Top 1 Program technician Jobs in Albany, Ny

HVAC Maintenance Technician (VIP Program Focus) at Advantage Heating & Air
HireAligned —Albany, NY
- $20 - $25 an hour
- Full-time
- Clean driving record
- Sales
- Mid-level
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HVAC Maintenance Technician (VIP Program Focus) at Advantage Heating & Air
HireAligned —Albany, NY
Valid drivers license and clean driving record. Comfortable using tablets and field software (experience with ServiceTitan is a plus).
$20 - $25 an hour
Quick Apply

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HVAC Maintenance Technician (VIP Program Focus) at Advantage Heating & Air

HireAligned
Albany, NY

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Qualifications

Customer communication

Full Job Description

Position Overview

We are seeking a detail-oriented Maintenance Technician to perform routine service, system tune-ups, and inspections for our customers. This role is critical in maintaining system performance, preventing breakdowns, and creating opportunities for future service and system upgrades.

Youll be the face of the company for recurring customers, ensuring a high-quality experience while identifying potential issues before they become major problems.

This position is based out of our Salem, OR office.

Key ResponsibilitiesRoutine Maintenance & Tune-Ups

Perform seasonal maintenance on residential HVAC systems (furnaces, heat pumps, AC, ductless systems)
Complete VIP membership tune-ups according to company checklists and standards
Inspect, clean, and test system components to ensure safe and efficient operation
Replace filters, clean coils, check electrical components, and verify system performance

System Inspections & Issue Identification

Identify wear-and-tear, safety concerns, and potential failure points
Clearly document findings, including photos and notes, in ServiceTitan
Communicate recommended repairs or upgrades to the customer in a clear, non-pushy way
Create opportunities for service technicians or sales team when larger issues are found

Customer Experience

Deliver a professional, friendly, and informative experience during every visit
Educate customers on system condition, maintenance needs, and best practices
Reinforce the value of the VIP membership program
Build long-term relationships that drive retention and referrals

Operational & Dispatch Communication

Maintain real-time communication with dispatch regarding job status and availability
Accurately track time, materials, and job completion in ServiceTitan
Ensure all job information is complete for follow-up, payroll, and reporting accuracy
Help keep schedules running efficiently by staying on time and updating delays

Membership Program Support

Perform maintenance visits tied to VIP memberships and recurring service agreements
Identify expired, expiring, or lapsed memberships and communicate with customers
Support membership renewals through education and value demonstration

Qualifications

HVAC experience preferred (maintenance or service background)
Strong attention to detail and ability to follow processes/checklists
Good communication and customer service skills
Comfortable using tablets and field software (experience with ServiceTitan is a plus)
Ability to work independently and manage time effectively
Valid drivers license and clean driving record

What Success Looks Like

Consistent, high-quality maintenance visits completed efficiently
Accurate and thorough system inspections and documentation
Strong customer relationships and high membership retention
Clear identification of issues that convert into service or sales opportunities
Minimal callbacks due to missed items during maintenance

Compensation & Structure

Hourly through a training period, normally 60 days, then performance pay.

Why This Role Matters

Maintenance technicians are the front line of customer retention and system reliability. Your work prevents breakdowns, builds trust, and creates opportunities that drive service and salesmaking you a key part of both customer satisfaction and company growth.

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program technician jobs in albany, ny

HVAC Maintenance Technician (VIP Program Focus) at Advantage Heating & Air

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