AK

Helpdesk Technician jobs in El Paso, TX

Relay Technician jobs in Texas

Helpdesk Technician jobs in Alexandria, VA

Pharmacy Technician jobs in Fort Wayne, IN

Helpdesk Technician jobs in Novato, CA

Helpdesk Technician jobs in West Hartford, CT

Veterinary Technician jobs in Ocala, FL

Emergency Department Technician jobs in San Francisco Bay Area, CA

It Technician jobs in Michigan

It Help Desk jobs in Atlanta, GA

Anesthesia Technician jobs in League City, TX

Overnight Pharmacy Technician jobs in North Carolina

It Technician jobs in Rahway, NJ

It Technician jobs in Decatur, GA

It Technician jobs in North Carolina

Senior System Engineer jobs in Mount Laurel, NJ

Senior System Engineer jobs in Burlington, MA

Senior Citizen jobs in Corona, CA

Senior Graphic Designer jobs in Remote

Call Center/Help Desk Manager

Bowhead -
Anchorage, AK

Apply Now

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Public Cloud
Windows
Incident management operations support
Computer networking
Problem management
Microsoft 365 support
Windows Server administration

Full Job Description

Overview:

Help Desk Manager (BHAK)

Bowhead is seeking an experienced and customer-focused Help Desk Manager in Anchorage, AK to lead the delivery of enterprise IT services across our organization. This role is responsible for ensuring the consistent delivery of high-quality IT support, maintaining service excellence, and driving continuous improvement initiatives.

The ideal candidate is an experienced IT leader with a solid understanding of IT Service Management (ITSM), ITIL best practices, and enterprise infrastructure. They will oversee daily service operations, manage service desk performance, coordinate cross-functional technical teams, and ensure that IT services consistently meet business objectives and service-level expectations.

This position requires exceptional leadership, communication, and organizational skills, along with the ability to balance strategic planning with operational execution.

Responsibilities:

Service Delivery Leadership

Lead the day-to-day delivery of enterprise IT services, ensuring high availability, responsiveness, and customer satisfaction.
Ensure compliance with established Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs).
Oversee incident, request, problem, change, and service fulfillment processes.

IT Service Management

Champion ITIL best practices and promote process maturity across the organization.
Drive continual service improvement (CSI) initiatives through data analysis, process optimization, and automation.
Develop and maintain operational procedures and service documentation.

Team Leadership

Provide leadership, mentoring, coaching, and professional development for Service Desk personnel and technical support staff.
Coordinate activities across infrastructure, networking, systems administration, cybersecurity, vendors, and third-party service providers.
Foster a culture focused on accountability, collaboration, and exceptional customer service.

Customer Management

Serve as a liaison between IT and business leadership.
Manage customer expectations and proactively resolve service-related issues.

Operational Excellence

Analyze service metrics and trends to identify recurring issues and implement long-term corrective actions.
Develop reporting dashboards and executive-level service performance summaries.
Support disaster recovery planning, business continuity efforts, and operational readiness initiatives.

Project & Technology Enablement

Partner with project teams to ensure successful transition of new technologies into production support.
Support cloud transformation, infrastructure modernization, and digital workplace initiatives.
Assist in IT budgeting, resource planning, and vendor management.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field (or equivalent experience).
Five to ten (5-10) years of progressive experience in IT Service Management.
ITIL 4 Foundation Certification
Strong knowledge of:
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Service Level Management
Experience administering or managing enterprise IT Service Management (ITSM) platforms.
Working knowledge of:
- Microsoft 365
- Azure
- Active Directory
- Windows Server
- Enterprise networking concepts
- Cloud services
Excellent verbal, written, and presentation skills.
Demonstrated ability to communicate technical issues to both technical and non-technical audiences.
Strong analytical, organizational, and problem-solving abilities.

Preferred Qualifications

Project Management Professional (PMP) certification.
Experience supporting government, Department of Defense (DoD), or Alaska Native Corporation (ANC) environments.
Familiarity with IT governance frameworks such as NIST or CMMC.

Desired Competencies

Servant leadership
Customer-first mindset
Strategic thinking
Operational excellence
Continuous improvement
Strong decision-making and prioritization
Conflict resolution and negotiation
Executive communication
Vendor and contract management
Process improvement and automation
Change leadership

Physical Demands

Ability to sit/stand for prolonged periods of time; confined to workstation.
Ability to lift objects 25 or more pounds.
Prolonged use of video display terminals.
Travel from primary place of work.
Deadlines that require a quick turnaround or demands for work product.
Reach/relocate items above shoulder.

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

#LI-JR1

Apply Now

Refine Your Search

help desk manager jobs in alaska

Call Center/Help Desk Manager

Senior Help Desk Technician

Call Center/Help Desk Manager

Senior Help Desk Technician

Service Desk Specialist II

Help Desk Technician - IT - Juneau

Helpdesk Technician

Client Technology Training Specialist

IT Technician

SYSTEMS TECHNICIAN II

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk manager in alaska

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected