Top 63 technical support representative Jobs in albany, ny

Customer Service Representative- Bathroom Accessories (1 year position)
Bobrick Washroom Equipment, Inc —Clifton Park, NY
- $22 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
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Customer Service Representative- Bathroom Partitions (1 year position)
Bobrick Washroom Equipment, Inc —Clifton Park, NY
- $22 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
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Sales Project Assistant
Hanes Supply Inc. —Colonie, NY
- From $63,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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4d
Customer Care Representative - Career Advancement Opportunities!!
Casella Waste Systems, Inc. —Clifton Park, NY
- $19.00 - $24.50 a year
- Full-time
- Research
- High school diploma or GED
- US work authorization
- Opportunities for advancement
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Membership Sales Representative - Elite
National Federation of Independent Business (NFIB) —Albany, NY
- $80,000 - $200,000 a year
- Full-time
- Leadership
- Entry level
- Paid training
- Mileage reimbursement
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4d
Stakeholder Services Representative
New York ISO —Rensselaer, NY
- $68,900 - $115,200 a year
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Ability to walk for extended periods
- Work from home
Student Support Specialist
Excelsior University —Albany, NY
- $47,000 - $48,000 a year
- Full-time
- Hybrid work
- Working with individuals with disabilities
- Mid-level
- Office
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IT Support & Operations Analyst
Mechanical Dynamics & Analysis LLC —Latham, NY
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
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14d
Computer Operator
Rensselaer Polytechnic Institute —Troy, NY
- $18 an hour
- Online Application
- HIPAA
- High school diploma or GED
- Assembly
- Health insurance
- Paid time off
Account Executive
Carrier Enterprise —Albany, NY
- $100,000 - $180,000 a year
- Part-time
- Mid-level
- Residential
- In-person
- Health savings account
- Paid holidays
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HUD Customer Service Representative
The Kennedy Collective Inc —Albany, NY
- $18.27 an hour
- English
- Office
- High school diploma or GED
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Territory Development Representative- New York
PROCEPT BioRobotics Corporation —Albany, NY
- $85,000 a year
- Full-time
- Marketing
- Research
- Bachelor's degree
- Opportunities for advancement
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Workplace Consultant
Intivity Inc —Albany, NY
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
Senior Oncology Specialist - Sapphire - Albany, NY
Amgen —Albany, NY
- $140,465 - $190,041 a year
- 3 years
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Health insurance
Senior Account Executive, Commercial Insurance (Hybrid NY or CT)
NFP Corp —Albany, NY
- $56,000 - $125,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- Analysis skills
- Paid holidays
- Paid time off
Energy Auditor
CLEAResult Consulting Inc. —Albany, NY
- $19.20 - $28.30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Health insurance
- Dental insurance
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Technical Alignment Manager
TAG Solutions, LLC —Albany, NY
- $83,200 - $104,000 a year
- Full-time
- Background check
- Computer Science
- 5 years
- Health savings account
- Health insurance
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Technical Specialist I
Zones —Clifton Park, NY
- $22 - $27 an hour
- Full-time
- Windows
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
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3d
Data and AI Mid-Market Inside Sales Representative
Accenture —Albany, NY
- $68,300 - $126,100 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Paid holidays
- Disability insurance
Metalworking Field Sales- Albany
A & M Industrial Inc —Albany, NY
- $80,000 - $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply

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Customer Service Representative- Bathroom Accessories (1 year position)

Bobrick Washroom Equipment, Inc -
Clifton Park, NY

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Job Details

$22 an hour

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Customer communication
Basic math
Construction plans

Full Job Description

Why Join Bobrick?

Bobrick is the industry-leading manufacturer of Stainless Steel commercial washroom accessories with 100+ years of experience (back when it was a start-up, Bobrick invented the lavatory-mounted soap dispenser!). A mid-sized, privately owned company, Bobrick includes brands such as Koala Kare, operates 8 manufacturing facilities throughout the US, Canada, the U.K. and India, and conducts business in over 125 countries worldwide.

Job Summary:

The Customer Service Representative is responsible for providing Customer Service to the direct sales channel including Distributors, Manufacturer’s Representatives, Architects and End-Users. Responsible for processing of washroom accessory and partition sales orders via telephone, fax or e-mail, responding to inquiries and coordinating inter-departmental communication for complete follow-through with the customer. All functions must be performed in accordance with established company policies and procedures.

Responsibilities:

Work in conjunction with other Customer Service Representatives within organization to ensure that processes are consistent. Ensure that the Customer Service Vision, Mission, and Strategy initiatives are executed properly.
Respond to Distributors, Manufacturer’s Representatives, Architects and End-Users via telephone, or e-mail for the purpose of processing orders, providing technical support, including basic drafting, and resolving customer issues.
Daily functions include communication with Distributors, Manufacturer’s Representatives, Architects and End-Users regarding the following: receipt of purchase order, scheduled ship dates, purchase order changes, price, and availability, tracing lost shipments, shipping discrepancies, expediting orders, return of goods, field complaints, technical or installation inquiries. Required to maintain department quality and accuracy standards; caseload/hour, phone metrics.
Use department reference materials (including bobrick.com) as resource to assist in handling technical inquiries from Distributors, Architects, Manufacturer’s Reps and End-Users regarding products and or installation.
Process incoming purchase orders for washroom accessories and partitions. Daily order entry of customer orders into the company’s Enterprise Resource Planning System (ERP), including order entry of quoted orders.
Collaborate with manufacturer’s reps, sales managers, credit, shipping, production control and/or purchasing departments to resolve sales orders, shipment issues and inquires to ensure maximum service and satisfaction in response to customer’s needs.
Investigate carrier issues by gathering necessary information from the customer and reporting it to Transportation team so that they can file a claim with the carrier. Process no-charge replacements for lost or damaged in transit requests, and all other no charge part orders.
Collaborate with manufacturer’s reps, sales managers, credit, shipping, production control and/or purchasing departments to resolve sales orders, shipment issues and inquires to ensure maximum service and satisfaction in response to customer’s needs.
Coordinate scheduling changes with Production Control, Purchasing and Shipping departments when required, and update the orders in the ERP system with necessary information. Communicate all changes to distributor and/or manufacturer’s representative when necessary.
Gather necessary information from the customer, and decide on the best solution for the customer based on the findings and the situation. Records the findings in our system according to internal processes.
Support Method Improvement Program for department. Participate in suggesting more efficient methods as it pertains to overall department objectives or specific job duties.
Follow Module Program Manual guidelines on employee development to ensure that the necessary requirements are met.
Working knowledge of design-drafting standards and practices for commercial and institutional projects. Must have the ability to interpret notes, sketches, specifications, architectural blueprints into working drawings for installation purposes. Develop drawings with appropriate design criteria and ADA requirements with minimal supervision. Must have exceptional accuracy and strong math skills, including adding fractions.
Position reports directly to Customer Service Supervisor/Manager. Maintains direct contact on a routine basis with most departments within organization. Conducts business under general direction of department lead. Presents questions and proposed solutions for customer problems to department lead for clarification and direction. Facts and research presented to Customer Service Supervisor/Manager for final resolution.

Qualifications:

Minimum of 2 years Customer Service experience and an Associates (or greater) degree OR 8 years of Customer Service experience and a High School diploma required
Working knowledge of design-drafting standards and practices for commercial and institutional projects highly preferred.
Excellent follow through skills in order to ensure that customer inquiries are effectively and expeditiously resolved.
Exceptional critical thinking ability.
Ability to accurately input data into on-line order-entry system.
Intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook.

Schedule: Monday - Friday, 8:00am - 5:00pm

Pay: $22.00 per hour

Benefits:

Medical
Dental
Vision
401(k) Retirement Plan
Life and AD&D
Long- and Short-Term Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
PTO
Employee Assistance Program
Pet Insurance

Bobrick’s Culture: We view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick respects work-life balance, has a strong commitment to employee development and attributes its success to five core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to:

Do the right thing: Conduct all aspects of business honestly, ethically, and responsibly.
Offer the best value: Provide products and services which best meet each customer's needs.
Treat everyone with dignity and respect. Embrace all backgrounds and experiences, promote equity, and be inclusive. Help each employee develop and achieve their potential.
Foster a fearless and trusting culture.
Continuously improve everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical support representative jobs in albany, ny

Customer Service Representative- Bathroom Accessories (1 year position)

Customer Service Representative- Bathroom Partitions (1 year position)

Sales Project Assistant

Customer Care Representative - Career Advancement Opportunities!!

Membership Sales Representative - Elite

Stakeholder Services Representative

Student Support Specialist

IT Support & Operations Analyst

Computer Operator

Account Executive

HUD Customer Service Representative

Territory Development Representative- New York

Workplace Consultant

Senior Oncology Specialist - Sapphire - Albany, NY

Senior Account Executive, Commercial Insurance (Hybrid NY or CT)

Energy Auditor

Technical Alignment Manager

Technical Specialist I

Data and AI Mid-Market Inside Sales Representative

Metalworking Field Sales- Albany

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