Top 130 Patient services coordinator Jobs in Albany Ny

Coordinator of Patient Experience FT Days - Monday - Friday
St. Peter's Health Partners —Albany, NY
- $27.15 - $34.79 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Mid-level
Scheduling and Patient Services Lead - Pediatrics
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Scheduling Coordinator
BHI, LLC —Albany, NY
- $26 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
5d
Scheduling and Patient Services Lead
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Patient Services Coordinator I
New York Oncology Hematology —Albany, NY
- $17 - $20 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
Practice Coordinator
Community Care Physicians —Latham, NY
- $21 - $28 an hour
- Full-time
- Surgery
- Mid-level
- Recruiting
- Paid holidays
- Health insurance
Clinical Coordinator - Patient Engagement Center
Albany Medical Center —Albany, NY
- $59,066 - $88,599 a year
- Full-time
- HIPAA
- Mid-level
- Pediatrics
Referral Coordinator-HYBRID/REMOTE Rensselaer
St. Peter's Health Partners —Rensselaer, NY
- $19.20 - $25.85 an hour
- Full-time
- Remote
- 5 years
- Medical office experience
- HIPAA
3d
Administrative Operations Specialist
Albany Medical Center —Albany, NY
- $54,690 - $82,035 a year
- Full-time
- Customer service
- Office
- Bachelor's degree
Unit Coordinator: Peds ED - 36hrs/week, DAYS
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Part-time
- HIPAA
- Mid-level
- High school diploma or GED
Mail & Correspondence Coord-41066
Community Care Physicians —Latham, NY
- $16 - $21 an hour
- Part-time
- Computer literacy
- HIPAA
- Research
- Paid holidays
- Health insurance
Referral Transcriptionist & Medical Record Coordinator
Albany Medical Center —Albany, NY
- $46,947 - $65,726 a year
- Part-time
- Computer literacy
- Mid-level
- High school diploma or GED
13d
Patient Access Spec - ED
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Full-time
- Vital signs
- HIPAA
- Clinic experience
Patient Coordinator
Albany Braces —Albany, NY
- $20 - $24 an hour
- Full-time
- Dental office
- Organizational skills
- In-person
- Health savings account
- Paid holidays
9d
Training Assistant
Albany Medical Center —Albany, NY
- $46,947 - $65,726 a year
- Full-time
- Customer service
- HIPAA
- Mid-level
VOLUNTEER COORDINATOR - Hospice Albany - FT Days
St. Peter's Health Partners —Albany, NY
- $20.20 - $30.30 an hour
- Full-time
- Public speaking
- Mid-level
- Administrative experience
Patient Care Coordinator
Buenau's Opticians —Delmar, NY
- $20 - $25 an hour
- Computer literacy
- High school diploma or GED
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Unit Coordinator: Preop - Full Time, Evenings, No weekends
Albany Medical Center —Albany, NY
- $46,215 - $60,080 a year
- Full-time
- Surgery
- Computer literacy
- HIPAA
5d
Patient Access Coordinator (Req 101102)
Whitney M Young Jr Health Center —Albany, NY
- $23.50 - $24.50 an hour
- Bilingual
- Medical office experience
- Public speaking
- Commuter assistance
- Health insurance
Quick Apply
Medical Office Assistant
Allied Digestive Health —Albany, NY
- $19 - $25 an hour
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
- Commuter assistance
- Health insurance
Quick Apply

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Coordinator of Patient Experience FT Days - Monday - Friday

St. Peter's Health Partners -
Albany, NY

Apply Now

Job Details

Full-time
$27.15 - $34.79 an hour

Qualifications

Employee relationship building
Working with families
Client interaction via phone calls

Full Job Description

Employment Type:
Full time

Shift:
Day Shift

Description:
Coordinator of Patient Experience - FT Days - Monday - Friday

Hours: 7:30am - 4:00pm
Location: On-site at St. Peter's Hospital Campus

Position Summary: In accordance with the Mission, Vision and Values of St. Peter’s Heath Partners, the Coordinator of Patient Experience contributes to the day-to-day functions related to the Office of Patient Experience. The primary goal is to hear the voice of patients and families related to both positive and negative experiences within St. Peter’s Health. The coordinator acts as a liaison with clinical leadership, service areas, risk management, quality and others, to manage all aspects of complaint management and support the organization in efforts be “the most trusted health partner.” In addition, the coordinator participates in moderate to high complexity projects including analytics, improvement support, training, and patient experience data analysis.

Position Highlights:

Quality of Life: Where career opportunities and quality of life converge.
Advancement: Strong orientation program, generous tuition allowance and career development
Work/Life: Positions and shifts to accommodate all schedules
We offer great Benefits including: Competitive Pay, Paid Leave. Shift Differentials, just to name a few.

Essential Functions:
The following description of the job responsibilities and standards are intended to reflect the significant responsibilities and duties of the job, but is not intended to describe duties and/or other responsibilities as may be assigned from time to time.

Initial intake of positive and negative patient and family feedback related to experience of care
Follow formal grievance and complaint process in accordance with SPHP policies and procedures and as outlined in CMS, DOH, JCAHO regulatory requirements.
Conduct case reviews as necessary to bring patient and family concerns to resolution.
Build and maintain effective working relationships with patients, physicians, employees, and visitors; in-person or on the telephone, thus promoting a positive service image.
Compose follow up letters in accordance with policies and procedures and regulatory requirements.
Assist patients and families by guiding them to appropriate resources.
Provides analytic support of patient experience data, based on organizational goals.
Provides training and support to hospital leadership for survey tools, including data analysis, and report interpretation.
Manages the utilization of tools such as patient surveys, rounding data collection tools, etc.
Provides on-going education related to patient experience.
Provides training using evidence-based best practices in the field of Patient Experience

Education, Training, Experience, Certification and Licensure:

Bachelor’s Degree
Preferred - Minimum of 2 years’ experience within the St. Peter’s Health Partners network or another health care network.
Experience with patients and families, either in person or over the telephone

Skills

Working knowledge of the EPIC EMR preferred.
Demonstrated high clinical competence and ability to work in a team situation with other professionals and carry out responsibilities with minimal supervision
Proficiency of computers, keyboarding, and various programs (Excel (advanced knowledge preferred), Word, PowerPoint, Outlook, etc.)

Supervised By:

Regional Manager of Patient Experience.

Pay Range: $27.15 - $34.79
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Please be aware for the safety and security of our colleagues and patients all new employees are required to undergo and pass all applicable state and federally mandated pre-employment screening requirements

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Apply Now

Refine Your Search

patient services coordinator jobs in albany ny

Coordinator of Patient Experience FT Days - Monday - Friday

Scheduling and Patient Services Lead - Pediatrics

Scheduling Coordinator

Scheduling and Patient Services Lead

Patient Services Coordinator I

Practice Coordinator

Clinical Coordinator - Patient Engagement Center

Referral Coordinator-HYBRID/REMOTE Rensselaer

Administrative Operations Specialist

Unit Coordinator: Peds ED - 36hrs/week, DAYS

Mail & Correspondence Coord-41066

Referral Transcriptionist & Medical Record Coordinator

Patient Access Spec - ED

Patient Coordinator

Training Assistant

VOLUNTEER COORDINATOR - Hospice Albany - FT Days

Patient Care Coordinator

Unit Coordinator: Preop - Full Time, Evenings, No weekends

Patient Access Coordinator (Req 101102)

Medical Office Assistant

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