Top 190 Network support Jobs in Albany, Ny

IT Support Engineer
TAG Solutions —Menands, NY
- $25 - $35 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Information Technology Specialist 2
State of New York - Thruway Authority —Albany, NY
- $64,427 - $98,409 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Free parking
- Tuition reimbursement
13d
Information Technology Specialist 1
State of New York - Board of Elections —Albany, NY
- $53,764 - $68,630 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
5d
Network Engineer, Tier 1
State of New York - Empire State Development, NYS —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
Information Technology Specialist 2, SG-18
State of New York - Financial Services, Department of —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Mid-level
- Master's degree
System Engineer IT
Rivers Casino & Resort Schenectady —Schenectady, NY
- $95,000 - $115,000 a year
- Mid-level
- Mentoring
Quick Apply
Network Engineer, Tier 1
Empire State —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
Public Information Specialist 1 (Digital Content)(SG -18)Item# 04124
State of New York - State Comptroller, Office of the —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Microsoft Excel
- Office
- Paid holidays
- Health insurance
1d
Systems/Network Support Administrator
Integrated Technology Group —East Greenbush, NY
- $70,000 - $80,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Health insurance
Quick Apply
Public Information Specialist 1 (Digital Content)(SG -18)Item# 04123
State of New York - State Comptroller, Office of the —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Microsoft Excel
- Office
- Paid holidays
- Health insurance
1d
Desktop Support Analyst
Alpha Net Consulting LLC —Niskayuna, NY
- $29 - $30 an hour
- English
- Mid-level
- Windows
Quick Apply
14d
Information Technology Specialist 2 (Programming)(NYHELPS) Item #00558
State of New York - State Comptroller, Office of the —Albany, NY
- $66,951 - $85,138 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
11d
Technology Support Analyst II
John W Danforth Company —Clifton Park, NY
- $62,400 - $68,400 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist - Albany, NY
SGI Global, LLC —Albany, NY
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
1d
Cisco Network Eng II
Albany Medical Center —Albany, NY
- $77,075 - $119,466 a year
- Full-time
- System design
- Mid-level
- In-person
Sec Incident Response Rep IV
University of Rochester —Albany, NY
- $29.33 - $41.06 an hour
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Desktop Support Technician
Ovation Workplace Services —Niskayuna, NY
- $40,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
Military Service - U.S. Air National Guard, Cable and Antenna Defense Operations
Military Service - U.S. Air National Guard Recruiting —New York State
- From $49,838.78 a year
- Full-time
- Military
- High school diploma or GED
- Driver's License
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —West Coxsackie, NY
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Advanced Audio Visual Technician
Albany Medical Center —Albany, NY
- $70,068 - $108,605 a year
- Full-time
- Mid-level
5d

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network support jobs near albany, ny

IT Support Engineer

TAG Solutions -
Menands, NY

Quick Apply

Job Details

Full-time
$25 - $35 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Windows Server
Written communication
Teamwork
Software troubleshooting
Interpersonal skills
Technical documentation
IT system monitoring
Windows
Network infrastructure
System maintenance
Virtualization tools
Firewall
Driver's License
Attention to detail
Hardware support
Server virtualization
IP networking

Full Job Description

Job Description

Position Title: IT Support Engineer
Reporting Manger: Service Manager
Team: Managed Services
Travel Requirements: Occasional onsite customer visits
Status: Full-time

Essence:
This position is responsible for providing IT support to TAG Solutions end users and their IT environments.
Including desktops, servers, network equipment and applications.

The IT Support Technician should have a broad range of technical experience and, above all else, a Customer-first mindset. They will field both more complex break/fix incidents and end user issues in conjunction with system-wide configurations that require a deeper knowledge of servers, virtualization, and networking. This role is expected to successfully resolve the majority of support requests raised to them, managing their efforts around TAG Solutions SLA requirements. In addition to incidents, an IT Support Technician also performs maintenance, updates, and system upgrades for a multitude of customer environments.

The key to success for a IT Support Technician is to maintain a proven level of proficiency with essential technical skills and to employ those with a passion for exceptional customer service in all interactions.

Qualifications:

Proven proficiency working with all Microsoft Operating Systems including latest server OS’s.
Proven proficiency working with IP networking including firewalls, switches and wireless technologies.
Proven proficiency working with VMWare
Proven proficiency working with Remote Monitoring and Management
Experience working with MS Office 365, Google Apps, Gmail, and anti-virus programs
Experience working with Backup solutions

For TAG proficiency means: You are capable and experienced, your skills can be demonstrated, and you are able to work independently with little help

Professional Qualifications:

Experience providing a high-level of customer service in a technical support environment
Experience managing customer directly over the phones or via electronic communications
Excellent verbal and written communication skills
Experience documenting and managing technical requests
Demonstrated ability to multitask and deliver IT support independently as well as with a team
Detail oriented
Do what-ever-it-takes attitude

Responsibilities:

Provide IT support to customers in accordance with the Support Playbook.
Monitor inbound phone and ticket queues, responding within service level agreements
Monitor queues for escalated tickets and respond within service level agreements.
Provide clear and detailed ticket notes.
Maintain and update documentation.
Look for ways to reduce ticket noise to help our customers more efficiently.
Contribute to a growing knowledgebase that all our engineers work from.
Onsite support at Customer sites as required.

Job Description

Contribution to “Customer Obsession”:

Providing customers with timely confirmation of the receipt of their issue, making them aware that we are “on it”
Understanding that well-crafted notes and exceptional detail on tickets is the foundation for the customers issue to be handled correctly throughout its lifecycle
Ensuring that the customers issue is completely resolved to their satisfaction
Asking about and addressing any other needs that a customer has

Desired Outcomes:

Confirming receipt of, and beginning work on escalated cases within 30 minutes of creation
Resolving 95% of cases with 30 minutes or less of total work time
Resolving minimum 12 tickets/day
Updating the case with exceptional notes whenever work is performed on a case, and taking the opportunity to call and send an update to the customer on the current status
Escalated cases include enough detail for Tier III to work them without additional request for information
Case details are tracked accurately and yield dependable and helpful reporting

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

This position requires travel to Customer sites. Are you located in or a short distance from of Albany, NY?

Experience:

Troubleshooting: 3 years (Preferred)
Windows: 3 years (Preferred)
Wolters Kluwer CCH: 1 year (Preferred)

License/Certification:

Drivers license (Required)

Willingness to travel:

100% (Required)

Work Location: In person

Quick Apply

Refine Your Search

network support jobs in albany, ny

IT Support Engineer

Information Technology Specialist 2

Information Technology Specialist 1

Network Engineer, Tier 1

Information Technology Specialist 2, SG-18

System Engineer IT

Network Engineer, Tier 1

Public Information Specialist 1 (Digital Content)(SG -18)Item# 04124

Systems/Network Support Administrator

Public Information Specialist 1 (Digital Content)(SG -18)Item# 04123

Desktop Support Analyst

Information Technology Specialist 2 (Programming)(NYHELPS) Item #00558

Technology Support Analyst II

IT Support Specialist - Albany, NY

Cisco Network Eng II

Sec Incident Response Rep IV

Desktop Support Technician

Military Service - U.S. Air National Guard, Cable and Antenna Defense Operations

Now Hiring IT and Telecom Field Technicians

Advanced Audio Visual Technician

I want to receive the latest job alert for network support in albany, ny

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