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Technology Technician III

Cabarrus County Schools -
Concord, NC

Apply Now

Job Details

Full-time
$5,160 - $8,256 a month

Qualifications

Computer operation
Customer communication
Electronic systems troubleshooting
Windows
Driver's License
Desktop applications
Productivity software
Peripheral hardware support

Full Job Description

General Definition of Work

Performs intermediate technical work for break/fix of technology hardware, installation of software, desk side support and related work as apparent or assigned. Additionally, this position will act as team lead of multiple Technicians (level II) and field project leads as needed for various projects.

Qualification Requirements

Graduation from a four- or two-year college or technical school with a degree in a related field and at least two years experience. One year experience with Cabarrus County Schools’ Technology department (preferred); or equivalent combination of education and experience. Experience and peripheral troubleshooting along with one or more of the following certifications: A+, Net+, Security+, Security+, Cisco Certified Network Associate (CCNA), Apple Certified Support Professional (ACSP), Microsoft Certified Professional (MCP), etc.

Knowledge, Skills and Abilities

Basic knowledge of electronic principles and fundamentals of physics as applied in
General knowledge of computers and related technology
General knowledge of electronic
Familiarity with the operation and uses of standard test
Basic knowledge of mathematical principles as applied in electronic circuit
Ability to utilize oral and written communication effectively with end-users and
Must have a general working knowledge of Microsoft Office Applications, and Windows operating system environment.
Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.

Salary

Pay Grade NC17.E

Reports to

Director of Technology

Essential Functions

Acts as field lead on projects as assigned.
Assists in training and mentoring technicians.
Assists with the installation and upgrade of hardware, software, and related
Reads and interprets schematics, wiring diagrams, and
Executes service delivery by performing: PC break-fix; MAC break-fix, Desk Side support, installs, moves, adds, changes according to Managed Client Policy and Procedure Guide.
Maintains an inventory of electronic components needed to make timely repairs
Addresses Help Desk trouble tickets and work order requests on a daily

Physical Requirements

Requires the frequent exertion of up to 50 pounds of
Regularly requires standing, walking, speaking or hearing, using hands to finger, handle or feel, climbing or balancing and reaching with hands and arms.
Frequently requires pushing or pulling and
Occasionally requires sitting and stooping, kneeling, crouching or
Requires ability to adjust focus, depth perception and color
Vocal communication is required for expressing or exchanging ideas by use of the spoken
Hearing is required to perceive information at normal spoken word
Requires preparing and analyzing written or computer
Requires visual inspection involving small defects and/or small
Requires use of measuring
May require assembly or fabrication of parts within arm’s
Must be able to operate machines, motor vehicles or
Frequently requires working in high, precarious
May be exposed to the risk of electrical
Occasionally requires exposure to fumes, airborne particles and/or to outdoor weather

Special Requirements

Valid North Carolina driver's license.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

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