Top 14 Service desk specialist ii Jobs in Alaska

Service Desk Specialist II
State of Alaska —Anchorage, AK
- $36.36 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
1d
Office Specialist II
Alaska Pacific University —Anchorage, AK
- Full-time
- 5 years
- Computer literacy
- Mid-level
Administrative Support Specialist, Recovery & Reentry
Cook Inlet Tribal Council Inc —Anchorage, AK
- $21.50 - $29.00 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Office
Quick Apply
8d
Medical Claims Specialist II - DOE - $1,000.00 Sig-on Bonus(Non-remote)
Alaska Native Tribal Health Consortium —Anchorage, AK
- Full-time
- Writing skills
- HIPAA
- Research
- Paid parental leave
- AD&D insurance
Quick Apply
Peer Support Specialist III
Catholic Social Services —Anchorage, AK
- $27 an hour
- Full-time
- Psychiatry
- Addiction Medicine
- Adults
Quick Apply
IT Support Specialist I
VITUS —Anchorage, AK
- Weekends as needed
- Background check
- Microsoft Outlook
- Office
Quick Apply
10h
Peer Support Specialist I
Catholic Social Services —Anchorage, AK
- $21 an hour
- Full-time
- Psychiatry
- Addiction Medicine
- Adults
Quick Apply
Reading Advocate
Cook Inlet Tribal Council Inc —Anchorage, AK
- $24.25 - $32.75 an hour
- Full-time
- Classroom
- Word processing
- Computer literacy
Quick Apply
Relief Administrative Assistant I / II
Maniilaq Association —Buckland, AK
- Part-time
- Computer literacy
- Administrative experience
- High school diploma or GED
Eligibility Manager, Financial Assistance
Cook Inlet Tribal Council Inc —Anchorage, AK
- $84,600 - $104,400 a year
- Full-time
- Customer service
- Office
- Master's degree
Quick Apply
Patient Care Coordinator I or II
SouthEast Alaska Regional Health Consortium —Sitka, AK
- $26.06 - $36.08 an hour
- Full-time
- Writing skills
- BLS Certification
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
Accounting Technician
Tlingit-Haida Regional Housing Authority —Juneau, AK
- $23.30 - $30.09 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
Primary Care Coordinator l or ll
SouthEast Alaska Regional Health Consortium —Sitka, AK
- $26.06 - $36.08 an hour
- Full-time
- Writing skills
- BLS Certification
- Primary Care
- Paid parental leave
- Disability insurance
Quick Apply
7d

Related jobs to explore

Based on your search for service desk specialist ii

Administrative Support Specialist, Recovery & Reentry
Cook Inlet Tribal Council Inc —Anchorage, AK
This position assists with ordering office supplies and equipment, answering phones, and performing data entry by entering, updating, and maintaining data in a…
$21.50 - $29.00 an hour
Quick Apply
8d
Service Desk Specialist II
State of Alaska —Anchorage, AK
Requires a valid driver’s license. Primary contact with internal ARRC employees and contractors using computer, scanner, smart devices, camera, fax, copier,…
$36.36 an hour
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist II
WESTINGHOUSE OUTDOOR POWER EQUIPMENT —Columbus, OH
The ideal candidate has proven experience mentoring, coaching, or providing technical leadership to IT support teams and is comfortable serving as a go-to…
Quick Apply
Dealer Services Specialist II
Cox Automotive —Grove City, OH
The right candidate could also have a different combination of education and experience, such as a degree or certification or 5 years of experience in a related…
$20.10 - $30.10 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for service desk specialist ii in alaska

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk specialist ii jobs near alaska

Senior Support Specialist jobs in Anchorage, AK

Support Specialist jobs in Anchorage, AK

Service Desk Specialist jobs in Anchorage, AK

Administrative Assistant jobs in Anchorage, AK

IT Support Specialist jobs in Anchorage, AK

Accounting Technician jobs in Juneau, AK

Finance Manager jobs in Anchorage, AK

Chat Support jobs in Tennessee

Senior Support Specialist jobs in Los Angeles County, CA

Senior Support Specialist jobs in Westminster, CA

Senior Living jobs in Alpharetta, GA

Senior Support Specialist jobs in San Bernardino, CA

Jobs For Senior Citizens jobs in Kentucky

Senior Support Specialist jobs in Cuyahoga Falls, OH

Senior Community Care Of Kentucky Pace jobs in Louisville, KY

Patient Care Coordinator jobs in Virginia

Program Coordinator jobs in Dallas, TX

Patient Care Coordinator jobs in Salem, OR

Patient Care Coordinator jobs in Maryland

Emergency Patient Care Tech Prn jobs in Nashville, TN

Service Desk Specialist II

State of Alaska -
Anchorage, AK

Apply Now

Job Details

Full-time
$36.36 an hour
1 day ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Pension plan

Qualifications

Desktop computer repair
Mobile device support
Operating systems
Enterprise software
In-person customer service
Microsoft Exchange
Training material drafting
Printer (troubleshooting support)
User training (technical support)
Company vehicle operation
Driver's License
Internal employee customer service
Email configuration (technical support)
Computer hardware
Task prioritization
Desktop (troubleshooting support)
Computer management
Network protocols
Remote access software
Desktop applications
Desktop administration
Hardware diagnostics
Peripheral hardware support
IT department experience
Ticketing system technical support
Mobile devices

Full Job Description

PURPOSE OF POSITION:

This position provides end user support and maintenance within the organization's computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, desktop software and equipment (including but not limited to PC, printers and scanners and other systems) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Duties and Responsibilities:

Provides a high level of customer service for computer and computer systems and technical support to users throughout the Corporation.

Takes ownership and responsibility of queries, issues and problems and follows them through to resolution or handoff to Tier 2 or 3 support. Monitors the ticketing and work management system to ensure high levels of customer support and swift response times.

Responsible for monitoring, operating, managing, troubleshooting and restoring service to any ARRC User Computing Devices (UCD), phone, tablet, printer, peripheral device or other computing devices. Ensures operation of equipment by completing preventive maintenance requirements, diagnostics, and tests and through utilization of management software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems. Troubleshoot network connectivity and interfaces. When the restoration is beyond the scope of the technician, the technician will escalate the issue/problem to proper personnel or contractor.

Monitors the extended ARRC computing network for problems, identifying potential security or performance concerns and immediately escalating or addressing.

Manages the Device and Account Lifecycle processes, including device provisioning and user account administration, i.e., account creation, management, termination and password resets on all ARRC applications and systems.

Provides project management to computer or peripheral related projects, including, but not limited to, planning and execution. Plans and carries out the successive steps involved in projects as assigned.

Contributes to team effort by accomplishing related duties as needed including being back-up for the Mail Run. Is required to drive company vehicles, i.e., pickup, suburban.

Factor 1 - Knowledge Required

In depth technical knowledge of configuration and troubleshooting of PC’s, desktop hardware, phones, tablets, peripherals and printers. Extensive ability to troubleshoot and configure a wide array of software applications. Working knowledge of AD, Exchange and remote control tools. Working knowledge of current protocols, operating systems and standards. Knowledge and understanding of Customer Service best practice and excellent interpersonal skills required. Knowledge of Information Technology Infrastructure Library (ITIL) methodology and practical experience with enterprise help desk services software. Has experience supporting a Microsoft Active Directory and IT environment, including Microsoft Operating systems, Exchange and deployment. Knowledge and skill level to act as a primary contact with corporate employees as the Service Desk interface for application and hardware troubleshooting. Understanding of application software is required to help implement customer training and Service Desk problem determination. Ability to develop training materials for other technical personnel and end users is required. Good communication skills, written and verbal are required. Must be able to operate in a team environment with both technical and non-technical team members and be able to operate with minimal supervision. Must understand the mission of the Corporation and department goals. Valid drivers’ license required.

Factor 2 - Supervisory Control

Incumbent works under the general supervision of the Manager, Helpdesk & Desktop Engineering who defines objectives. Assignments are received by email, voice mail or verbally and involve installation and relocation of personal computer and equipment, project upgrades, new systems, and other projects. Instructions vary in nature from specific and detailed to very broad in nature such as installation of a computer. Must be able to work independently using own judgment in planning the work schedule, prioritizing work assignments, and setting deadlines in accordance with established instructions, policies and procedures. Where no established guidelines or procedures exist, incumbent develops and uses methods based on experience and past practices. Completed projects are checked in terms of meeting deadlines, adherence to procedures, and through responses from computer users.

Factor 3 - Guidelines

Established guidelines such as policies, procedures, project schedules and vendor manuals are available. Some are detailed; others have gaps that require critical thinking skills, extensive research, and previous experience/training in determining the best approach to use in resolving complex problems. Supervisor is available for assistance and guidance on any unusual situations. Service Desk Specialist II technicians also provide assistance and guidance for other technicians.

Factor 4 - Complexity

Work involves installing and troubleshooting complex data communications equipment and providing assistance in installation of computers and peripheral equipment. Incumbent is the technical authority for integrating equipment within the communications network or host site configuration. Responsible for solving problems to the best of their ability and seeking external assistance when needed. Develops user guides and documentation. Monitors performance of systems ensuring customer’s needs are met and appropriate user support levels are maintained. Recommends placement of equipment based upon operational goals, corporate needs, and customers’ preferences. Works under pressure and with constantly changing deadlines. Travels to local and remote areas to assess and install computer and network related equipment and software. Purchases and tracks technology related hardware and software.

Factor 5 - Scope and Effect

Responsible for critical systems and minimizing downtime.

Factor 6 - Personal Contacts

Primary contact with internal ARRC employees and contractors using computer, scanner, smart devices, camera, fax, copier, telephone, printer, or other network-related equipment. Outside contacts are with vendors of software and hardware for research and/or troubleshooting resolution as required.

Factor 7 - Purpose of Contact

Contacts are made to coordinate activities on equipment installation, troubleshooting problems, responding to questions from hardware and software users, and related user issues. Vendor contacts are for research, installation procedures, and problem determination on implementation. Contact with Technology staff is to discuss changes, develop procedures, or initiate problem recovery action. Contacts are made when planning and carrying out successive steps involved in projects

Factor 8 - Physical Demands

Work is sedentary. Relocation and installation of equipment may require lifting up to 50 lbs.

Factor 9 - Work Environment

Work is performed in an office setting coupled with visits to the computer room and user department areas to install equipment and cables. Travel to other Railbelt sites and shop offices to install computer and network related equipment, provide training and computer familiarization, or troubleshoot problems. Work inside of industrial areas will require the incumbent to wear PPE gear (available at the warehouse) as required.

Minimum Qualifications

Must have three (3) years of experience as a computer technician, with experience supporting a Microsoft Active Directory environment. Experience supporting enterprise IT environments including Microsoft Operating systems, Exchange, and/or Image Deployment. Must possess the ability to understand complex data systems. Requires a valid driver’s license. Relocation and installation of equipment may require lifting up to 50 lbs.

Additional Required Information

Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and/or RESUME. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.

Contact Information

Alaska Railroad Human Resources Department

E-Mail: [email protected]

Phone: 907-265-2438

Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to [email protected].

For applicant password assistance please visit:https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Alaska Railroad Corporation Benefits
The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.

Retirement Plans
ARRC Pension Plan – Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.

Tier 2 Description (Employees hired after July 1, 2015)
Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.

Early retirement, survivor and disability benefits are available for vested participants.

401(k) Tax Deferred Savings Plan – Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.

457 Deferred Compensation Plan – Participation is optional for non-represented employees.

Insurance and Flexible Spending Plans
All plans are optional except the RR Dental Plan for bargaining unit employees.

Health Insurance Plan
A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee’s spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.

The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.

The Railroad also offers two dental plans.
The Railroad National Dental for represented employees.
The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.

Paid Leave & Holidays

Vacation Leave –accrual per bi-weekly pay period:

Represented Employees
0-3 Years of Service = 4 Hours
>3-15 Years of Service = 6 Hours
>15 Years of Service = 8 Hours

Non-Represented Employees
0-3 Years of Service = 6 Hours
>3-15 Years of Service = 8 Hours
>15 Years of Service = 10 Hours

Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.

11 Paid holidays

For additional information regarding these benefits, please go to www.alaskarailroad.com

Apply Now

Refine Your Search

service desk specialist ii jobs in alaska

Service Desk Specialist II

Office Specialist II

Administrative Support Specialist, Recovery & Reentry

Medical Claims Specialist II - DOE - $1,000.00 Sig-on Bonus(Non-remote)

Peer Support Specialist III

IT Support Specialist I

Peer Support Specialist I

Reading Advocate

Relief Administrative Assistant I / II

Eligibility Manager, Financial Assistance

Patient Care Coordinator I or II

Accounting Technician

Primary Care Coordinator l or ll

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for service desk specialist ii in alaska

Explore jobs in more locations

Minimum Qualifications

Additional Required Information

Contact Information

Job Seeker Tools

Employer Tools

Browse

Stay Connected