Top 5 Resource navigation specialist Jobs in Albany, Ny

Student Support Specialist
Excelsior University —Albany, NY
- $47,000 - $48,000 a year
- Full-time
- Hybrid work
- Experience working with individuals with disabilities
- Mid-level
- Office
Quick Apply
Quality Specialist
Albany Medical Center —Albany, NY
- $94,957 - $147,183 a year
- Full-time
- Nursing
- 6 years
- RN License
12d
Community Outreach Specialist
Building Blocks Learning Center LLC —Latham, NY
- $40,000 - $43,000 a year
- Mid-level
- Travel
- Home Health
Quick Apply
Social Health Engagement Specialist
Forward Leading IPA —Albany, NY
- $26.44 an hour
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer literacy
- Dental insurance
Quick Apply
Senior Project Specialist
ABB Inc. —Schenectady, NY
- $83,300 - $133,280 a year
- Full-time
- Engineering
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
5d

More jobs to discover

Find similar jobs that you might be interested in.

Quality Assurance/Quality Control Specialist
Ross Valve Manufacturing Company, Inc. —Troy, NY
Work closely with engineering, manufacturing, and vendors to identify and resolve quality issues. Review drawings, specifications, and procedures to verify…
From $75,000 a year
Quick Apply
Quality Assurance - Batch Record Review Specialist
Beacon Hill Staffing Group —Albany, NY
Bachelor's degree in Life Sciences, Chemistry, Biology, Engineering, or related field. Beacon Hill offers a robust benefit package including, but not limited to…
$45 - $60 an hour
Quick Apply
9d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Certified Peer Support Specialist
People Places and Dreams —Columbus, OH
A valid driver's license is required as some driving and/or transportation may be required to take clients to medical appointments, job sites, social activities…
From $21 an hour
Quick Apply
Housing Navigation Specialist
Impact Community Action —Columbus, OH
Must possess a valid Ohio Driver's license and/or reliable transportation. Bachelor's degree in social work, human services, non-profit administration or…
$22 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for resource navigation specialist in albany, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

resource navigation specialist jobs near albany, ny

Support Specialist jobs in Albany, NY

Engagement Specialist jobs in Albany, NY

Quality Specialist jobs in Albany, NY

Senior Project Specialist jobs in Richardson, TX

Greenspring Village By Erickson Senior Living jobs in Springfield, VA

Senior Project Specialist jobs in Owensboro, KY

Senior Accountant jobs in Charlotte, NC

Senior Project Specialist jobs in Washington, DC

Credentialing Specialist jobs in Phoenix, AZ

Senior Project Specialist jobs in St. Louis, MO

Support Specialist jobs in Minot, ND

Support Specialist jobs in Richmond, VA

Support Specialist jobs in Orlando, FL

Peer Support Specialist jobs in Boulder, CO

Emergency Management Specialist jobs in Washington, DC

Public Relations Specialist jobs in Boston, MA

It Support Specialist jobs in San Diego, CA

Support Specialist jobs in Vancouver, WA

Early Intervention Specialist jobs in California

Community Outreach Specialist jobs in Springdale, AR

Student Support Specialist

Excelsior University -
Albany, NY

Quick Apply

Job Details

Full-time
$47,000 - $48,000 a year

Qualifications

Customer communication
Customer relationship building
Client rapport building
Documentation tools
Bachelor's degree
Customer engagement
Desktop applications
Customer support
Productivity software

Full Job Description

The Student Support Specialist is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved promptly and professionally. This role is critical in maintaining a positive user experience and supporting the overall success and needs of students. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities:

Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
Provide online learning platform and academic course help. (i.e. materials, textbook and access code questions, accommodations for students with disabilities, academic appeals, course policy questions, course extensions)
Support timely resolution of technical issues (i.e. access, course navigation, Turnitin, broken links)
Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
Proactively identify and escalate complex or recurring issues for further investigation and resolution. (i.e. issues with an instructor, staff member or student peer)
Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources both internally and externally for students, Excelsior staff and faculty as part of quality standards and best practices.
Stay updated on best practices, technology, and trends in student affairs as it relates to student support.
Participation as members of NASPA and NACE. This includes direct involvement in being dedicated members of the NACE Serving Students with Disabilities Affinity Group.
This role requires an understanding in detail of student academic policies and procedures to carry out decisions and appropriate outcomes on student inquiries, appeals and requests.
Investigation into an interpretation of student requests for appeals, exceptions and other items that require careful decision making and communication that at times can be challenging based on a student wants but must adhere to Excelsior University policy and best practices for equity and fairness.
It is key for this person to have strong communication and interpersonal skills that allow for patience, self-awareness and understanding in de-escalating stressful situations. At times this involves sharing decisions that students may not want to hear and delivering it in such a way that provides a professional and mindful understanding of how this student may react with calm.
Compliance in record keeping and documentation as well as tracking data and engagement.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree from an accredited institution.
Strong communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
Excellent interpersonal skills and the ability to empathize and build rapport with students and customers.
Patient and student-focused attitude, with the ability to remain calm and professional while handling challenging situations.
Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
Familiarity with online learning platforms and digital education tools is preferred.
- Proficient in using customer support software and systems, as well as common office productivity tools (e.g., Microsoft Office, Google Suite).

The hiring salary range for this position is $47,000.00 - $48,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

resource navigation specialist jobs in albany, ny

Student Support Specialist

Quality Specialist

Community Outreach Specialist

Social Health Engagement Specialist

Senior Project Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for resource navigation specialist in albany, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected