Description:
THIS IS AN ON-SITE POSITION
JOB SUMMARY:
The Internal IT & Innovation Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.
The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.
REPORTS TO: Director of Finance
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
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Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
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Manage user lifecycle (onboarding/offboarding, permissions, account administration).
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Deploy and support laptops, desktops, mobile devices, and peripherals.
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Perform patching, upgrades, refresh cycles, and routine system maintenance.
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Monitor system performance, security, and backups.
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Maintain accurate documentation of configurations and procedures.
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Ensure compliance with internal IT policies and change management processes.
2. SUPPORT & SERVICE MANAGEMENT
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Serve as primary internal IT support resource (Tier 1–3).
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Manage ticket intake, resolution, documentation, and escalation.
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Provide professional support to employees at all levels.
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Identify and reduce recurring technical issues.
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Provide occasional after-hours support as needed.
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Technology Strategy & Innovation
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Develop and maintain an internal technology roadmap aligned with company goals.
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Research emerging tools, automation platforms, and AI solutions.
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Identify operational inefficiencies and propose technology-driven improvements.
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Lead pilot programs and proof-of-concept initiatives.
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Evaluate solutions based on ROI, usability, scalability, and security.
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Present recommendations to leadership and support organization-wide adoption.
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Track and report measurable outcomes from innovation initiatives.
3. SUCCESS MEASURES
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Stable and secure internal IT environment
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Timely issue resolution and high employee satisfaction
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Reduction in recurring support issues
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Successful rollout and adoption of new technologies
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Measurable operational improvements
ADDITIONAL RESPONSIBILITIES:
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Adhere to departmental policies for reporting and managing requests and change control
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Maintain daily timesheet and expense report entries and submit them accurately and timely
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Other duties as required
Requirements:
TECHNICAL SKILLS & EXPERIENCE:
Strong working knowledge of:
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Microsoft Windows Server
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Microsoft Active Directory (AD, DNS, Group Policy)
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Microsoft 365 & Exchange
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Microsoft Intune
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Windows Desktop OS
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VPN and remote access solutions
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Endpoint security platforms
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Backup and disaster recovery systems
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Wi-Fi and LAN networking fundamentals
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HP and Dell hardware environments
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Understanding of internet architecture and mail flow
Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.
SOFT SKILLS & COMPENTENCIES:
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Strong technical troubleshooting skills
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Organized and process-oriented
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Clear communicator
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Strategic thinker with hands-on execution ability
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Independent, accountable, and collaborative
EDUCATION & QUALIFICATIONS:
Qualifications
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3–5+ years of progressive IT experience
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Strong systems administration background
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Experience supporting Microsoft 365 and Windows environments
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Experience implementing or evaluating new technologies preferred
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Associate or Bachelor’s degree in IT-related field preferred
Preferred Certifications:
CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
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Primarily office-based work using standard computer equipment
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Ability to remain calm and effective during time-sensitive situations
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Occasional evening or weekend work as needed
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Valid driver’s license and reliable transportation
