Top 82 Resolution specialist Jobs in Alaska

Dispute Resolution Specialist I, II, III, Senior
Global Credit Union —Anchorage, AK
- $45,633 - $90,230 a year
- 8 hour shift
- Microsoft Excel
- Writing skills
- Research
- Health savings account
- Paid holidays
Customer Service Sales Specialist I - (Dillingham, AK)
GCI —Dillingham, AK
- Overtime
- Microsoft Outlook
- Basic math
- English
11d
Inventory Specialist/Data Entry - Anchorage
Copper River Seafoods —Anchorage, AK
- From $16 an hour
- Temporary
- Inventory control
- Computer literacy
- English
Quick Apply
Resolution Specialist
Matanuska Valley Federal Credit Union —Wasilla, AK
- $28.77 - $40.62 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- 401(k)
Senior Accreditation Professional
Centerwell —Alaska
- $86,300 - $118,700 a year
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
11d
Claim Specialist - Property Field Inspection
State Farm —Anchorage, AK
- $64,965.62 - $99,000.00 a year
- Overtime
- Mid-level
- Residential
- Analysis skills
- Paid holidays
- Health insurance
Sourcing and Contract Specialist
ConocoPhillips —Anchorage, AK
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Paid parental leave
- Health insurance
5d
Human Resource Specialist - Northern Hospitality Group
Northern Hospitality Group ATS —Anchorage, AK
- Full-time
- Microsoft Excel
- OSHA
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Housing Specialist I
Arctic Slope Native Association LTD —Barrow, AK
- $35.27 - $38.94 an hour
- Full-time
- 5 years
- Mid-level
- Administrative experience
Quick Apply
11d
Prior Authorization Specialist II - Medicaid Prior Authorization
Alaska Native Tribal Health Consortium —Anchorage, AK
- $22.56 - $28.21 an hour
- Full-time
- Computer literacy
- Writing skills
- HIPAA
- Paid parental leave
- AD&D insurance
Quick Apply
10d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Anchorage, AK
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Prior Authorization Specialist I
Alaska Native Tribal Health Consortium —Anchorage, AK
- $21.09 - $25.88 an hour
- Full-time
- Computer literacy
- Writing skills
- HIPAA
- Paid parental leave
- AD&D insurance
Quick Apply
10d
Human Resources Specialist
Hearts and Hands of Care —Anchorage, AK
- Extended hours
- Microsoft Excel
- Management
- Writing skills
- Health savings account
- Health insurance
Quick Apply
IT Client Support Specialist 1/2
State of Alaska —Juneau, AK
- $28.83 - $33.12 an hour
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Paid holidays
7d
Academic Specialist
AmeriCorps —Alaska
- Full-time
- Public speaking
- Children
- Organizational skills
- Health insurance
Program Support Specialist
AmeriCorps —Alaska
- Full-time
- Public speaking
- Experience working with children
- Children
- Health insurance
Housing Services Specialist
Yukon-Kuskokwim Health Corporation —Bethel, AK
- From $23.37 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Loan repayment program
Quality Assurance Case Review Specialist
Cook Inlet Tribal Council Inc —Anchorage, AK
- $27.25 - $32.75 an hour
- Full-time
- HIPAA
- Mid-level
- Office
Quick Apply
13d
Procurement Specialist
Alaska Communications Systems Holdings, Inc. —Anchorage, AK
- $66,517 - $87,523 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Quick Apply
IT Support Specialist
Sunshine Community Health Center —Willow, AK
- Current TB test
- High school diploma or GED
- Mentoring

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Dispute Resolution Specialist I, II, III, Senior

Global Credit Union -
Anchorage, AK

Apply Now

Job Details

Full-time
$45,633 - $90,230 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Paid sick time

Qualifications

Phone communication
Writing skills
Research
High school diploma or GED
Client interaction via phone calls

Full Job Description

Overview:

Reports to: Dispute Resolution Officer

Functions Supervised: None

Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.

Duties and Responsibilities:

Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
Develop a working knowledge of card and ACH dispute processes and systems.
Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures.
Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
Evaluate cases for and provide provisional credit within established limits, as applicable.
Research and provide evidence to members to validate unrecognized transactions.
Conduct merchant conference calls to resolve product and service problems.
Effectively communicate with members to validate information, research cases, and obtain documentation.
Respond to inbound and place outbound calls for case creation and member follow-up.
Report disputed transactions for possible fraudulent activity and/or trends.
Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review.
Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely.
Assist with completing daily reports and MRMS requests.
Perform other duties as assigned.

Qualifications:

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Must be articulate and possess the ability to communicate with patience and empathy via telephone. Must have detail-oriented writing skills and a strong ability to follow through on assigned tasks. Should be proficient with personal computers, web-based applications, Microsoft Word and Excel, and have strong interpersonal skills, as well as a demonstrated ability to exercise discretionary judgment. One year of previous experience in a similar position or in financial operations is preferred.

Tenure: Dispute Resolution Specialist II (Category 13) requires one year tenure in the Dispute Resolution Specialist I (Category 14) position with performance that meets or exceeds expectations. Dispute Resolution Specialist III (Category 12) requires one year tenure in the Dispute Resolution Specialist II (Category 13) position with performance that meets or exceeds expectations. Senior Dispute Resolution Specialist (Category 11) requires one year tenure in the Dispute Resolution Specialist III (Category 12) position with performance that meet or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Compensation:

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 11

: $57,484 - $90,230 annually

Salary Pay Range: 12

: $53,226 - $81,405 annually

Salary Pay Range: 13

: $49,284 - $73,391 annually

Salary Pay Range: 14

: $45,633 - $66,624 annually Benefits:

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

Apply Now

Refine Your Search

resolution specialist jobs in alaska

Dispute Resolution Specialist I, II, III, Senior

Customer Service Sales Specialist I - (Dillingham, AK)

Inventory Specialist/Data Entry - Anchorage

Resolution Specialist

Senior Accreditation Professional

Claim Specialist - Property Field Inspection

Sourcing and Contract Specialist

Human Resource Specialist - Northern Hospitality Group

Housing Specialist I

Prior Authorization Specialist II - Medicaid Prior Authorization

Seasonal, Operations Technical Specialist (Part Time)

Prior Authorization Specialist I

Human Resources Specialist

IT Client Support Specialist 1/2

Academic Specialist

Program Support Specialist

Housing Services Specialist

Quality Assurance Case Review Specialist

Procurement Specialist

IT Support Specialist

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