Top 26 Call center representative Jobs in Albany Or

Contact Center Representative
Central Willamette Credit Union —Albany, OR
- $19.12 - $23.90 an hour
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Wellness program
Quick Apply
Contact Center Representative PT Mon-Fri 11AM-3PM
Central Willamette Credit Union —Albany, OR
- $19.12 - $23.90 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply
Contact Center Representative-Spanish Speaker
Central Willamette Credit Union —Albany, OR
- $20.12 - $24.90 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
Medical Office Client Service Representative On Call
Benton County Oregon —Corvallis, OR
- $35,881.46 - $46,319.73 a year
- Temporary
- Background check
- Spanish
- CPR Certification
- Wellness program
Spanish Bilingual Remote Customer Service Representative
VIMO INC —Salem, OR
- $19.00 - $20.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Technician, End User Support
T-Mobile USA, Inc. —Salem, OR
- $23.76 - $42.86 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- AD&D insurance
3d
Telemarketer - State Farm Agent Team Member
Suzanne Bodlovic - State Farm Agent —Albany, OR
- $18 - $20 an hour
- Full-time
- Spanish
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply

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Contact Center Representative

Central Willamette Credit Union -
Albany, OR

Quick Apply

Job Details

Full-time
$19.12 - $23.90 an hour

Benefits

Paid training
Wellness program
Health savings account
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Volunteer time off
Life insurance
Referral program
Paid sick time

Qualifications

Computer operation
Promoting bank products
High school diploma or GED
Computer skills
Promoting bank services

Full Job Description

Respect. Integrity. Ethics. Compassion. Humor.

At our Credit Union these five core values aren’t just words on a wall, they are our daily way of life. Our purpose is to build local loyalty; connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn, and who enjoy a good laugh.

At Central Willamette Credit Union we are laser-focused on building a stronger financial future for each of our members and we’re particularly passionate about making the communities of the Willamette Valley even better places to live, work and play. We do this by training our sales and service team members to become Financial Advocates who work tirelessly to improve our members’ financial lives. And we don’t stop there. We are fanatical supporters of the non-profit organizations that create the fabric of the communities we call home.

POSITION PURPOSE

To serve as the first point of contact for our members by answering incoming calls, actively listening to understand needs, and working toward first call resolution whenever possible. This role delivers consistently excellent member experience by providing accurate, timely service; communicating clearly and professionally; using sound judgment and available resources to determine next steps; and collaborating with internal teams when transfer or escalation is needed. The Contact Center Representative is expected to learn and apply policies, procedures, and tools consistently, seek opportunities to improve workflows, and advocate for solutions that benefit members and internal partners. Possible remote work after initial in office training at Albany Branch after 6 months.

Benefits Package: This role offers a comprehensive benefits package that includes:

Vacation: 2 weeks (Year 1), 3 weeks (Year 2), 4 weeks (Year 3+)
Holidays: 10 paid holidays/year
Sick Time: 5 paid sick days/year
Insurance: Medical, dental & vision (effective 1st of the month after hire)
Incentives: Monthly incentives + semi-annual incentive up to 2.5% each period (5% annually) based on organizational goals
401(k): Eligible after 6 months; CWCU match 100% of first 3% + 50% of next 2% (of gross salary)

Essential Functions & Responsibilities
Member Service & Transactions (90%)

Handle incoming phone calls with professionalism, patience, and a member-first approach; build rapport quickly and maintain a calm, respectful tone in all situations.
Ask effective questions and actively listen to identify the true need; anticipate next steps and offer clear, collaborative solutions that make life easier for the member.
Strive for first-call resolution by using available tools, knowledge, and resources; follow through to completion and ensure members understand outcomes and expectations.
Direct members to appropriate staff when needed, ensuring warm handoffs and clear documentation to keep the member experience seamless.
Process routine transactions accurately and efficiently, including loan payments, withdrawals, transfers, check orders, and other clerical tasks; maintain attention to detail and protect member information.
Manage account-related requests with consistent application of policies and sound decision-making, including blocking/reordering plastic cards, stop payments, closing loans when appropriate, and handling disputes.
Research and resolve member concerns, complaints, and technology issues by evaluating options, selecting appropriate solutions, and escalating when necessary.
Assist with online banking and account inquiries by explaining steps clearly, confirming understanding, and helping members feel confident using digital tools.
Educate members on Credit Union products and services, including Wealth Management Services, and provide referrals for financial solutions aligned with member needs.
Identify opportunities to enhance the member experience by sharing first-hand member feedback and trends with leadership or partners; recommend improvements to products, services, or processes.

Compliance, Training & Collaboration (10%)

Maintain up-to-date knowledge of Credit Union policies, regulatory requirements, and security measures; apply them consistently and seek guidance when appropriate.
Demonstrate learning agility by participating in ongoing training, applying new knowledge quickly, and using feedback to improve performance.
Collaborate with team members and internal departments to solve problems, reduce member friction, and support team success; contribute to a positive culture aligned with CWCU values.
Look for opportunities to optimize efficiency and enhance workflows; use systems and tools consistently and responsibly.
Perform additional duties as required, prioritizing effectively while maintaining quality, accuracy, and professionalism.

Education & Experience Requirements

High school diploma or equivalent.
Minimum of 1 year of customer service experience required; financial institution experience preferred.
Experience with a multi-line telephone system desirable.
Basic computer skills required to complete tasks outlined in the Essential Functions & Responsibilities.

Apply today and help us build local loyalty, connect to community, and make life easier for the members we serve.

Salary $19.12-$23.90

Expected hours: 40 per week

Benefits:

401(k) 4% Match
AD&D insurance
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Referral program
Vision insurance
Volunteer time off
Wellness program

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in albany or

Contact Center Representative

Contact Center Representative PT Mon-Fri 11AM-3PM

Contact Center Representative-Spanish Speaker

Medical Office Client Service Representative On Call

Spanish Bilingual Remote Customer Service Representative

Technician, End User Support

Telemarketer - State Farm Agent Team Member

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