Top 19 Service desk manager Jobs in Alaska

IM Service Support Manager
Global Credit Union —Anchorage, AK
- $109,361 - $191,554 a year
- 8 hour shift
- 5 years
- Supervising experience
- Bachelor's degree
- Health savings account
- Paid holidays
Service Desk Specialist II
State of Alaska —Anchorage, AK
- $36.36 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
3d
System Support Technician (Remote environment)
bp —Anchorage, AK
- Full-time
- Computer science
- Microsoft Excel
- 6 years
Senior Help Desk Technician
UIC Alaska —Anchorage, AK
- $34.84 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Education Technologist
Special Education Service Agency —Anchorage, AK
- $56,694 - $87,027 a year
- Full-time
- Background check
- Google Workspace
- Experience working with individuals with disabilities
- Paid training
- Health insurance
Quick Apply
Area Manager
Diamond Parking —Anchorage, AK
- $50,000 - $75,000 a year
- Weekends as needed
- Clean driving record
- Computer literacy
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
IT Client Support Specialist 1/2
State of Alaska —Anchorage, AK
- $27.46 - $31.54 an hour
- Full-time
- Office
- Driver's License
- Fingerprint clearance
- AD&D insurance
- Paid holidays
12d
IT System & Network Administrator
Ilisagvik College —Barrow, AK
- From $78,419.25 a year
- Full-time
- Background check
- Google Workspace
- Azure
- AD&D insurance
- Paid holidays
Quick Apply
Senior Service Engineer IS - End User Compute, Hybrid
Providence —Alaska
- Full-time
- Hybrid work
- Computer Science
- System design
- Office
- Paid parental leave
- Paid holidays
Information System Security Manager
Bering Straits Native Corporation —Anchorage, AK
- Remote
- Background check
- 7 years
- Pass drug screening
Quick Apply
Senior Help Desk Technician
Bowhead —Anchorage, AK
- $34.84 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Functional Analyst
Bering Straits Native Corporation —Anchorage, AK
- Remote
- Background check
- Pass drug screening
- Office
Quick Apply
IT Support Specialist I
VITUS —Anchorage, AK
- Weekends as needed
- Background check
- Microsoft Outlook
- Office
Quick Apply
2d
Database Sustainment Specialist (DSS) - Ft Wainwright
Na Ali'i Consulting & Sales, LLC. —Fort Wainwright, AK
- $56,580 - $85,100 a year
- Full-time
- Microsoft Word
- 5 years
- Mid-level
Quick Apply
6d
Biometrician 1/2/3
State of Alaska —Juneau, AK
- $5,317.50 - $6,550.50 a month
- Full-time
- Writing skills
- Mid-level
- Office
- AD&D insurance
- Paid holidays

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Service Desk Specialist II
State of Alaska —Anchorage, AK
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3d
Office Specialist II
Alaska Pacific University —Anchorage, AK
Answers and directs telephone calls and emails to appropriate parties; greets and provides information to students, faculty, and other visitors; represents…

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service desk manager jobs near alaska

IM Service Support Manager

Global Credit Union -
Anchorage, AK

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Job Details

Full-time
$109,361 - $191,554 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) 5% Match
Employee assistance program
Vision insurance
401(k) matching
Paid sick time

Qualifications

Managing technical support teams
Stakeholder engagement
Managing teams in a customer support role
Team leadership
Coaching
Metrics Reporting
Frontline customer support management
Team development
Supervising experience
Mentoring
Agile
Stakeholder relationship building
Cloud services
Cross-functional communication
IT department experience
Stakeholder management

Full Job Description

Overview:

Primary Functions: Direct and mature the credit union’s enterprise service delivery function, ensuring exceptional end user experience, operational stability, and high quality support across all technology services. Oversee Service Desk, Problem Management, and Transition & Change teams to ensure timely triage, resolution, and continuous improvement of technology incidents and problems in a hybrid cloud environment. Partner closely with Agile delivery teams to ensure operational readiness, smooth transitions, and alignment between product development and production support.

Duties and Responsibilities:

Champion end user experience by ensuring service quality, responsiveness, and satisfaction across all technology support channels, including reporting on service performance and user experience trends.
Ensure credit union and departmental policies, standards, and regulatory requirements are consistently followed.
Develop, maintain, and continuously improve Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) aligned to business expectations.
Direct Problem Management practices to identify root causes, eliminate recurring issues, and drive long term service stability.
Direct Transition & Change Management processes to ensure safe, predictable, and well communicated changes across hybrid cloud environments.
Represent IM Operations within Enterprise Architecture and Agile Product Development programs, ensuring these teams understand and apply the transition framework and that all project transitions incorporate required operational readiness activities.
Own the Major Incident Response Program and assure leadership during major incident responses, ensuring structured coordination, communication, escalation, and timely restoration of services, including post incident reviews and continuous program improvement.
Foster a high performance culture through coaching, mentoring, and development of Service Desk and Service Delivery staff.
Perform other duties as assigned.

Qualifications:

Education: Bachelor's degree in Computer Information Systems, Information Technology, or related field.

Creditable Experience in Lieu of Education: Equivalent Combination of experience, management background, and relevant technology or ITIL certifications.

Experience/Skills: (Modern, industry-aligned expectations) Five to seven years of experience in IT service delivery, technical support, or related operational roles. Three or more years in a leadership or supervisory capacity within an IT support or service delivery environment. Experience managing or contributing to Service Desk, Problem Management, Change/Transition Management, or Major Incident Response functions. Familiarity with ITSM frameworks such as ITIL (ITIL 4 preferred). Experience working within or alongside Agile delivery teams, with an understanding of how service delivery functions integrate into Agile product lifecycles. Ability to interpret service delivery metrics and use them to drive improvements in user experience and service quality. Strong communication, collaboration, and stakeholder management skills, with the ability to work effectively across technical and non technical teams. General understanding of hybrid cloud environments and modern enterprise support models. Demonstrated ability to lead teams, coach staff, and foster a high performance culture. On call availability required.

Tenure: Not applicable

Compensation:

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 05

: $109,361 - $191,554 annually Benefits:

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

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service desk manager jobs in alaska

IM Service Support Manager

Service Desk Specialist II

System Support Technician (Remote environment)

Senior Help Desk Technician

Education Technologist

Area Manager

IT Client Support Specialist 1/2

IT System & Network Administrator

Senior Service Engineer IS - End User Compute, Hybrid

Information System Security Manager

Senior Help Desk Technician

Functional Analyst

IT Support Specialist I

Database Sustainment Specialist (DSS) - Ft Wainwright

Biometrician 1/2/3

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