Top 269 Customer service associate Jobs in Albany Ny

Campaign Coordinator
The Mailworks —Menands, NY
- $55,000 - $65,000 a year
- Full-time
- Office
- Presentation skills
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Member Service Associate
Alloya Corporate Federal Credit Union —Albany, NY
- $26 - $28 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid training
Quick Apply
7d
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —Albany, NY
- $22.00 - $28.88 an hour
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance
Automotive Appointment Coordinator
Keeler Motor Car Company —Latham, NY
- $35,360 - $50,000 a year
- Full-time
- Communication skills
- Entry level
- Under 1 year
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Auto Solutions of New York, Inc —Glenville, NY
- $20.00 - $27.50 an hour
- Full-time
- Customer service
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
CSR-Call Center Representative
Capital District Transportation Authority-CDTA —Albany, NY
- $23.16 - $24.38 an hour
- Bilingual
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
4d
Part Time CSR-Call Center Representative
Capital District Transportation Authority-CDTA —Albany, NY
- $23.16 - $24.38 an hour
- Part-time
- Bilingual
- Microsoft Outlook
- Experience working with individuals with disabilities
- Health insurance
- Dental insurance
4d
Customer Service Billing Associate I
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Full-time
- HIPAA
- High school diploma or GED
- Associate's degree
14d
Remote Customer Service/Sales Representative
Agent Alliance —Clifton Park, NY
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
8d
Customer Service Specialist II
General Dynamics Information Technology —Albany, NY
- $18.27 - $24.73 an hour
- Hybrid work
- Microsoft Excel
- Mid-level
- No travel
7d
Call Center Representative
KLAUS ROOFING SYSTEM UPSTATE NEW YO —Albany, NY
- $20 - $23 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Support Representative (Entry-Level)
Raindrop Technolgies LLC —Albany, NY
- $750 - $1,500 a week
- Part-time
- Sales
- Customer service
- No experience needed
- On-the-job training
- Parental leave
Quick Apply
Customer Service Representative
The Nassau Companies of New York. —East Greenbush, NY
- $23 - $25 an hour
- Online Application
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
Quick Apply
Cust Care Rep I (contract)
Elevance Health —Latham, NY
- $15.83 - $21.89 an hour
- 8 hour shift
- Hybrid work
- Data analysis skills
- Research
- High school diploma or GED
- Health savings account
- Disability insurance
Supervisor, Customer Service - Hybrid (Albany, New York)
EmblemHealth —Albany, NY
- $56,160 - $99,360 a year
- Microsoft Outlook
- HIPAA
- Mid-level
Part-Time Customer Support Representative
Public Partnerships LLC —Latham, NY
- $22 an hour
- Part-time
- Hybrid work
- Office
- Entry level
Quick Apply
Business Services Center Representative 1 - VID 216843
State of New York - General Services, Office of —Albany, NY
- $47,695 - $58,447 a year
- Full-time
- Background check
- Oracle
- Research
Member Service Representative (Call Center) $20/hr.
Broadview Federal Credit Union —Albany, NY
- $20 an hour
- 8 hour shift
- Finance
- High school diploma or GED
- Computer skills
Customer Service Representative I
Versant Health —Albany, NY
- $16.50 - $17.75 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
11d
Customer Service Representative - State Farm Agent Team Member
Erik Lachance - State Farm Agent —Delmar, NY
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply

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Campaign Coordinator

The Mailworks -
Menands, NY

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Email customer support
Phone communication
Interviewing clients
Phone customer support
Video communication
Computer skills
AI-driven automation
Cross-functional collaboration
Consultative selling
Cross-functional communication

Full Job Description

CAMPAIGN COORDINATOR

Job Description

Position Overview

Reports to: Director of Accounts

Hours: Monday through Friday, 8:00 AM to 4:30 PM

Compensation: $55,000- $65,000

Work setting: In office

The Mailworks is a woman-owned, family-run business specializing in results-driven direct mail campaigns for a nationwide client base. With over 40 years of experience and 90+ professionals across strategy, design, production, and technology, we combine deep industry knowledge with modern tools to help businesses grow. We produce and deliver more than 100 million pieces annually from our in-house facility, transforming the direct mail space through innovation, service, and our proprietary software platforms.

Role Summary

The Campaign Coordinator is an entry-level marketing role and the ideal starting point for someone who wants to build a career in direct marketing strategy and client-facing advisement. This person serves as the primary point of contact for Starter and Pro members navigating the self-serve experience, owning the onboarding, training, consultation, and service request journey from intake through completion. Responsibilities include conducting discovery conversations, developing direct mail recommendations, and coordinating campaign fulfillment across internal teams.

The right person is organized, client-focused, and genuinely excited to develop marketing expertise, grow into a trusted direct mail advisor, and build a career path toward Account Executive and beyond.

Experience level: Entry level

Duties:

Client Onboarding and Training

Conduct onboarding sessions for Starter and Pro members joining the platform
Deliver platform training and educational consultations that build client confidence and self-sufficiency
Help clients understand platform functionality, workflows, and best practices
Identify gaps in client knowledge and address them proactively during onboarding interactions

Campaign Consultation and Direct Mail Guidance

Conduct campaign strategy consultations when requested by clients
Complete The Mailworks Direct Mail Academy as part of onboarding and apply its principles when advising clients
Lead discovery conversations to understand business objectives, target audiences, and marketing goals
Develop direct mail recommendations covering audience selection, timing, format, and campaign structure
Provide design direction to clients seeking creative assistance or submitting custom design requests, gathering the brief and translating it clearly for the Creative team
Present recommendations and next steps clearly and professionally, helping clients understand the path forward and access the resources needed for execution

Campaign Support and Service Request Management

Manage incoming client requests across chat, tickets, email, and scheduled consultations
Meet established response-time and resolution-time expectations across all support channels
Prioritize incoming requests appropriately to ensure timely client support
Facilitate requests for custom design services, design templating, campaign strategy consultations, and platform assistance
Submit completed Creative Briefs to initiate design requests from in-house designers, ensuring all project details, client direction, and deliverable expectations are documented accurately before work begins
Ensure all requests are documented accurately, assigned appropriately, and completed within established service-level expectations
Track request status and communicate progress to clients throughout the fulfillment process

Shared-Service Client Support

Participate in round-robin assignment of onboarding sessions, consultations, and support requests
Deliver consistent, high-quality service regardless of prior client interactions or relationship history
Maintain detailed documentation to ensure continuity across the support team
Support a broad portfolio of self-service clients without maintaining assigned accounts

Internal Coordination

Coordinate with Creative, Data, Production, and Client Services teams to fulfill client requests
Provide clear design direction when submitting creative requests on behalf of clients, ensuring the Creative team has the context needed to execute accurately
Ensure deliverables align with client expectations and company standards before delivery
Communicate clearly across internal teams to keep requests moving efficiently and on schedule
Leverage AI tools to support client communication, campaign recommendations, content development, and day-to-day efficiency
Identify recurring client questions and contribute to training materials, help documentation, and process improvements that strengthen the self-service experience

Required Skills and Abilities

Strong written and verbal communication skills, able to communicate professionally across chat, email, phone, and video
Excellent organizational skills and attention to detail, with the ability to manage multiple requests, tasks, and deadlines simultaneously
Solutions-oriented mindset with strong problem-solving skills and reliable follow-through
Comfortable learning and using technology, software platforms, and new systems quickly
Ability to gather information, ask thoughtful questions, and understand client objectives before proposing solutions
Confidence presenting recommendations, explaining processes, and guiding clients to next steps
Collaborative working style with the ability to coordinate across multiple internal teams and stakeholders
Genuine desire to build expertise in direct mail marketing, campaign strategy, and creative best practices; this role is designed to develop a direct mail expert, and the right candidate is invested in that growth
Comfort giving design direction and providing creative guidance to clients and internal teams
Willingness to leverage AI tools to improve efficiency, support client recommendations, and enhance day-to-day work
Ability to listen to business challenges and translate them into actionable direct mail solutions
Alignment with The Mailworks' FLASH'D core values

Preferred Experience

Experience in customer service, customer success, account coordination, marketing, communications, hospitality, retail leadership, or other client-facing roles
Experience leading meetings, training sessions, presentations, or client consultations
Familiarity with CRM, help desk, ticketing, or project management software
Exposure to marketing, advertising, sales, or business communications
Experience working in a fast-paced environment where priorities shift frequently

Physical Requirements

Ability to remain stationary for extended periods while working at a computer
Occasional movement within the office to collaborate with team members or access equipment

Success Indicators

Onboarding sessions are completed successfully and drive platform adoption among Starter and Pro members
Campaign consultations reflect the principles of the Direct Mail Academy; clients receive direct mail recommendations grounded in strategy and aligned with their business goals
Creative Briefs are submitted accurately and completely, providing the Creative team with the context and direction needed to execute client requests without revisions or delays
Support requests receive timely responses and are completed within established service-level expectations
Clients report positive experiences with training, consultations, and support interactions
Design, templating, and campaign requests move efficiently through internal workflows without delays or errors
Documentation enables seamless support continuity regardless of which Campaign Coordinator assists the client
Growing expertise in direct mail strategy and platform functionality is demonstrated over time

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Culture Index Survey Link: https://go.cultureindex.com/p/oxdHr3IBaz2Ny8bk

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Ability to Commute:

Menands, NY 12204 (Required)

Ability to Relocate:

Menands, NY 12204: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service associate jobs in albany ny

Campaign Coordinator

Member Service Associate

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

Automotive Appointment Coordinator

Customer Service Representative

CSR-Call Center Representative

Part Time CSR-Call Center Representative

Customer Service Billing Associate I

Remote Customer Service/Sales Representative

Customer Service Specialist II

Call Center Representative

Customer Support Representative (Entry-Level)

Customer Service Representative

Cust Care Rep I (contract)

Supervisor, Customer Service - Hybrid (Albany, New York)

Part-Time Customer Support Representative

Business Services Center Representative 1 - VID 216843

Member Service Representative (Call Center) $20/hr.

Customer Service Representative I

Customer Service Representative - State Farm Agent Team Member

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