Top 186 Network engineer, tier 1 Jobs in Albany, Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Voice Engineer Position
Experis —Albany, NY
- $65 an hour
- Contract
- Computer Science
- Construction site
- Bachelor of Science
Quick Apply
2d
Network Engineer, Tier 1
State of New York - Empire State Development, NYS —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
Network Engineer, Tier 1
Empire State —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
IT Network Engineer
Progthrive Tech Pvt. Ltd. —Albany, NY
- $80 - $90 an hour
- Full-time
- Computer Science
- Bachelor's degree
- In-person
Quick Apply
Cisco Network Eng II
Albany Medical Center —Albany, NY
- $77,075 - $119,466 a year
- Full-time
- System design
- Mid-level
- In-person
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Cybersecurity Analyst, Advanced
Naval Nuclear Laboratory —Schenectady, NY
- $86,100 - $134,600 a year
- Pass drug screening
- Windows
- Master's degree
- Wellness program
- Paid parental leave
Security Analyst
Intone Networks —Albany, NY
- Contract
- In-person
- Entry level
Security Software Engineer, Open Source Frameworks
Vercel —Berlin, NY
- $208,000 - $312,000 a year
- Full-time
- Writing skills
- Research
- Senior level
- Health insurance
Information Technology Specialist 4 (Information Security)
State of New York - Homeland Security and Emergency Services, Division of —Albany, NY
- $96,336 - $121,413 a year
- Weekends as needed
- Remote
- Background check
- Computer science
- Computer Science
2d
Core Network Engineer
FIRSTLIGHT —Albany, NY
- $105,000 - $120,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply
Security Engineer, Detection Response
Vercel —Berlin, NY
- $208,000 - $312,000 a year
- Full-time
- Office
- Windows
- AWS
- Health insurance
IT Business Analyst, Tier 1
Empire State —Albany, NY
- $85,000 - $90,000 a year
- Hybrid work
- Google Workspace
- Mid-level
- Office
Quick Apply
Programmer Analyst - End Use Support
Albany Medical Center —Albany, NY
- $70,068 - $108,605 a year
- Weekends as needed
- Classroom
- Computer science
- Computer Science
CDL-A Dedicated Truck Driver: Home Weekly & $2,500 Sign On Bonus
U.S. Xpress —Albany, NY
- $0.73 - $0.76 per mile
- Full-time
- Dedicated
- Pass drug screening
- CDL A
- AD&D insurance
- Employee stock purchase plan
Quick Apply
General Dentist - Albany, New York
Westmere Dental Care —Albany, NY
- $140,000 - $240,000 a year
- Full-time
- Dental office
- Doctoral degree
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
Commercial Journeyman Refrigeration
CoolSys —Albany, NY
- $24 - $52 an hour
- Full-time
- Carpentry
- Background check
- Clean driving record
- Paid training
- Paid holidays
Lead Water Restoration Technician
RestoPros of Hudson Valley —Latham, NY
- $25 - $29 an hour
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
General Dentist - Colonie, New York
1st Advantage Dental —Albany, NY
- $140,000 - $250,000 a year
- Full-time
- Dental office
- Doctoral degree
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
5d

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IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

network engineer, tier 1 jobs in albany, ny

IT Support Engineer

Voice Engineer Position

Network Engineer, Tier 1

Network Engineer, Tier 1

IT Network Engineer

Cisco Network Eng II

Tier 1 Managed IT Technician

Cybersecurity Analyst, Advanced

Security Analyst

Security Software Engineer, Open Source Frameworks

Information Technology Specialist 4 (Information Security)

Core Network Engineer

Security Engineer, Detection Response

IT Business Analyst, Tier 1

Programmer Analyst - End Use Support

CDL-A Dedicated Truck Driver: Home Weekly & $2,500 Sign On Bonus

General Dentist - Albany, New York

Commercial Journeyman Refrigeration

Lead Water Restoration Technician

General Dentist - Colonie, New York

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