Top 8 Collection representative ii Jobs in Albuquerque, Nm

Client Services Representative II
Bank of America —Rio Rancho, NM
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
10d
Client Services Representative II - Bilingual Spanish Required
Bank of America —Rio Rancho, NM
- Weekends as needed
- Spanish
- Computer literacy
- English
10d
Patient Services Representative III
First Choice Community Healthcare INC —Los Lunas, NM
- Weekends as needed
- Spanish
- Dental office
- Word processing
Account Manager II - Commercial Lines
HUB International —Albuquerque, NM
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Construction Observer II-IV
Souder, Miller & Associates —Albuquerque, NM
- $23 - $41 an hour
- Construction site
- Basic math
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
1d
UTILITY LAB LEVEL II
Sandia Resort And Casino —Bernalillo, NM
- $28.21 - $31.73 an hour
- Overtime
- Basic math
- Pass drug screening
- Mid-level
1d
Project Engineer I/II- Civil
Souder, Miller & Associates —Albuquerque, NM
- $82,000 - $100,000 a year
- Construction site
- Pass drug screening
- Office
- AD&D insurance
- Disability insurance
Quick Apply

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Client Services Representative II - Bilingual Spanish Required
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Client Services Representative II

Bank of America -
Rio Rancho, NM

Apply Now

Job Details

Full-time
10 days ago

Qualifications

Objection handling (sales technique)
Sales needs analysis
Managing clients in a customer support role
Customer engagement
Relationship management
Financial needs assessment
Technical Proficiency

Full Job Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Required Qualifications:

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology
1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

1+ years of experience in the banking/financial industry
1+ years of experience working in a client service capacity

Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week:

Apply Now

Refine Your Search

collection representative ii jobs in albuquerque, nm

Client Services Representative II

Client Services Representative II - Bilingual Spanish Required

Patient Services Representative III

Account Manager II - Commercial Lines

Construction Observer II-IV

UTILITY LAB LEVEL II

Project Engineer I/II- Civil

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