Top 503 & communication system technicians Jobs in Albany, Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Driscoll Foods —West Coxsackie, NY
- From $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk Technician
KMRG, LLC —Albany, NY
- $85,000 - $95,000 a year
- Overtime
- Microsoft Excel
- Up to 50% travel
- Mid-level
10d
Support Desk Technician
Complete Network Support —Albany, NY
- $46,000 - $55,000 a year
- Overtime
- Computer science
- Computer Science
- Customer service
- Cell phone reimbursement
- Opportunities for advancement
Quick Apply
Electrophysiology Technician- CVT
Ellis Medicine —Schenectady, NY
- $31.50 - $47.26 an hour
- Weekends as needed
- Anatomy knowledge
- Hospital
- English
- Wellness program
- Paid holidays
Quick Apply
Electrical Journeyman
InCharge Energy —Albany, NY
- $41 - $48 an hour
- Full-time
- ASE Certification
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
1d
ADAS Mobile Technician
Adas Safe —Albany, NY
- $70,000 - $100,000 a year
- Full-time
- ASE Certification
- Background check
- Clean driving record
- Health insurance
- Paid time off
Quick Apply
Specialty Pharmacy Technician - Albany, NY
Shields Health Solutions —Albany, NY
- $22 - $24 an hour
- 8 hour shift
- Microsoft Outlook
- Mid-level
- Analysis skills
- Paid holidays
- Paid time off
Quick Apply
Experienced Fire Alarm & Suppression System Technician
Sanders Fire & Safety —Mechanicville, NY
- $25 - $40 an hour
- Temporary
- Background check
- Clean driving record
- Customer service
- Fuel card
- Health insurance
Quick Apply
2d
Automotive Technician - Mobile
Orchard Ford of East Greenbush —East Greenbush, NY
- $30 - $35 an hour
- Full-time
- Customer service
- Mid-level
- Electrical experience
- Health savings account
- Health insurance
Quick Apply
Licensed Fire Alarm Installation Technician
Wachter, Inc. —Albany, NY
- $30 - $50 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Travel reimbursement
- AD&D insurance
Quick Apply
Retail Field, Smart Lock Access & Netowrk Technicians
Mobile Technologies Inc. —Schenectady, NY
- $20 - $26 an hour
- Part-time
- 18 years or older
- Mid-level
- Driver's License
Quick Apply
Pharmacy Liaison - Pharmacy Technician - Latham, NY
Shields Health Solutions —Albany, NY
- $62,353.20 - $64,000.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
Quick Apply
Retail Field Network Technician
Mobile Technologies Inc. —Town of Bethlehem, NY
- $23 - $25 an hour
- Part-time
- 18 years or older
- Maintenance
- Mid-level
Quick Apply
IAG L2 NDT Technician
Integrity Assessment Group —Albany, NY
- From $35 an hour
- Overtime
- Customer service
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
10d
Retail Field Network Technician
Mobile Technologies Inc. —Troy, NY
- $23 - $25 an hour
- Part-time
- 18 years or older
- Maintenance
- Mid-level
Quick Apply
Operations Technician
Air Liquide —Malta, NY
- $21 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Military
- AD&D insurance
- Paid holidays
Quick Apply
1d
Maintenance Supervisor
MRM RESIDENTIAL MCC GROUP —Clifton Park, NY
- $33 - $36 an hour
- Weekends as needed
- Basic math
- Mid-level
- Office
- On-the-job training
Quick Apply
Outside Sales Representative – Saratoga/ Albany, NY
Premier Pump & Supply, Inc. —Albany, NY
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Fuel card
- Paid holidays
Quick Apply
Maintenance Technician
Albany Management, Inc. —Clifton Park, NY
- $19.50 - $26.00 an hour
- Full-time
- Carpentry
- Background check
- Maintenance
- Mileage reimbursement
- Health savings account
Quick Apply

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& communication system technicians jobs near albany, ny

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

& communication system technicians jobs in albany, ny

IT Support Engineer

Help Desk Technician

Help Desk Technician

Support Desk Technician

Electrophysiology Technician- CVT

Electrical Journeyman

ADAS Mobile Technician

Specialty Pharmacy Technician - Albany, NY

Experienced Fire Alarm & Suppression System Technician

Automotive Technician - Mobile

Licensed Fire Alarm Installation Technician

Retail Field, Smart Lock Access & Netowrk Technicians

Pharmacy Liaison - Pharmacy Technician - Latham, NY

Retail Field Network Technician

IAG L2 NDT Technician

Retail Field Network Technician

Operations Technician

Maintenance Supervisor

Outside Sales Representative – Saratoga/ Albany, NY

Maintenance Technician

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