Top 38 Call center representative Jobs in Albany Ny

Customer Care Representative - Career Advancement Opportunities!!
Casella Waste Systems, Inc. —Clifton Park, NY
- $19.00 - $24.50 a year
- Full-time
- Research
- High school diploma or GED
- US work authorization
- Opportunities for advancement
Quick Apply
CSR-Call Center Representative
Capital District Transportation Authority-CDTA —Albany, NY
- $23.16 - $24.38 an hour
- Bilingual
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
3d
Part Time CSR-Call Center Representative
Capital District Transportation Authority-CDTA —Albany, NY
- $23.16 - $24.38 an hour
- Part-time
- Bilingual
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
3d
Member Services Representative
Versant Health —Troy, NY
- $19 - $21 an hour
- Full-time
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Member Service Representative (Call Center) $20/hr.
Broadview Federal Credit Union —Albany, NY
- $20 an hour
- 8 hour shift
- Finance
- High school diploma or GED
- Computer skills
Call Center Representative
KLAUS ROOFING SYSTEM UPSTATE NEW YO —Albany, NY
- $20 - $23 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative
The Nassau Companies of New York. —East Greenbush, NY
- $23 - $25 an hour
- Online Application
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
Quick Apply
Customer Relations Specialist
Ellis Medicine —Schenectady, NY
- $16.24 - $24.11 an hour
- Full-time
- Background check
- Hospital
- Mid-level
Quick Apply
Customer Service-Eligibility Navigator
Albany Community Action Partnership —Albany, NY
- From $21.27 an hour
- Full-time
- Word processing
- Computer literacy
- Office
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Representative
Enlightened, Inc. —Latham, NY
- $16.50 - $17.00 an hour
- Temporary
- English
- In-person
- Communication skills
Quick Apply
Customer Service Agent - Call Center
Silhouette Group —Green Island, NY
- $18 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Call Center Representative - Automotive Service BDC
DePaula Mazda —Colonie, NY
- $18 - $19 an hour
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Retail Support Specialist
DSI —Albany, NY
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Patient Support Representative
Community Care Physicians —Schenectady, NY
- $16 - $21 an hour
- Full-time
- Computer literacy
- Pediatrics
- Computer skills
- Paid holidays
- Health insurance
3d
Customer Service Representative II - Ballston Spa, NY
Maximus —Ballston Spa, NY
- $18.00 - $20.50 an hour
- Word processing
- Mid-level
- Office
- Paid holidays
- Disability insurance
Call Center Representative
Renewal by Andersen of Eastern NY —Schenectady, NY
- $18 an hour
- Part-time
- Computer literacy
- Computer skills
- Entry level
- Paid training
- Opportunities for advancement
10d
Customer Care Specialist
Adirondack Basement Systems —Mechanicville, NY
- $21 - $25 an hour
- Full-time
- Customer service
- Computer literacy
- Organizational skills
- Paid training
- Health insurance
Quick Apply
14d
Customer Support Specialist
Centrotherm Eco Systems, LLC. —Waterford, NY
- $23 - $30 an hour
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Customer Service Representative
ADMAR SUPPLY CO INC —Latham, NY
- $18 - $23 an hour
- Full-time
- ERP systems
- Mid-level
- Office
Quick Apply
Phone Representative and Administrative Support
Home Evolution Roofing —Cohoes, NY
- $18 - $22 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Office
- 401(k)
- Opportunities for advancement
Quick Apply

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Customer Care Representative - Career Advancement Opportunities!!

Casella Waste Systems, Inc. -
Clifton Park, NY

Quick Apply

Job Details

Full-time
$19.00 - $24.50 a year

Benefits

Opportunities for advancement

Qualifications

Customer communication
Customer relationship building
High school diploma or GED
Client database systems
CRM system proficiency
Productivity software
Technical Proficiency
Stakeholder relationship building
Microsoft Dynamics

Full Job Description

The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.

Hiring Range: $21.00-$22.00 per hour, plus incentive pay and ample opportunities for advancement with our career paths program.

#INDSJ

Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.
Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Career Path Definitions & Distinctions

Level I: 0-2 years of progressively complex experience in the customer service field. Demonstrated knowledge and competence in Casella’s business products and services as well as in customer service and client relationship management. Able to effectively manage call volume and understand proprietary software systems. Works within team to support Division sales representatives and provide excellent customer support. Capable of solving increasingly complex problems and offering solutions that engage and retain customer base.

Level II: 1-3 years of progressively complex experience in the customer service and client relationship management field. Demonstrated knowledge and competence in several technical areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications as needed. Adept at resolving most escalations and handling a high volume of calls.

Senior Level: 2-4+ years of progressively complex experience in the customer service and client relationship management field. Highly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales. Independently resolves escalations. Skillfully manages a high volume of calls. Capable of taking on special projects or assignments.

The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, a demonstrated ability to work as part of a team in a collaborative environment, and be legally eligible to work in the US. An advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred.

Outstanding relationship management skills, excellent listening communication and problem solving skills, the ability to identify and develop sales opportunities are required. Demonstrated proficiency with Microsoft Office, typing proficient and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.

Quick Apply

Refine Your Search

call center representative jobs in albany ny

Customer Care Representative - Career Advancement Opportunities!!

CSR-Call Center Representative

Part Time CSR-Call Center Representative

Member Services Representative

Member Service Representative (Call Center) $20/hr.

Call Center Representative

Customer Service Representative

Customer Relations Specialist

Customer Service-Eligibility Navigator

Customer Service Representative

Customer Service Agent - Call Center

Call Center Representative - Automotive Service BDC

Retail Support Specialist

Patient Support Representative

Customer Service Representative II - Ballston Spa, NY

Call Center Representative

Customer Care Specialist

Customer Support Specialist

Customer Service Representative

Phone Representative and Administrative Support

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