Top 717 Associate engineer, software Jobs in Albany, Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Server Technician
Compucom Staffing —Latham, NY
- $30 - $40 an hour
- Contract
- Hybrid work
- 5 years
- US work authorization
- Fair chance
- Paid parental leave
- Health savings account
Quick Apply
11d
Help Desk/Desktop Support Analyst
Robert Half —Albany, NY
- $20 - $24 an hour
- Contract
- Windows
- US work authorization
- 1 year
- Disability insurance
- Dental insurance
Quick Apply
14d
Principal AI Software Engineer
GE Vernova —Niskayuna, NY
- $145,400 - $242,500 a year
- Full-time
- Azure
- Computer Science
- Pass drug screening
- Paid parental leave
- Paid holidays
Information Technology Specialist I - Construction Design a Plus
The LiRo Group —Albany, NY
- $60,000 - $72,000 a year
- Full-time
- Research
- Mid-level
- Office
- Employee stock purchase plan
- Referral program
Associate Software Engineer
Jahnel Group —Schenectady, NY
- $60,000 - $70,000 a year
- Azure
- HIPAA
- Research
- Profit sharing
- Health insurance
Desktop/Workstation Design Engineer
Contact Government Services, LLC —Albany, NY
- $116,480 - $158,080 a year
- Full-time
- Hybrid work
- Writing skills
- System design
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Staff Software Development Engineer
CVS Health —Albany, NY
- $118,450 - $284,280 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Dental insurance
10d
Asset & Wealth Management-Full Stack Software Engineer -Associate-Albany
Goldman Sachs —Albany, NY
- $95,000 - $145,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
System Engineer IT
Rivers Casino & Resort Schenectady —Schenectady, NY
- $95,000 - $115,000 a year
- Mid-level
- Mentoring
Quick Apply
Software Engineer
Broadview Federal Credit Union —Albany, NY
- $77,414 - $98,703 a year
- Full-time
- Mid-level
- 3 years
- Java
Staff Software Engineer
Intuit —Albany, NY
- $188,500 - $274,000 a year
- 7 years
- Azure
- System design
4h
Cloud Engineer (AWS)
Contact Government Services, LLC —Albany, NY
- $99,008 - $134,368 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Software Developer
Intone Networks —Albany, NY
- Contract
- Mid-level
- In-person
Network Engineer
Fustis LLC —Albany, NY
- $60 - $64 a year
- Full-time
- Computer science
- Computer Science
- System design
Quick Apply
Robotics Software Engineer
GE Vernova —Niskayuna, NY
- $89,300 - $148,700 a year
- Full-time
- Computer Science
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Information Technology Specialist 2 (Programing)
State of New York - Teachers' Retirement System —Albany, NY
- $78,669 - $115,477 a year
- Full-time
- Background check
- Computer science
- Computer Science
5d
Associate Product Engineer
Infinite Electronics International, Inc. —Albany, NY
- $70,000 - $75,000 a year
- Extended hours
- Computer Science
- Military encouraged
- Electrical Engineering
Computer Systems Analyst/Programmer - SUNY Schenectady County Community College
SUNY Schenectady County Community College —Schenectady, NY
- $71,646 a year
- Full-time
- Background check
- Oracle
- Computer Science
7d
Senior Software Engineer (In Office)
Rational Enterprise —Albany, NY
- From $90,000 a year
- Full-time
- Azure
- 6 years
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
13d

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associate engineer, software jobs near albany, ny

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

associate engineer, software jobs in albany, ny

IT Support Engineer

IT Server Technician

Help Desk/Desktop Support Analyst

Principal AI Software Engineer

Information Technology Specialist I - Construction Design a Plus

Associate Software Engineer

Desktop/Workstation Design Engineer

Staff Software Development Engineer

Asset & Wealth Management-Full Stack Software Engineer -Associate-Albany

System Engineer IT

Software Engineer

Staff Software Engineer

Cloud Engineer (AWS)

Software Developer

Network Engineer

Robotics Software Engineer

Information Technology Specialist 2 (Programing)

Associate Product Engineer

Computer Systems Analyst/Programmer - SUNY Schenectady County Community College

Senior Software Engineer (In Office)

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