Top 16 Medical services manager Jobs in Albany Ny

Manager of Patient Services
Shields Health Solutions —Albany, NY
- $65,000 - $90,000 a year
- Microsoft Excel
- Microsoft Outlook
- Hospital
Quick Apply
3d
Scheduling and Patient Services Lead - Pediatrics
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Scheduling and Patient Services Lead
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Manager, Access Services- Patient Engagement Center
Albany Medical Center —New Scotland, NY
- $70,068 - $108,605 a year
- Full-time
- 5 years
- HIPAA
- Analysis skills
Scheduling and Patient Services Lead - Psych Outpatient Clinic, Albany
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- Psychiatry
- HIPAA
- Mid-level
Supervisor, Customer Service - Hybrid (Albany, New York)
EmblemHealth —Albany, NY
- $56,160 - $99,360 a year
- Microsoft Outlook
- HIPAA
- Mid-level
Cardiovascular Service Line Business Manager - St Peters Health Partners
St. Peter's Health Partners —Albany, NY
- $41.45 - $62.20 an hour
- Full-time
- Bachelor of Science
- Master's degree
- Analysis skills
Case Manager - Adult Residential Services
Equinox Inc —Albany, NY
- $21 an hour
- Full-time
- Adults
- HIPAA
- No experience needed
- Paid holidays
- Disability insurance
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RN-Clinical Service Line Lead - 40hrs/week, DAYS
Albany Medical Center —Albany, NY
- $84,783 - $131,414 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
Supervisor of Case Management and Social Work Services
Ellis Medicine —Schenectady, NY
- $31.50 - $47.26 an hour
- Full-time
- RN License
- Hospital
- English
Quick Apply
Case Manager/Service Coordination
Belvedere Home Care —Albany, NY
- $21 - $23 an hour
- Full-time
- Master of Social Work
- Nursing
- RN License
- Paid holidays
- Disability insurance
Quick Apply
Innovations Waiver Care Manager
TRILLIUM HEALTH RESOURCES —United States
- $56,270 - $68,428 a year
- Full-time
- RN License
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
14d

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Manager of Patient Services

Shields Health Solutions -
Albany, NY

Quick Apply

Job Details

$65,000 - $90,000 a year
3 days ago

Qualifications

Direct patient care
Microsoft Excel
Microsoft Outlook
Word embeddings
Communication platforms
Pharmacies (work setting)
Documentation tools
Data entry
Microsoft Teams

Full Job Description

Manager Patient Services

The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons

Key Responsibilities

Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
Coach and develop liaison team and instill Shields culture at health system partner site
Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
Provide performance updates to Shields leadership team
Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
Ensures coverage for Specialty Liaisons when absent from work
Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
Identifies, assesses and contributes to continuous process improvement and optimization initiatives
Provides subject matter expertise to hospitals and clinics within their span of control
Other duties as assigned

Education & Experience

Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
This candidate will be able to quickly learn other programs and extract relevant information
Possess strong organizational skills is a must
Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information
Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
Motivates and inspires
Results orientation
Relationship builder
Collaborative, team player
A passion to help people
Drive to succeed
Confidential

Job Salary:

An employee in this position can expect a salary rate between $65,000 and $90,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [email protected].

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Refine Your Search

medical services manager jobs in albany ny

Manager of Patient Services

Scheduling and Patient Services Lead - Pediatrics

Scheduling and Patient Services Lead

Manager, Access Services- Patient Engagement Center

Scheduling and Patient Services Lead - Psych Outpatient Clinic, Albany

Supervisor, Customer Service - Hybrid (Albany, New York)

Cardiovascular Service Line Business Manager - St Peters Health Partners

Case Manager - Adult Residential Services

RN-Clinical Service Line Lead - 40hrs/week, DAYS

Supervisor of Case Management and Social Work Services

Case Manager/Service Coordination

Innovations Waiver Care Manager

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