Top 3 help desk analyst Jobs in albany ny

Systems Administrator (Microsoft 365 & Azure)
The State University of New York (SUNY) —Albany, NY
- $50,000 - $56,000 a year
- Full-time
- School experience
- Azure
- AWS
- Paid holidays
- Health insurance
Computer Operator, (SG-10), Computer Operator, Trainee (NYHELPS) Item# 08211
State of New York - State Comptroller, Office of the —Troy, NY
- $40,391 - $55,322 a year
- Weekends as needed
- Background check
- Customer service
- High school diploma or GED
- Paid holidays
- Health insurance
1d

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Help Desk Technician (NY HELPS)
Capital Region BOCES —Albany, NY
Graduation from an accredited college or university with an Associate’s Degree in Management Information Systems, Computer Science, Information Resources…
$44,787 a year
IT Technician
Espey Manufacturing & Electronics Corp. —Saratoga Springs, NY
Associate degree in Information Technology, Computer Science, or related technical field. Minimum of 2 years of experience in IT support, help desk, or…
$20 - $30 an hour
12d

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Desktop Analyst
Elevance Systems —Hilliard, OH
To log all calls on the call logging system. Help desk: 1 year (Preferred). To take ownership of user problems and be proactive when dealing with user issues.
$24 - $25 an hour
Quick Apply
Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply

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Systems Administrator (Microsoft 365 & Azure)

The State University of New York (SUNY)
Albany, NY

Apply Now

Job Details

Full-time
$50,000 - $56,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Pension plan
Parental leave
Vision insurance

Qualifications

Computer hardware
Productivity software

Full Job Description

Location: Albany, NY Category: Professional Positions Job Type: Full-time Posted On: Thu Jan 29 2026 Job Description:

Provides technical support and administration for server infrastructure, cloud services, and enterprise applications within SUNY System Administration. Assists with Level 2 and 3 technical support while developing expertise in server administration, Office 365/Azure environments, and enterprise systems. Contributes to infrastructure projects and maintains system documentation.

Duties and Responsibilities:
Server Administration:
Assists with Linux and Windows Server operating system administration
Supports applications for System Administration and SUNY campuses

Performs standard support operations including:
Server patching
LAN account creation
File share management

Develops familiarity with various server operating systems:
Windows
Linux
AWS cloud hosting
Azure cloud hosting

Azure/Office 365 Administration:
Provides support for Office 365 and local hosted Exchange servers

Manages and supports core Office 365 services:
Email systems
Teams
OneDrive
SharePoint
File Sharing
Microsoft Defender

Assists with Azure platform administration
Develops proficiency in O365 platform support
Aids with security configuration for Azure and O365 resources

Technology Solutions Support:
Delivers 2nd and 3rd level technical support for:
System Administration offices
SUNY Campuses
Department-specific services

Familiarizes with SSII process and troubleshooting procedures

Maintains documentation in TDX knowledgebase for:
End user reference
OIT staff procedures

Logs all incidents and requests in TDX System

Technology Solutions Projects:
Participates in departmental projects including:
New product deployments
Computer rollouts
Server deployments/migrations
Service migrations (e.g., ITEC Zen environment transition)

Assists with implementation of new technologies

Job Requirements:
Minimum Qualifications:
Associate's degree in Information Technology or related field
Additional relevant experience may substitute for degree
0-2 years of technical support experience
Basic troubleshooting abilities
Strong customer service orientation
Proficiency with Microsoft Office Suite
Basic understanding of computer hardware and software
Ability to follow established procedures
Good communication skills
Basic documentation abilities

Preferred Qualifications:
Bachelor's degree in related field
Experience with help desk ticketing systems (TDX)
Basic knowledge of audio/visual equipment
Experience in educational environment

Familiarity with:
Windows operating systems
Basic networking concepts
Standard office equipment
Microsoft Azure
Amazon Web Services

Additional Information:
Must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is NOT available for this position.
Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $50,000-$56,000 annually.
State Title: Programmer Analyst (SL-2) and is part of the United University Professions Union.
Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our UUP benefits summary for additional information.
This position will be based in Albany, NY.

SUNY System Administration Benefits:
SUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:

Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.
Explore our full benefits offerings here: www.suny.edu/benefits

Apply Now

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help desk analyst jobs in albany ny

Systems Administrator (Microsoft 365 & Azure)

Computer Operator, (SG-10), Computer Operator, Trainee (NYHELPS) Item# 08211

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