Top 26 Service desk support Jobs in Albany, Ny

IT Support Specialist
Educational Vistas, Inc. —Schenectady, NY
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist - Albany, NY
SGI Global, LLC —Albany, NY
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Help Desk Tech II - 2nd Shift, M-F
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- HIPAA
- Mid-level
Service Desk Analyst
Community Care Physicians —Latham, NY
- $21 - $34 an hour
- Overtime
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
Service Desk Analyst
Union College —Schenectady, NY
- $60,000 - $62,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
Tech Field Support II
Albany Medical Center —Albany, NY
- $54,690 - $82,035 a year
- Full-time
- Mid-level
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
User Support Specialist - Two Positions Available - Siena University
Siena College —Loudonville, NY
- $23.05 an hour
- Weekends as needed
- Classroom
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Service Desk Analyst
Opus Inspection,Inc —Cohoes, NY
- $21.50 an hour
- Monday to Friday
- Spanish
- Computer science
- Computer Science
Quick Apply
11d
IT Deskside Support
HCL Technologies Limited - Business Services —Latham, NY
- $39,000 - $61,000 a year
- Email
- Background check
- Hospital
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
13d
Field Support Technician
Ovation Workplace Services Inc —Albany, NY
- $19 - $24 an hour
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
4d
IT Operations Technician - Russell Sage College
Russell Sage College —Troy, NY
- $23 an hour
- Full-time
- Assembly
- Ability to lift 50 pounds
- University
- Opportunities for advancement
Desktop Technician II
Ellis Medicine —Schenectady, NY
- $24.75 - $36.53 an hour
- Full-time
- English
- Mid-level
- Organizational skills
Quick Apply
5d
IT Operations Technician
Russell Sage College —Troy, NY
- $23 an hour
- Full-time
- Assembly
- Ability to lift 50 pounds
- University
- Opportunities for advancement
IT Solution Center Associate
COORDINATED CARE ALLIANCE NY INC —Clifton Park, NY
- $25 - $27 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
4d
Facility Automation Service Specialist
Stark Tech —Ballston Spa, NY
- $27.98 - $31.48 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Desktop Support Technician
Ovation Workplace Services Inc —Niskayuna, NY
- $39,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
Field Services Coordinator/Dispatch
cb20 —Malta, NY
- $23 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply

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IT Support Specialist

Educational Vistas, Inc.
Schenectady, NY

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching

Qualifications

Customer relationship management
Defect tracking tools
Ticketing system technical support

Full Job Description

IT Support Specialist

Location – 2200 Maxon Road Ext, Schenectady, NY 12308

Job Type: Full-Time – Monday – Friday 8 AM to 5 PM

About Educational Vistas, Inc.

Educational Vistas, Inc. (EVI) is a leading provider of data-driven solutions and software platforms for K-12 schools. Our comprehensive suite of products supports educational institutions in various areas, including assessment, student data management, school improvement planning, teacher evaluation, professional development, and more. We are committed to improving student outcomes through innovative technology and outstanding customer support.

Position Overview

As a Support Specialist, you will serve as the primary resource for our clients, providing technical and functional support for all Educational Vistas platforms. This customer-facing role is crucial in ensuring that users have seamless and successful interactions with our software solutions. The ideal candidate is tech-savvy, solutions-focused, and dedicated to helping educators and administrators reach their goals through effective software use.

Key Responsibilities

· Serve as the primary contact for users seeking technical assistance via phone, email, and support ticketing systems.

· Troubleshoot user issues across all Educational Vistas products, including but not limited to: Assessment Portals, Professional Development Platforms, and School Improvement Tools.

· Guide users through diagnostic procedures and provide step-by-step solutions or workarounds.

· Maintain a thorough understanding of all EVI platforms to provide accurate, informed support.

· Create and maintain internal and client-facing support documentation, FAQs, and training materials.

· Provide feedback to product development teams based on client experiences and recurring issues.

· Assist in onboarding new clients, including setup, configuration, and orientation to the platform.

· Conduct virtual or in-person training sessions for users on software usage and best practices.

· Collaborate with internal teams (development, QA, product management) to resolve complex issues.

· Escalate unresolved issues appropriately while maintaining client communication and follow-up.

· Identify trends in support cases and proactively suggest improvements to documentation, product features, or support processes.

· Contribute to initiatives aimed at enhancing the overall customer experience.

Qualifications

Required:

· 2+ years of experience in technical support, customer success, or help desk roles, preferably in an educational technology or SaaS environment.

· Strong understanding of web-based software systems and ability to learn new technologies quickly.

· Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

· Experience with ticketing systems (e.g., Odoo, Zendesk, Freshdesk, Jira Service Desk) and CRM tools.

· Detail-oriented with strong problem-solving and analytical skills.

· Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred:

· Familiarity with the K-12 education landscape and school district operations.

· Experience supporting student information systems, assessment platforms, or learning management systems.

· Working knowledge of SQL, HTML, or basic scripting (a plus but not required).

Work Environment:

May involve some travel for on-site training or client visits (as needed).
Support may be required during standard school operation hours, with occasional after-hours availability for critical issues or deployments.

Why Join Educational Vistas?

· Be part of a mission-driven team that impacts the future of education.

· Collaborate with passionate professionals in a supportive and innovative work culture.

· Work on diverse projects with direct exposure to school administrators, educators, and district leaders.

To Apply:

Please submit your resume and a brief cover letter detailing your interest in the role.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in albany, ny

IT Support Specialist

IT Support Specialist - Albany, NY

Help Desk Tech II - 2nd Shift, M-F

Service Desk Analyst

Service Desk Analyst

Tech Field Support II

IT Support Technician

Tier 1 Managed IT Technician

User Support Specialist - Two Positions Available - Siena University

Senior Help Desk Technician

Service Desk Analyst

IT Deskside Support

Field Support Technician

IT Operations Technician - Russell Sage College

Desktop Technician II

IT Operations Technician

IT Solution Center Associate

Facility Automation Service Specialist

Desktop Support Technician

Field Services Coordinator/Dispatch

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