Top 103 Phone representative Jobs in Albany, Or

Contact Center Representative
Central Willamette Credit Union —Albany, OR
- $19.12 - $23.90 an hour
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
10d
Contact Center Representative PT Mon-Fri 11AM-3PM
Central Willamette Credit Union —Albany, OR
- $19.12 - $23.90 an hour
- Part-time
- Computer literacy
- Research
- High school diploma or GED
Quick Apply
1d
Customer Service Representative, Medical Store
NORCO INC —Corvallis, OR
- $18 - $23 an hour
- High school diploma or GED
- Ability to sit for extended periods
- Typing
- Health savings account
- Health insurance
Inside Sales Coordinator
ATI —Albany, OR
- $60,000 - $70,000 a year
- Day shift
- Oracle
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
8d
Sales Internet - Albany
Power Auto Group —Albany, OR
- Weekends as needed
- Dealership
- Word processing
- Computer literacy
- Disability insurance
- Health insurance
Contact Center Representative-Spanish Speaker
Central Willamette Credit Union —Albany, OR
- $20.12 - $24.90 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
10d
Service Receptionist
Power Auto Group —Salem, OR
- Part-time
- Organizational skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Patient Access Representative - Imaging Front Desk
Santiam Hospital & Clinics —Stayton, OR
- $20.00 - $28.52 an hour
- Hospital
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Universal Customer Service Representative III
People's Bank of Commerce —Albany, OR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
10d
Investigator Assistant (Administrative Specialist 2)
Teacher Standards and Practices Commission —Salem, OR
- $4,312 - $5,988 a month
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Paid holidays
- Disability insurance
12d
Customer Service Representative
Mr. Rooter Plumbing of Salem —Salem, OR
- $19 an hour
- Weekends as needed
- 18 years or older
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative (Oregon) Remote
S&S Activewear LLC —Oregon
- $75,000 - $85,000 a year
- Full-time
- Remote
- Background check
- Merchandising
- Mid-level
- Travel reimbursement
- Paid training
Quick Apply
Member Services Representative
Consolidated Business Services (CBS) —Scio, OR
- Email
- Spanish
- Clean driving record
- High school diploma or GED
- Wellness program
- Disability insurance
Quick Apply
4d
Strategic Sales Account Representative
Copiers Northwest Inc —Salem, OR
- $75,000 - $250,000 a year
- Full-time
- Mid-level
- US work authorization
- Military encouraged
- Health savings account
- Health insurance
Quick Apply
Wealth Management Trainee (OR)
Bankers Life —Salem, OR
- $50,000 - $80,000 a year
- Full-time
- Entry level
Quick Apply
Customer Service Representative/Office Administrator
The Killers Pest Control —Salem, OR
- $22 - $25 an hour
- Full-time
- Sales
- Mid-level
- Travel
- Paid training
- Paid holidays
Quick Apply
Benefits Representative (OR)
AMBA —Corvallis, OR
- $65,000 - $90,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Retirement plan
Customer Service Representative
RMI —Lebanon, OR
- $16 - $18 an hour
- Part-time
- Customer service
- Office
- In-person
- Health insurance
- 401(k) matching
Quick Apply
Sales Rep
Cascade Valley Cannabis —Corvallis, OR
- $16 - $25 an hour
- Full-time
- Driver's License
- 21 years or older
- QuickBooks
- Travel reimbursement
- Paid training
Quick Apply
8d
PATIENT ACCESS REPRESENTATIVE - HOSPITAL (PRN -"as needed")
Santiam Hospital & Clinics —Stayton, OR
- $20.00 - $28.52 an hour
- PRN
- Hospital
- Inpatient
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply

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Contact Center Representative

Central Willamette Credit Union -
Albany, OR

Quick Apply

Job Details

Full-time
$19.12 - $23.90 an hour
10 days ago

Benefits

Paid training
Wellness program
Health savings account
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Life insurance
Referral program
Paid sick time

Qualifications

Computer operation
Promoting bank products
High school diploma or GED
Computer skills
Promoting bank services

Full Job Description

Respect. Integrity. Ethics. Compassion. Humor.

At our Credit Union these five core values aren’t just words on a wall, they are our daily way of life. Our purpose is to build local loyalty; connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn, and who enjoy a good laugh.

At Central Willamette Credit Union we are laser-focused on building a stronger financial future for each of our members and we’re particularly passionate about making the communities of the Willamette Valley even better places to live, work and play. We do this by training our sales and service team members to become Financial Advocates who work tirelessly to improve our members’ financial lives. And we don’t stop there. We are fanatical supporters of the non-profit organizations that create the fabric of the communities we call home.

POSITION PURPOSE

To serve as the first point of contact for our members by answering incoming calls, actively listening to understand needs, and working toward first call resolution whenever possible. This role delivers consistently excellent member experience by providing accurate, timely service; communicating clearly and professionally; using sound judgment and available resources to determine next steps; and collaborating with internal teams when transfer or escalation is needed. The Contact Center Representative is expected to learn and apply policies, procedures, and tools consistently, seek opportunities to improve workflows, and advocate for solutions that benefit members and internal partners. Possible remote work after initial in office training at Albany Branch after 6 months.

Benefits Package: This role offers a comprehensive benefits package that includes:

Vacation: 2 weeks (Year 1), 3 weeks (Year 2), 4 weeks (Year 3+)
Holidays: 10 paid holidays/year
Sick Time: 5 paid sick days/year
Insurance: Medical, dental & vision (effective 1st of the month after hire)
Incentives: Monthly incentives + semi-annual incentive up to 2.5% each period (5% annually) based on organizational goals
401(k): Eligible after 6 months; CWCU match 100% of first 3% + 50% of next 2% (of gross salary)

Essential Functions & Responsibilities
Member Service & Transactions (90%)

Handle incoming phone calls with professionalism, patience, and a member-first approach; build rapport quickly and maintain a calm, respectful tone in all situations.
Ask effective questions and actively listen to identify the true need; anticipate next steps and offer clear, collaborative solutions that make life easier for the member.
Strive for first-call resolution by using available tools, knowledge, and resources; follow through to completion and ensure members understand outcomes and expectations.
Direct members to appropriate staff when needed, ensuring warm handoffs and clear documentation to keep the member experience seamless.
Process routine transactions accurately and efficiently, including loan payments, withdrawals, transfers, check orders, and other clerical tasks; maintain attention to detail and protect member information.
Manage account-related requests with consistent application of policies and sound decision-making, including blocking/reordering plastic cards, stop payments, closing loans when appropriate, and handling disputes.
Research and resolve member concerns, complaints, and technology issues by evaluating options, selecting appropriate solutions, and escalating when necessary.
Assist with online banking and account inquiries by explaining steps clearly, confirming understanding, and helping members feel confident using digital tools.
Educate members on Credit Union products and services, including Wealth Management Services, and provide referrals for financial solutions aligned with member needs.
Identify opportunities to enhance the member experience by sharing first-hand member feedback and trends with leadership or partners; recommend improvements to products, services, or processes.

Compliance, Training & Collaboration (10%)

Maintain up-to-date knowledge of Credit Union policies, regulatory requirements, and security measures; apply them consistently and seek guidance when appropriate.
Demonstrate learning agility by participating in ongoing training, applying new knowledge quickly, and using feedback to improve performance.
Collaborate with team members and internal departments to solve problems, reduce member friction, and support team success; contribute to a positive culture aligned with CWCU values.
Look for opportunities to optimize efficiency and enhance workflows; use systems and tools consistently and responsibly.
Perform additional duties as required, prioritizing effectively while maintaining quality, accuracy, and professionalism.

Education & Experience Requirements

High school diploma or equivalent.
Minimum of 1 year of customer service experience required; financial institution experience preferred.
Experience with a multi-line telephone system desirable.
Basic computer skills required to complete tasks outlined in the Essential Functions & Responsibilities.

Apply today and help us build local loyalty, connect to community, and make life easier for the members we serve.

Salary $19.12-$23.90

Expected hours: 40 per week

Benefits:

401(k) 4% Match
AD&D insurance
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Referral program
Vision insurance
Volunteer time off
Wellness program

Work Location: In person

Quick Apply

Refine Your Search

phone representative jobs in albany, or

Contact Center Representative

Contact Center Representative PT Mon-Fri 11AM-3PM

Customer Service Representative, Medical Store

Inside Sales Coordinator

Sales Internet - Albany

Contact Center Representative-Spanish Speaker

Service Receptionist

Patient Access Representative - Imaging Front Desk

Universal Customer Service Representative III

Investigator Assistant (Administrative Specialist 2)

Customer Service Representative

Outside Sales Representative (Oregon) Remote

Member Services Representative

Strategic Sales Account Representative

Wealth Management Trainee (OR)

Customer Service Representative/Office Administrator

Benefits Representative (OR)

Customer Service Representative

Sales Rep

PATIENT ACCESS REPRESENTATIVE - HOSPITAL (PRN -"as needed")

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