Top 1 Membership coordinator Jobs in Albany, Ny

(PT) Front End, Floor Manager
HONEST WEIGHT FOOD COOPERATIVE, INC. —Albany, NY
- $21 an hour
- Part-time
- Team management
- Human resources
- Warehouse
- On-the-job training
1d

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(PT) Front End, Floor Manager

HONEST WEIGHT FOOD COOPERATIVE, INC. -
Albany, NY

Apply Now

Job Details

Part-time
$21 an hour
1 day ago

Benefits

On-the-job training

Qualifications

Behavior management
Retail customer service procedures
Incident reporting compliance
Recyclable materials handling
Check cashing
Managing teams in a customer support role
Handling large sums of money
Coaching
Staff scheduling
Answering guest questions
Team scheduling
Refund processing
Emergency procedures
Performance management
Retail compliance procedures
Cash register operations
Check payment processing
Team management
Team training
Human resources
Paycheck issuance
Bag packaging
Stocking
Deposits
Store maintenance
Waste sorting
Clean workspace maintenance
Accident reporting
Guest direction assistance
Delegation

Full Job Description

Front End Floor Manager

Status: $21.00 Hour, Part Time, nights and weekends required.

Overview:

Assist Front End in maintaining high standards of friendly, courteous, and prompt customer/member service. Manage and assist cashiers, registers and customer flow; ensure accuracy of all cash accounts and security of all media received; manage and assist Customer Service desk; ensure cleanliness, safety and security of the Front End.

Reports To: Front End Manager

Job Responsibilities:
Customer/Member Service:

To model the highest level of customer service toward all customers
To establish customer service as a top priority
Answer customer questions and/or complaints completely and courteously, or direct the questioner to the appropriate person who will provide the answer
Answer telephone calls with a positive and polite greeting and efficiently answer and/or direct customers to appropriate department/person
Make clear and concise announcements over the intercom for customers, staff, events, and practitioners
Promote membership to non-members
Issue refunds, rainchecks, and gift cards
Listen and answer questions regarding member discounts and record information and/or guide member to Member Services Coordinator
Verify member discounts by checking banked hours and share payments
Assist in helping customers sign up for practitioner services and direct questions to the Education Coordinator
Accept member share payments according to Front End procedures
Accepting and sorting recyclables, egg cartons, milk bottles, deposit bottles, and plastic bags. Take items to the appropriate location in the warehouse.
Issue milk bottle/bottle deposits (if in cash)

Operations:
Ensure all spills are cleaned promptly. Assist in maintaining store in a clean and orderly condition
Report any suspected shoplifting or disorderly conduct to the Manager on Duty immediately
Ensure incident and accident reports are filled out properly, promptly pass report to Human Resources, and notify the Store Manager
Work with Front End Manager and Front End Assistant Manager to follow procedures to ensure accuracy and security of all cash, daily deposits and paperwork processed by the Front End
Distribution of paychecks, cashing employee paychecks, maintaining Live Check Pickup Log
Ensure that container guidelines, per the NYS Department of Agriculture and Markets are being followed
Ensure HWFC policies are being followed including required dress code (ie. shirts and shoes), non-service animal, missing child “Code Adam”, medical and nonmedical emergencies

Cashiering:
Supervise and support cashiers and customer service desk personnel. Communicate to Front End Manager and Front End Assistant Manager any recurring problems or concerns
Support the cashiers by bagging groceries while providing coaching on observed behavior
Relay any new pertinent information to cashiers
Participate in cashier training as needed and continue to give feedback to cashiers
Provide cashiers with tills at shift start, assign registers to ensure best customer flow
Refill register supplies, clear unwanted products from registers, and ensure register stations are clean and organized
Obtain and verify the grocery bag order from receiving. Distribute/maintain register stock of grocery bags
Provide assistance with change for cashiers
Create and manage break schedule to ensure coverage of Front End at peak times
Open and operate additional registers when the Front End is busy to ensure the customer the shortest checkout time possible
Assign tasks to cashiers and courtesy clerks during downtime
Call for assistance to the Front End when needed
Ensure that cashiers count out register and then verify count. Resolve shortages/overages in cashier reconciliation. Leave notes for deposit manager regarding discrepancies
Sign out Front End member workers, plant department members, and practitioner/committee member workers. Verify completed shift work before signing out other department member workers.

People:
Work with the Front End Manager and Assistant Front End Manager to develop performance standards and assure on the job training of all Front End staff and member workers
Provide feedback to the Front End Manager and Assistant Front End Manager on cashier performance
Assist with scheduling as needed

General
Lead by example in time and attendance
Flexibility in scheduling, including willingness to exchange shifts with co-workers, willingness to cover additional shifts if needed, and willingness to alter work schedule to meet changing needs of the department
Attend Front End department meetings
Attend Front End Management team meetings
Attend All Staff meeting when possible.
Perform all other duties assigned by Front End Manager and Assistant Front End Manager.

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(PT) Front End, Floor Manager

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