Top 30 Customer care coordinator Jobs in Albany, Ny

Scheduling Coordinator
BHI, LLC —Albany, NY
- $26 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
1d
Patient Care Coordinator
Buenau's Opticians —Delmar, NY
- $20 - $25 an hour
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Scheduling and Patient Services Lead - Pediatrics
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Unit Coordinator : Neuro Progressive Care- D5E 36 hrs/ week Night Shift
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Part-time
- HIPAA
- Neurology
- Entry level
Scheduling and Patient Services Lead
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Unit Coordinator: Peds ED - 36hrs/week, DAYS
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Part-time
- HIPAA
- Mid-level
- High school diploma or GED
Patient Care Coordinator
Pediatric Dental Group of New York —Schenectady, NY
- $20 - $24 an hour
- Full-time
- Dental office
- Computer literacy
- Experience working with children
- Health insurance
- 401(k)
Quick Apply
6d
Referral Coordinator-HYBRID/REMOTE Rensselaer
St. Peter's Health Partners —Rensselaer, NY
- $19.20 - $25.85 an hour
- Full-time
- Remote
- 5 years
- Medical office experience
- HIPAA
2h
Unit Coordinator: Preop - Full Time, Evenings, No weekends
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Full-time
- Surgery
- Computer literacy
- HIPAA
1d
Patient Access Coordinator (Req 101102)
Whitney M Young Jr Health Center —Albany, NY
- $23.50 - $24.50 an hour
- Bilingual
- Medical office experience
- Public speaking
- Commuter assistance
- Health insurance
Quick Apply
Unit Coordinator: Emergency Department Short Stay -32hrs/week, Nights
Albany Medical Center —Albany, NY
- $43,599 - $56,679 a year
- Part-time
- HIPAA
- Mid-level
- High school diploma or GED
Integrated Behavioral Health Support Specialist
Community Care Physicians —Latham, NY
- $18 - $24 an hour
- 8 hour shift
- Computer literacy
- HIPAA
- Microsoft Office
- Paid holidays
- Health insurance
Patient Coordinator
Albany Braces —Albany, NY
- $20 - $24 an hour
- Full-time
- Dental office
- Organizational skills
- In-person
- Health savings account
- Paid holidays
6d
Scheduling Coordinator II- Clifton Park
Ellis Medicine —Clifton Park, NY
- $17.46 - $25.32 an hour
- Full-time
- Ability to walk for extended periods
- English
- Mid-level
Quick Apply
6d
Scheduling Coordinator II
Ellis Medicine —Schenectady, NY
- $17.46 - $25.32 an hour
- Full-time
- Mid-level
- 3 years
- Associate's degree
- Wellness program
- Paid holidays
Quick Apply
Medical Office Assistant
Allied Digestive Health —Albany, NY
- $19 - $25 an hour
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
- Commuter assistance
- Health insurance
Quick Apply
Patient Coordinator (Full Time)
Schweiger —Clifton Park, NY
- $16 - $20 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- Health savings account
- Disability insurance
Quick Apply
6h
Patient Care Coordinator (NY, Ballston Spa)
Northland Hearing Centers, Inc. —Ballston Spa, NY
- $17.03 - $20.44 an hour
- Monday to Friday
- Computer literacy
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Senior Customer Service Representative
Momentive Performance Materials —Schenectady, NY
- $56,300 - $82,610 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
13h
Registration Coordinator
Public Partnerships LLC —Latham, NY
- $20 - $22 an hour
- Full-time
- Experience working with individuals with disabilities
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
2d

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Scheduling Coordinator

BHI, LLC
Albany, NY

Quick Apply

Job Details

Full-time
$26 - $30 an hour
1 day ago

Qualifications

Microsoft Excel
HIPAA compliance
Microsoft Outlook
Word embeddings
HIPAA
High school diploma or GED
Clinical confidentiality policies

Full Job Description

Position Summary

The Scheduling Coordinator is responsible for managing daily patient appointment scheduling and administrative operations. This role serves as a primary point of contact for patients, clinical staff, referral sources, and corporate personnel to ensure efficient scheduling, excellent customer service, and coordinated patient care. The ideal candidate is highly organized, detail-oriented, and able to thrive in a fast-paced healthcare environment.

Work Location

The Scheduling Coordinator works in the designated office 5 days/week, independently, requiring onsite attendance due to state requirements.

Key Responsibilities
Scheduling & Patient Coordination

Schedule and coordinate patient appointments for consultations, evaluations, treatments, follow-ups, and re-evaluations.

Manage provider and departmental calendars to ensure efficient workflow and adequate appointment timing.
Monitor schedules and make adjustments as needed to accommodate changes, cancellations, or urgent requests.
Communicate schedule updates promptly to patients, providers, and staff.
Confirm and reschedule appointments while maintaining accurate records.

Patient Support & Customer Service

Answer and respond to telephone calls professionally and promptly.
Address patient questions and customer service inquiries with courtesy and efficiency.
Provide support tailored to the needs of diverse patient populations, including considerations related to age, culture, language, hearing, and visual impairments.
Communicate effectively with patients, parents, caregivers, and healthcare staff at an appropriate comprehension level.

HR Support

Ensure all nurse credentials are valid and current (nursing degrees, certifications, licenses)
Maintain credentialling tracker
Track expiration dates for license, certification, BLS, CPR, etc.
Ensure all SharePoint files are current for ongoing audits

Administrative & Office Support

Perform all front desk and clerical responsibilities.
Manage office inventory and place supply orders as needed.
Send and receive mail and packages.
Relay important information to field staff and management when necessary.
Communicate updates, concerns, and operational issues with management via phone, email, or video conferencing.

Qualifications

Required Skills & Abilities

Excellent verbal and written communication skills.
Strong interpersonal and customer service abilities.
Exceptional organizational skills and attention to detail.
Ability to prioritize tasks and work effectively in a fast-paced environment.
Proficiency in Microsoft Office applications, including Word, Excel, Teams, and Outlook.
Basic knowledge of office equipment and administrative procedures.
Understanding of HIPAA compliance and patient confidentiality standards.

Education & Experience

High school diploma, GED, or equivalent required.
Minimum of two (2) years of progressively responsible clerical or scheduling experience preferred.
Previous experience in a scheduling coordinator, medical office, or similar administrative role preferred.
Strong computer proficiency required.

Physical Requirements

Prolonged periods of sitting and working at a computer.
Ability to lift up to 10-20 pounds as needed.

Quick Apply

Refine Your Search

customer care coordinator jobs in albany, ny

Scheduling Coordinator

Patient Care Coordinator

Scheduling and Patient Services Lead - Pediatrics

Unit Coordinator : Neuro Progressive Care- D5E 36 hrs/ week Night Shift

Scheduling and Patient Services Lead

Unit Coordinator: Peds ED - 36hrs/week, DAYS

Patient Care Coordinator

Referral Coordinator-HYBRID/REMOTE Rensselaer

Unit Coordinator: Preop - Full Time, Evenings, No weekends

Patient Access Coordinator (Req 101102)

Unit Coordinator: Emergency Department Short Stay -32hrs/week, Nights

Integrated Behavioral Health Support Specialist

Patient Coordinator

Scheduling Coordinator II- Clifton Park

Scheduling Coordinator II

Medical Office Assistant

Patient Coordinator (Full Time)

Patient Care Coordinator (NY, Ballston Spa)

Senior Customer Service Representative

Registration Coordinator

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