Top 21 It support Jobs in Albany, Ga

Client Support Specialist
Systems & Methods, Inc (SMI) —Georgia
- Full-time
- Computer literacy
- English
- GAAP
- Paid training
- Paid holidays
IT Analyst
LINDER INDUSTRIAL MACHINERY COMPANY —Leesburg, GA
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
5d
IT Specialist - Albany, GA - Active Secret Clearance is Required!
D&Z Federal Division —Albany, GA
- $18.29 - $26.13 an hour
- Urgently hiring
- Mid-level
Quick Apply
IT Support Professional
Invision Technologies —Albany, GA
- $35,000 - $60,000 a year
- Full-time
- Azure
- High school diploma or GED
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
IT Support Tech IV
Battelle —Albany, GA
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Wellness program
- Health insurance
IT Specialist JR
Avening Management and Technical Services —Albany, GA
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
Computer Operator
CompTech Computer Technologies —Albany, GA
- $50,000 a year
- Mid-level
- Travel
- In-person
- 401(k)
Quick Apply
6d
Network Engineer
Invision Technologies —Albany, GA
- $35,000 - $60,000 a year
- Full-time
- Azure
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Software Support Technician - MSP Tools & Integrations
Gozynta —United States
- $60,000 - $75,000 a year
- Full-time
- Remote
- Background check
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply

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Client Support Specialist

Systems & Methods, Inc (SMI) -
Georgia

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Job Details

Full-time

Benefits

Paid training
Paid holidays
401(k)
Paid time off
Opportunities for advancement

Qualifications

Accounting systems
Computer operation
Email customer support
Requirements specification
Bug Tracking (Quality assurance practices)
Requirements design
Computer literacy
Bank transfers
English
User training (technical support)
Data summary reports
Functional testing
Managing clients in a customer support role
Payment Processing Systems
Internal employee customer service
GAAP
System validation
Customer engagement
Financial data management
Requirements management
Accounting standards
Productivity software
Technical support via email
Ad-hoc reporting
Entry level
Ticketing system technical support

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Job Summary: Under limited supervision, provide support to Internal Data System and SMILE Financial Management System customers by answering questions and solving problems; serves as a resource to State users; tracks problems through resolution.

Key Functions/ Basic Duties:

Answers customer calls and emails in an appropriate and timely manner and document accordingly in tracking system.
Assists users by resolving routine issues and requests, referring to Developers or Project Manager if needed or as appropriate.
Verifies problem resolution with customers to ensure customer satisfaction.
Works with customers and team members to define and refine system requirements and document accordingly in tracking system.
Performs testing of all upgrades or changes to the systems, providing pertinent information to developers and/or supervisor and document accordingly in tracking system.
Run standard monthly reports as assigned and format as directed.
Perform verification of standard reports as well as ad hoc report requests.
Serve as backup for ACH (Automated Clearing House) Manager on daily electronic payments responsibilities.

Additional Duties:

May be responsible for planning and conducting training to system users as needed.
May be responsible for maintaining the online system manual.
May be responsible for verifying and transmitting statewide reporting to external partners.
May be responsible for answering after hours support calls and supporting customers by answering questions and solving problems.
Participates in regular and impromptu meetings with team members and/or clients.
Participates in educational programs and meetings as available for continuing professional education.

Education and/ or Experience:

Prefer subject-matter expertise and experience with accounting systems as well as with government accounting policies, practices, and procedures and familiarity with GAAP (Generally Accepted Accounting Principles). Client Support Specialist should be able to apply this knowledge when analyzing data from different queries/reports and/or comparing data from different queries/reports to ensure successful outcomes, resolution to issues, or appropriate testing results.

Language Skills: English

Computer Skills: Microsoft Office Suite

Perks:

Paid Training
Contribute to your financial security with Retirement Savings plan investments (401K)
Enjoy paid time off and paid holidays
Health Club Reimbursements
Career Growth Opportunities
Coworkers Who Feel Like Family

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.

#WeHireVets-Spouse #WelcomeVets

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Refine Your Search

it support jobs in albany, ga

Client Support Specialist

IT Analyst

IT Specialist - Albany, GA - Active Secret Clearance is Required!

IT Support Professional

IT Support Tech IV

IT Specialist JR

Computer Operator

Network Engineer

Software Support Technician - MSP Tools & Integrations

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