Top 2 Guest service agent Jobs in Albion, Ca

FRONT DESK AGENT - Full Time
SCP HOSPITALITY MANAGER LLC —Albion, CA
- $19 - $20 an hour
- Weekends as needed
- Basic math
- Sanitation
- Ability to climb stairs
Quick Apply
Guest Services Agent
Trailborn Mendocino —Mendocino, CA
- $20 an hour
- Extended hours
- Computer literacy
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

FRONT DESK AGENT - Full Time
SCP HOSPITALITY MANAGER LLC —Albion, CA
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Ensure security of guest room access.
$19 - $20 an hour
Quick Apply
Guest Services Agent
Trailborn Mendocino —Mendocino, CA
Maintain a clean, organized, and welcoming front desk and lobby area. Welcome guests upon arrival and complete check-in while ensuring guest information is…
$20 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Guest Service Agent - Weekends 11p-7a
Courtyard by Marriott Dublin —Dublin, OH
Greet guests warmly upon arrival and assist with check-in and check-out procedures. The ideal candidate will be the first point of contact for our guests,…
$15.50 - $16.00 an hour
Quick Apply
Front Desk Agent
Paramount Philly Agency —Columbus, OH
Maintain an organized, clean, and inviting front desk area. Provide accurate information and guide guests to the appropriate resources or team members.
$3,816.36 - $4,596.05 a month
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for guest service agent in albion, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near albion, ca

Front Desk Agent jobs in Thomaston, GA

Travel Agent jobs in Fort Worth, TX

Help Desk With Security Clearance jobs in Maryland City, MD

Front Desk Agent jobs in Alexandria, VA

Front Desk Agent jobs in Sacramento, CA

Insurance Sales Agent Remote From Home jobs in Chicago, IL

Front Desk Agent jobs in Marathon, FL

Guest Service Agent jobs in Lancaster, PA

Food Service jobs in Philadelphia, PA

Region 4 Education Service Center jobs in Houston, TX

Guest Service Agent jobs in Vallejo, CA

Guest Service Agent jobs in Oakland, CA

Food Service jobs in Queens, NY

Guest Service Agent jobs in Seattle, WA

Food Service Worker jobs in San Francisco, CA

FRONT DESK AGENT - Full Time

SCP HOSPITALITY MANAGER LLC
Albion, CA

Quick Apply

Job Details

Full-time
$19 - $20 an hour

Qualifications

Computer operation
Basic math
Customer relationship management
Conflict management
Property management systems (PMS)
Productivity software
Hotel and accommodations guest complaints handling
POS systems
Customer service problem-solving

Full Job Description

Description:

FRONT DESK AGENT - Full Time with Benefits $19 to $20 per hour

Mendocino Coast Lodge - SCP Hotels

The Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests.

The Job

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Greet guests warmly and efficiently, processing check-ins and check-outs with accuracy and speed.
Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
Manage reservations and room assignments, ensuring accuracy and availability.
Process payments and handle guest accounts, adhering to company policies and procedures.
Respond to guest requests and concerns promptly and professionally, resolving issues to their satisfaction.
Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.
Upsell hotel services and amenities to maximize revenue opportunities.
Maintain a clean and organized front desk area, ensuring a professional appearance.
Collaborate effectively with other departments to provide seamless service to guests.
Follow all safety and security protocols to ensure the well-being of guests and staff.
Ensure security of guest room access.
Maintain confidentiality, security, and integrity of organizational data.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Access all functions of computer/software systems.
Other duties as assigned.

Requirements:

Job Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
Must have general computer skills including Microsoft Office and Google Suite.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Ability to calculate figures and amounts using basic math.

Supervision

Reports to the Front Office/Desk Manager.

Education and Experience

High school diploma or equivalent.
Previous customer service experience is required.
Previous Front Desk experience preferred.
Familiarity with hotel reservation systems (experience with specific systems is a plus
State Alcohol Serving Certificate.

Working Conditions

Must be able to stand and move freely about the property for the majority of the shift.
Must be able to occasionally lift, carry, push & pull up to 50 lbs.
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Noise level is usually moderate.

Quick Apply

Refine Your Search

guest service agent jobs in albion, ca

FRONT DESK AGENT - Full Time

Guest Services Agent

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for guest service agent in albion, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected