Top 51 Digital patient experience manager Jobs in Albany Ny

Digital Patient Experience Manager
Ellis Medicine —Schenectady, NY
- $38.59 - $57.89 an hour
- Full-time
- Marketing
- Ability to walk for extended periods
- 5 years
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Senior Product Manager, Healthcare Contact CenterDigital Product
CVS Health —Albany, NY
- $106,605 - $260,590 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Product management
- Health insurance
- Dental insurance
5d
Manager - Cyber Resilience
CVS Health —Albany, NY
- $83,430 - $222,480 a year
- Full-time
- High school diploma or GED
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Health Provider Revenue Cycle Manager
Accenture —Albany, NY
- $87,400 - $293,800 a year
- Full-time
- Oracle
- HIPAA
- Bachelor's degree
- Paid holidays
- Disability insurance
Health - Network Performance / Utilization Manager
Accenture —Albany, NY
- $87,400 - $293,800 a year
- Full-time
- Bachelor's degree
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Lead Director Category Manager Skincare (Beauty & Personal Care)
CVS Health —Albany, NY
- $100,000 - $231,540 a year
- Full-time
- Merchandising
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Assistant Category Manager – Consumables
CVS Health —Albany, NY
- $54,300 - $145,860 a year
- Full-time
- Sales
- 5 years
- Merchandising
- Health insurance
- Dental insurance
Life Sciences Industry Expert - Supply Chain and Manufacturing SAP/Oracle ERP Senior Manager Leader
Accenture —Albany, NY
- $122,700 - $338,300 a year
- Full-time
- Oracle
- 8 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Health Payment Reimbursement Manager
Accenture —Albany, NY
- $87,400 - $293,800 a year
- Full-time
- Bachelor's degree
- Travel
- US work authorization
- Paid holidays
- Disability insurance
Customer Service Associate
Walgreens —Rensselaer, NY
- $16 - $18 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Life Sciences Supply Chain and Operations – Supply Chain Planning Manager
Accenture —Albany, NY
- $87,400 - $293,800 a year
- Full-time
- Management
- Sales
- 5 years
- Paid holidays
- Disability insurance
Life Sciences Supply Chain and Operations – Supply Chain Planning Consultant
Accenture —Albany, NY
- $59,100 - $205,800 a year
- Full-time
- Management
- Sales
- Analysis skills
- Paid holidays
- Disability insurance
PCP/Endo Business Specialist - Albany, NY
BI Pharmaceuticals, Inc. —Albany, NY
- $115,000 - $222,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- OSHA
Campaign Fundraising Specialist - Albany
Blood Cancer United —Albany, NY
- $25 - $28 an hour
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Bachelor's degree
- Wellness program
- Paid holidays
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Customer Service Associate - Temporary
Walgreens —Colonie, NY
- $16 - $18 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —Troy, NY
- $17 - $19 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Quality Compliance Specialist (Change Controls)
Regeneron —Rensselaer, NY
- $62,355 - $110,000 a year
- Monday to Friday
- Microsoft Word
- Bachelor of Science
- Office
- Relocation assistance
- Health insurance
9d
Quality Compliance Specialist (Quality Risk Management)
Regeneron —East Greenbush, NY
- $67,400 - $128,700 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
14h
Relationship Banker - Colonie
Arrow Bank NA —Albany, NY
- $21.25 - $24.50 an hour
- Rotating shift
- Microsoft Excel
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
RN, Case Manager (NY | Remote)
aptihealth —Clifton Park, NY
- $67,000 - $85,000 a year
- Full-time
- Remote
- Nursing
- RN License
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Digital Patient Experience Manager

Ellis Medicine -
Schenectady, NY

Quick Apply

Job Details

Full-time
$38.59 - $57.89 an hour

Qualifications

Bachelor's degree

Full Job Description

The Digital Patient Experience Manager serves as the strategic lead for Ellis Medicine’s digital patient experience — ensuring patients can easily find, trust, and access care through digital channels.

This role is responsible for coordinating and improving Ellis Medicine’s digital “front door,” including online reputation, website experience, search visibility, and digital patient feedback. The position works across departments to align digital touchpoints with patient needs and organizational priorities.

Under the direction of the Senior Director of Marketing & Communications, this role acts as an organizational coordinator, partnering with Marketing, Information Technology, Patient Access, clinical practices, and external vendors to enhance digital access, improve patient experience, and strengthen Ellis Medicine’s reputation.

This is a strategy and coordination role, not a technical programming or primary content creation position.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education: Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or related field required.

Experience:

Five to eight years of progressively responsible experience in digital marketing, digital strategy, healthcare marketing, or related field required.

Preferred experience includes:

Experience working within a healthcare system or similarly complex, regulated environment
Demonstrated experience in digital strategy, including website optimization, SEO, and online reputation management
Experience analyzing digital performance metrics and translating data into actionable insights
Experience managing cross-functional projects and coordinating across departments

Strong strategic thinking and analytical skills
Ability to interpret digital data and identify trends, opportunities, and risks
Excellent project management and organizational skills
Ability to lead initiatives across departments without direct authority
Strong written and verbal communication skills, particularly in patient-facing, regulatory or sensitive contexts
Understanding of patient experience principles and healthcare access challenges
Familiarity with website content management systems, SEO tools, and reputation management platforms
Ability to manage multiple priorities in a fast-paced environment
Collaborative, proactive, and solutions-oriented approach

PRIMARY RESPONSIBILITIES OF THE POSITION:

Lead and support the development of a cohesive digital patient experience strategy aligned with organizational goals
Identify opportunities to improve how patients find, evaluate, and access care online
Monitor emerging trends in digital healthcare access, search behavior, and patient expectations

Monitor and manage Ellis Medicine’s presence across online review platforms (e.g., Google, Yelp, Healthgrades)
Develop and implement standards for timely, consistent, and empathetic responses to patient reviews
Track and analyze trends in patient feedback and sentiment
Produce regular reports summarizing insights and identifying opportunities for operational improvement
Escalate recurring or systemic issues to appropriate departments (Patient Experience, Nursing, Operations)

In collaboration with the Senior Director, lead strategic oversight of the Ellis Medicine website
Serve as project lead for website enhancements and refresh initiatives, working with external vendors
Optimize website structure and content based on patient needs, high-demand services, and key user tasks
Ensure accuracy and consistency of clinical and service information
Establish and maintain governance processes for website updates and content management

Improve search engine optimization (SEO) across Ellis Medicine’s digital properties
Optimize service line content, metadata, and provider listings to align with patient search behavior
Ensure accuracy and consistency across online directories and listings
Monitor and improve visibility in search engines and emerging AI-driven search tools

Track and analyze key performance indicators related to website engagement, search visibility, patient access, and online reputation
Develop dashboards and reports to communicate performance to leadership
Use data to inform strategy, prioritize improvements, and measure impact

Monitor social media channels for patient questions, concerns, and feedback
Coordinate responses with Marketing and Patient Experience teams
Identify emerging issues and trends impacting patient perception and experience

Serve as a central point of coordination across Marketing, IT, Patient Access, and clinical practices for digital patient experience initiatives
Participate in cross-functional meetings to align digital strategy with operational workflows
Support implementation of improvements related to patient access, navigation, and communication

Work with external vendors supporting website development, SEO, and reputation management
Help evaluate vendor performance and identify opportunities for optimization

Lead and manage digital initiatives from planning through execution
Prioritize high-impact work and ensure timely completion of projects
Balance strategic initiatives with ongoing operational needs

Stay current on best practices, tools, and trends in digital healthcare experience and consumer behavior
Identify and recommend opportunities for innovation and improvement

Collaborate effectively with colleagues across the organization
Maintain patient confidentiality and adhere to all privacy policies and laws
Support departmental and organizational initiatives
Complete required training as assigned
Additional duties as assigned

PHYSICAL REQUIREMENTS:

The position is located indoors under normal working conditions. Should be able to perform moderately difficult manual manipulations such as using a keyboard and writing for extended periods of time. Must be able to sit at a computer workstation for prolonged periods and perform tasks requiring hand-eye coordination, including typing and data entry. Mobility requirements include the ability to stand, walk, and move throughout the organization as needed.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, and will prohibit, discrimination on the basis of race, creed, color, religion, sex/gender (including pregnancy), age, national origin, disability (including pregnancy-related conditions), genetic information, predisposition or carrier status, military or veteran status, prior arrest or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, domestic violence victim status, known relationship or association with any member of a protected class, and any other characteristic protected by applicable law violates federal, state and, where applicable, local laws , reproductive health decisions or source of payment, consistent with applicable legislation and to comply with the laws pertaining thereto.

Salary Range: $38.59-$57.89/hour /hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Location: Ellis Medicine · Public Relations
Schedule: Full Time (40 Hours), Days

Quick Apply

Refine Your Search

digital patient experience manager jobs in albany ny

Digital Patient Experience Manager

Senior Product Manager, Healthcare Contact CenterDigital Product

Manager - Cyber Resilience

Health Provider Revenue Cycle Manager

Health - Network Performance / Utilization Manager

Lead Director Category Manager Skincare (Beauty & Personal Care)

Assistant Category Manager – Consumables

Life Sciences Industry Expert - Supply Chain and Manufacturing SAP/Oracle ERP Senior Manager Leader

Health Payment Reimbursement Manager

Customer Service Associate

Life Sciences Supply Chain and Operations – Supply Chain Planning Manager

Life Sciences Supply Chain and Operations – Supply Chain Planning Consultant

PCP/Endo Business Specialist - Albany, NY

Campaign Fundraising Specialist - Albany

Customer Service Associate - Temporary

Pharmacy Customer Service Associate

Quality Compliance Specialist (Change Controls)

Quality Compliance Specialist (Quality Risk Management)

Relationship Banker - Colonie

RN, Case Manager (NY | Remote)

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