JOB SUMMARY: Provides management, leadership, operational oversight, and program development within the Housing Services Division to support implementation of housing stabilization, retention, and continuity-focused service models. Oversees cross-system coordination, program evaluation, data quality standards, stabilization outcome tracking, and operational integration across housing and supportive service environments. Supports development and implementation of adaptive stabilization strategies designed to improve long-term housing retention, continuity of care, and system-wide coordination for high-acuity populations experiencing housing instability.
This position supports implementation of data-informed housing stabilization models designed to reduce adverse program exits, improve long-term housing outcomes, strengthen continuity of care, and coordinate wraparound stabilization services across housing, behavioral health, healthcare, and family service systems.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
- Responsible for supervision and oversight of housing stabilization and tenancy support services within the Housing Services Division.
- Provides operational oversight for one or more housing stabilization programs, supportive housing properties, or transitional housing environments, as assigned.
- Supervises, trains, and supports assigned housing stabilization staff. Develops and coordinates staff development plans, stabilization practices, and program implementation strategies.
- Responsible for recruitment, hiring, orientation, supervision, scheduling, and evaluation of assigned positions.
- Oversees implementation and monitoring of housing stabilization performance measures, retention metrics, continuity indicators, and program outcome reporting requirements.
- Develops and maintains stabilization tracking systems, reporting tools, dashboards, and quality assurance standards used to evaluate housing retention, adverse exits, service utilization, and long-term stabilization outcomes.
- Gathers and prepares information to meet grant, regulatory, and RurAL CAP reporting requirements. Ensures data quality standards and compliance across all reporting and tracking systems.
- Monitors and develops program evaluation standards to meet requirements of funding sources and ensures evidence-informed and trauma-informed practices are implemented consistently across programs.
- Coordinates cross-system stabilization efforts with behavioral health providers, healthcare organizations, housing providers, outreach teams, educational systems, and family-serving agencies to improve continuity of care and long-term housing stability.
- Supports implementation of adaptive stabilization and housing retention strategies for high-acuity participants experiencing repeated housing instability, behavioral health barriers, or complex service needs.
- Assists in development of evaluation frameworks, operational procedures, and data-informed practices to support program replication, continuous quality improvement, and long-term sustainability.
- Maintains fiscal accountability for program funds, including preparation and management of program budgets and monitoring expenditures.
- Maintains, audits, and ensures compliance of participant files, program records, and documentation standards in accordance with agency, state, and federal requirements.
- Establishes and develops operational procedures for Housing Services programs and ensures compliance with agency standards, funding requirements, and applicable regulations.
- Establishes and maintains management information systems to support reporting compliance, audits, program evaluation, and outcome measurement activities.
- Conducts staff meetings and participates in strategic planning activities related to housing stabilization system development and implementation.
- Promotes agency goals and serves as a representative of RurAL CAP and Housing Services in public meetings, collaborative initiatives, committees, and community partnerships.
- Interprets and communicates agency procedures and policies to assigned staff and assists in resolving complex operational or participant-related concerns.
- Encourages and builds mutual trust, collaboration, accountability, and teamwork among staff and community partners.
- Performs other related duties as assigned by the Deputy Director of Housing Services or Operations Director.
OTHER RESPONSIBILITIES:
- Assists in development and implementation of policies and procedures that strengthen housing stabilization and continuity-of-care systems.
- Assists in operationalizing innovative stabilization and wraparound service models designed to improve long-term housing outcomes.
- Supports integration of behavioral health, healthcare, and supportive service partnerships within housing programs.
- Serves as a community advocate for individuals and families experiencing homelessness, housing instability, behavioral health challenges, disabilities, or substance use disorders.
WORK ACTIVITIES:
- Researches, observes, receives, and analyzes operational, programmatic, and participant outcome information from relevant sources.
- Uses computers and database systems effectively to compose reports, analyze performance data, maintain records, develop tracking systems, and process program information.
- Monitors stabilization outcomes and utilizes data-informed approaches to improve program effectiveness and operational decision-making.
COMPETENCIES, SKILLS, AND ABILITIES:
- Ability to lead and motivate multidisciplinary teams in high-acuity service environments.
- Strong organizational leadership, systems-thinking, and operational planning abilities.
- Demonstrated ability to analyze program performance data and implement quality improvement strategies.
- Ability to develop collaborative partnerships across housing, healthcare, behavioral health, and community systems.
- Strong written and verbal communication skills, including grant reporting and public presentation abilities.
- Ability to manage competing priorities, deadlines, and operational responsibilities effectively.
- Demonstrated ability to exercise sound judgment, professionalism, ethics, and confidentiality.
- Ability to establish rapport and work effectively with individuals from diverse cultural, socioeconomic, and lived-experience backgrounds.
- Ability to interpret and implement policies, procedures, regulations, and funding requirements.
- Demonstrated ability to utilize data systems, spreadsheets, and reporting tools effectively.
WORK ENVIRONMENT/JOB CONDITIONS:
- Agency is a mandated tobacco, drug and alcohol-free workplace.
- General office environment, smoke-free building, possible shared office space.
- Capable of reading, understanding, and following written procedures and policies related to job responsibilities.
- Develops and maintains constructive and cooperative working relationships with others.
- Uses computers and computer programs effectively to enter data, create spreadsheets and process information, and to develop documents, and program and training materials.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Able to endure work fluctuations, deadlines, and interruptions.
- Functions frequently without direct supervision in all duties and responsibilities.
- Must be able to work long hours during occasional peak periods and travel occasionally for training.
- Communicates with others outside the organization, representing the organization to customers, the public, and other external sources in person, in writing, or by telephone or e-mail in keeping up with current policies & procedures.
- Must have the ability to operate the following equipment: desktop computer, telephone, copier, PC printer, and fax machine.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly to grasp, type, see, talk, hear, and lift and carry 35 pounds of weight by utilizing proper lifting techniques and working in a safe manner. This position will also be performing physical activities such as climbing, lifting, balancing, walking, stooping, bending, and handling materials.
- Occasionally performs sedentary activities that require sitting for long periods and repetitive use of hands, wrists and arms for handling, positioning, moving materials, and manipulating things.
- Must be in good general health and free from serious physical, mental health and/or substance abuse problems.
POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. or hours vary with location. Occasional evening and weekend work may be required as job duties demand.
TRAVEL:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
EMPLOYMENT REQUIREMENTS AND REQUIRED EDUCATION:
- Must be at least 21 years of age.
- State and federal background checks, including fingerprints, may be required.
- Bachelor’s degree in Social Work, Behavioral Sciences, Human Services, Public Administration, or related field and three (3) years related experience; or equivalent combination of education and experience.
- Experience in housing services, supportive housing, homelessness services, behavioral health coordination, or related human services systems.
- Demonstrated experience in program management, staff supervision, operational oversight, reporting, and quality assurance activities.
- Experience utilizing reporting databases, HMIS systems, spreadsheets, and outcome tracking tools preferred.
- Responsible work ethic with reliable attendance.
- Proven ability and willingness to be self-directed in problem solving and decision-making and perform basic assignment with little or no direct supervision while also working effectively as a team member.
- Demonstrated intermediate level of computer skills necessary in order to use and create documents and reports, spreadsheets, workshop materials and slide presentations, and to enter data into intricate database programs and proficient use of Microsoft Word, Excel, PowerPoint, Publisher, and Outlook.
- Employees are expected to remain alert, attentive, and fully engaged in their responsibilities during all working hours. Sleeping while on duty is strictly prohibited.
- Strong organizational, analytical, and problem-solving skills.
- Demonstrated ability to coordinate across multidisciplinary service systems and community partnerships.
- Must keep all matters concerning participants in strictest confidence as required by HIPAA privacy and the 42 CFR, Part II confidentiality regulations.
- Must be able to provide own transportation to meet work schedule requirements.
- Must possess a valid driver’s license and insured vehicle.
- Agency recommends annual TB screening and physical as part of employee’s personal wellness plan (Recommendation – Not a requirement of this position)
PREFERRED EDUCATION AND EXPERIENCE:
- Experience with housing stabilization, supportive housing, rapid rehousing, transitional housing, or homelessness response systems.
- Experience with AKHMIS/HMIS, YARDI, Apricot, or other housing and service tracking systems.
- Experience with grant-funded programs and performance-based reporting requirements.
- Knowledge of trauma-informed care, harm reduction, housing first principles, and adaptive stabilization practices.
- Knowledge of Alaska housing systems and challenges impacting rural and urban communities.
BENEFITS:
As a full time, regular employee, you will be eligible to participate in our competitive benefits programs on the first day of the month after your 60th day of employment, including but not limited to:
- Medical, Dental & Vision
- Life & Supplemental Insurance
- 401K/Pension Plan
- Flexible Spending Account/Health & Dependent Care
- Health Savings Account
- Employee Assistance Program
- 20 days (160 hours) of accrued Paid Time Off
- 12 Established paid holidays
- Monthly Wellness Reimbursement
Job Type: Full-time
Pay: From $73,424.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Anchorage, AK 99501: Relocate before starting work (Required)
Work Location: In person
