Top 38 Digital inclusion manager Jobs in Albany, Ny

Manager of Customer Service
Capital District Transportation Authority-CDTA —Albany, NY
- $84,123 - $104,700 a year
- 7 years
- Marketing
- Master's degree
- Health insurance
- Dental insurance
Dental Hygienist
1st Advantage Dental —Albany, NY
- $47 - $56 an hour
- Choose your own hours
- CPR Certification
- Dental office
- Current TB test
- Paid holidays
- Health insurance
Quick Apply
9d
Dental Hygienist
Westmere Dental Care —Albany, NY
- $47 - $56 an hour
- Urgently hiring
- CPR Certification
- Dental office
- Current TB test
- Paid holidays
- Health insurance
Quick Apply
12d
Dental Hygienist
1st Advantage Dental —Delmar, NY
- $47 - $55 an hour
- Full-time
- CPR Certification
- Dental office
- Current TB test
- Paid holidays
- Health insurance
Quick Apply
Dental Hygienist
1st Advantage Dental —Niskayuna, NY
- $47 - $56 an hour
- Part-time
- CPR Certification
- Dental office
- Current TB test
- Paid holidays
- Health insurance
Quick Apply
Dental Hygienist
1st Advantage Dental —Clifton Park, NY
- $47 - $56 an hour
- Full-time
- CPR Certification
- Dental office
- Current TB test
- Paid holidays
- Health insurance
Quick Apply
Manager of Business Analysis - Information Technology Services
University at Albany —Albany, NY
- $115,000 - $120,000 a year
- Weekends as needed
- Office
- Analysis skills
- University
University at Albany, SUNY – Professional Development Program – Senior Curriculum Design/Development and Training Specialist (R25-69)
Albany, NY
- $72,000 - $74,500 a year
- Microsoft Word
- Classroom
- Microsoft Outlook
- Disability insurance
- Health insurance
University at Albany, SUNY – Professional Development Program – Senior Trainer (R26-12)
Albany, NY
- $70,000 - $72,500 a year
- Microsoft Word
- Classroom
- Microsoft Outlook
- Disability insurance
- Health insurance
Trainer/Education Specialist *Three Positions* (R26-28)
Research Foundation for SUNY —Albany, NY
- $63,000 - $64,500 a year
- Multiple hires
- Classroom
- Microsoft Outlook
- Writing skills
- Disability insurance
- Health insurance
University at Albany, SUNY – Professional Development Program – Trainer/Education Specialist (R26-28)
Albany, NY
- $63,000 - $64,500 a year
- Classroom
- Microsoft Outlook
- Writing skills
- Disability insurance
- Health insurance
Retail Manager - Rensselaer Campus Store
Follett —Troy, NY
- $62,900 - $81,800 a year
- Full-time
- Computer literacy
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d
Eastern Regional Sales Manager - Grid Software
Siemens —Schenectady, NY
- $122,951 - $140,518 a year
- Full-time
- Remote
- Bachelor's degree
- Product management
- Travel
Portfolio Consulting Manager
Siemens —Schenectady, NY
- $102,459 - $210,773 a year
- Full-time
- Remote
- Master's degree
- Analysis skills
- Team management
RN, Case Manager (NY | Remote)
aptihealth —Clifton Park, NY
- $67,000 - $85,000 a year
- Full-time
- Remote
- Nursing
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Retirement Management Consulting Manager
Accenture —Albany, NY
- Full-time
- Bachelor's degree
- Mentoring
- US work authorization
- Paid holidays
- Disability insurance
Senior Manager - Software Development Engineering
CVS Health —Albany, NY
- $106,605 - $284,280 a year
- Full-time
- Azure
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Area Sales Manager (Building Automation) - Upstate New York
Siemens —Albany, NY
- $102,459 - $175,644 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
Student Brand Ambassador
Kaplan —Albany, NY
- Part-time
- Background check
- University
- Fair chance
- Paid training
- Flexible schedule
Hallmark Field Installation Supervisor (part-time) Albany NY 12205
Hallmark Marketing Company —Albany, NY
- $22 - $24 an hour
- Part-time
- Hybrid work
- Background check
- 18 years or older
- Merchandising
- Paid training
- Health insurance

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digital inclusion manager jobs near albany, ny

Manager of Customer Service

Capital District Transportation Authority-CDTA
Albany, NY

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Job Details

$84,123 - $104,700 a year

Benefits

Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
Life insurance

Qualifications

Data visualization software proficiency
Web-based survey tools
Bachelor's degree
Cross-functional collaboration
Data visualization projects
Customer surveys
Analytics

Full Job Description

The Manager of Customer Service is responsible for leading the design, implementation, and continuous improvement of CDTA’s end-to-end customer journey program. This role will establish a comprehensive, agency-wide customer experience (CX) framework that integrates touchpoints from product awareness and trip planning to riding, issue resolution, and post-trip engagement.
Serving as lead for customer experience strategy, the position ensures that customer insights, performance data, and service design principles are embedded into planning, operations, communications, and capital investments. The Manager drives a proactive, data-driven approach to improving customer satisfaction, accessibility, equity, and service reliability across all CDTA services.

Duties and Responsibilities

Develop and maintain a comprehensive end-to-end customer road map across all CDTA services (fixed route, FLEX, STAR, CDPHP Cycle!, etc.), identifying key touchpoints, pain points, and opportunities for improvement
Develop and manage a formal Customer Experience (CX) Program, including standards, governance, and performance benchmarks.
Define CX priorities aligned with agency strategic goals, equity initiatives, and ridership growth objectives.
Serve as cross-functional lead for customer experience, ensuring alignment with Operations, Planning, Communications, IT, Safety, and Customer Service.
Lead interdepartmental initiatives to improve customer-facing processes, ensuring seamless experiences across all service channels and platforms.
Embed CX considerations into service planning, capital projects, procurement, and technology implementations.
Oversee a “Customer Voice” program, including surveys, feedback, use of CRM systems, and public engagement.
Analyze customer feedback, operational data, and performance metrics to identify trends and systemic issues.
Translate insights into actionable recommendations and prioritized improvement initiatives.
Oversee intake, investigation, and resolution process for customer comments, complaints, and claims, ensuring consistency, compliance, and high-quality outcomes.
Ensure customer service functions focus on root-cause identification and system-level improvement.
Ensure compliance with FTA, ADA, and agency policies related to customer communications and accessibility.
Partner with IT to enhance digital tools, real-time information systems, and accessibility features.
Lead continuous improvement initiatives that enhance ease of use, clarity, and reliability for customers.
Develop and implement a customer experience training framework for frontline staff, supervisors, and leadership.
Establish service standards and performance expectations for all customer-facing roles.
Define and track key CX performance indicators (e.g., satisfaction, effort, resolution time, on-time response).
Benchmark performance against industry best practices and peer agencies.
Manage staff and resources supporting customer service and CX initiatives (where applicable).
Oversee CRM systems, feedback tools, and related technology platforms supporting the CX program.
Lead special projects and agency-wide initiatives related to customer experience.
Perform other duties as assigned consistent with the strategic goals of the agency.

Qualifications

Bachelor’s Degree in Business, Marketing, Communications, Public Administration, or related field (Master’s preferred).
7–10+ years of progressive experience in customer experience, service design, transportation, or public-facing operations, including leadership responsibilities.
Demonstrated experience building or managing a customer journey or CX program.
Strong analytical skills with experience using customer feedback and performance data to drive decision-making.
Experience working cross-functionally in complex organizations.
Proficiency in CRM systems, survey tools, and data visualization/reporting platforms.
Excellent communication, leadership, and management skills.

Compensation
Grade 618 ($84,123 -$104,700)

Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.

At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Apply Now

Refine Your Search

digital inclusion manager jobs in albany, ny

Manager of Customer Service

Dental Hygienist

Dental Hygienist

Dental Hygienist

Dental Hygienist

Dental Hygienist

Manager of Business Analysis - Information Technology Services

University at Albany, SUNY – Professional Development Program – Senior Curriculum Design/Development and Training Specialist (R25-69)

University at Albany, SUNY – Professional Development Program – Senior Trainer (R26-12)

Trainer/Education Specialist Three Positions (R26-28)

University at Albany, SUNY – Professional Development Program – Trainer/Education Specialist (R26-28)

Retail Manager - Rensselaer Campus Store

Eastern Regional Sales Manager - Grid Software

Portfolio Consulting Manager

RN, Case Manager (NY | Remote)

Retirement Management Consulting Manager

Senior Manager - Software Development Engineering

Area Sales Manager (Building Automation) - Upstate New York

Student Brand Ambassador

Hallmark Field Installation Supervisor (part-time) Albany NY 12205

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