Top 41 Customer service manager Jobs in Albany Ny

Manager, Call Center Operations
Conduent State & Local Solutions, Inc —Albany, NY
- $77,700 - $101,000 a year
- Email
- 5 years
- Analysis skills
- Bachelor's degree
- Paid training
- Paid holidays
12h
Call Center Operations Manager
AAA Hudson Valley —Albany, NY
- $70,000 - $75,000 a year
- Full-time
- 5 years
- Salesforce
- Research
- Health insurance
- Dental insurance
Quick Apply
8h
Supervisor, Customer Service - Hybrid (Albany, New York)
EmblemHealth —Albany, NY
- $56,160 - $99,360 a year
- Microsoft Outlook
- HIPAA
- Mid-level
Manager Client Service - NY
Highmark Inc. —Latham, NY
- $72,000 - $108,000 a year
- Full-time
- Hybrid work
- 3 years
- Ability to lift 50 pounds
- Bachelor's degree
Manager of Customer Service
Capital District Transportation Authority-CDTA —Albany, NY
- $84,123 - $104,700 a year
- 7 years
- Marketing
- Master's degree
- Health insurance
- Dental insurance
PBM Client Experience Manager
CVS Health —Albany, NY
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
3d
Call Center Manager
Capital District Transportation Authority-CDTA —Albany, NY
- $66,669 - $82,002 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Business Administration
- Health insurance
- Dental insurance
Part- time Customer Service Supervisor - ALB Airport
PrimeFlight Aviation Services Inc —Albany, NY
- $19 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Experience & Service Transformation Advisory Manager
Accenture —Albany, NY
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Customer Service/Inside Sales Manager
Elantas PDG —Schenectady, NY
- From $100,000 a year
- Full-time
- Marketing
- Bachelor of Science
- Writing skills
- Health savings account
- 401(k)
Quick Apply
2d
Lead Customer Service Advisor
Pep Boys - Manny, Moe & Jack of Delaware, LLC —Albany, NY
- $17.00 - $19.80 an hour
- Weekends as needed
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Floater Customer Service Manager
Price Chopper —Albany, NY
- $22 - $32 an hour
- 18 years or older
- Computer literacy
- Mid-level
Client Experience Manager
Tyler Technologies —Latham, NY
- $51,035 - $65,000 a year
- ERP systems
- Mid-level
- Travel
Quick Apply
Customer Service Supervisor - Full Time
Whole Foods Market —Albany, NY
- $16.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Director, Member Experience & Service Excellence
Broadview Federal Credit Union —Albany, NY
- $97,371 - $126,582 a year
- Full-time
- 5 years
- Bachelor's degree
- Financial services
Customer Service Supervisor - Part Time
Whole Foods Market —Albany, NY
- $16.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
PT Customer Service Leader
Hannaford —East Greenbush, NY
- $17.60 - $26.20 an hour
- Part-time
- 18 years or older
- Communication skills
- Entry level
7d
Manager, Customer Engineer
Applied Materials —Albany, NY
- $88,000 - $121,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Travel
Director of Member Engagement
Sidney Albert Albany JCC —Albany, NY
- $65,000 - $75,000 a year
- 7 years
- Marketing
- Master's degree
FT Customer Service Leader
Hannaford —Albany, NY
- $17.60 - $26.20 an hour
- Full-time
- 18 years or older
- Communication skills
- Entry level
4d

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Manager, Call Center Operations

Conduent State & Local Solutions, Inc -
Albany, NY

Apply Now

Job Details

Full-time
$77,700 - $101,000 a year
12 hours ago

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Retirement plan

Qualifications

Managing teams in a customer support role
Team leadership
Employee engagement strategy
Performance Reporting
Metrics Reporting
Frontline customer support management
Change management
Team development
Bachelor's degree
Management reporting
Business operations
Employee engagement
Customer satisfaction improvement
Managing business operations budgets
Call center management
Organizational budget management
Staff development

Full Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Manager, Call Center Operations is responsible for leading and optimizing contact center operations to deliver an exceptional customer experience while achieving business goals.

This role oversees performance, workforce planning, employee development, budgeting, and process improvement across all customer interaction channels.

Key Responsibilities

Lead and develop contact center managers and support teams.
Drive performance against key metrics, including Service Level, CSAT, NPS, AHT, FCR, and Quality scores.
Oversee daily operations across phone, email, chat, and digital channels.
Partner with Workforce Management to ensure effective forecasting, scheduling, and staffing.
Identify and implement process improvements that increase efficiency and customer satisfaction.
Manage operational budgets and control labor and operating expenses.
Oversee contact center technologies, including telephony, CRM, workforce management, and AI-enabled tools.
Ensure compliance with company policies, regulatory requirements, and quality standards.
Foster a culture of accountability, continuous improvement, and employee engagement.

Qualifications

Bachelor's degree in Business, Management, Communications, or a related field.
5+ years of contact center leadership experience.
5+ years managing supervisors in a customer service environment.
Proven track record of improving operational performance, customer satisfaction, and employee engagement.
Strong leadership and team development skills.
Experience with workforce management, budgeting, and operational reporting.
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication, presentation, and change management skills.

Preferred

Experience supporting government programs or contracts focused on child support services and solutions.
Experience leading teams of 100+ employees.
Experience in a high-volume, multi-channel contact center environment.
Experience implementing contact center technologies, automation, or AI-enabled solutions.
Lean Six Sigma certification or other continuous improvement methodology experience.
Multi-site or geographically dispersed team leadership experience.

This role is ideal for a results-driven leader who can balance operational excellence, employee engagement, and customer satisfaction in a fast-paced contact center environment.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $77,700-$101,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now

Refine Your Search

customer service manager jobs in albany ny

Manager, Call Center Operations

Call Center Operations Manager

Supervisor, Customer Service - Hybrid (Albany, New York)

Manager Client Service - NY

Manager of Customer Service

PBM Client Experience Manager

Call Center Manager

Part- time Customer Service Supervisor - ALB Airport

Customer Experience & Service Transformation Advisory Manager

Customer Service/Inside Sales Manager

Lead Customer Service Advisor

Floater Customer Service Manager

Client Experience Manager

Customer Service Supervisor - Full Time

Director, Member Experience & Service Excellence

Customer Service Supervisor - Part Time

PT Customer Service Leader

Manager, Customer Engineer

Director of Member Engagement

FT Customer Service Leader

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