Top 15 Customer insights analyst Jobs in Albuquerque, Nm

Customer Energy Management Platform (CEMP) Analyst
PNM (PNMR) —Albuquerque, NM
- $82,463 - $140,187 a year
- Full-time
- Computer literacy
- Mid-level
- Office
Financial Analyst
University of New Mexico —Albuquerque, NM
- $4,924 - $7,046 a month
- Full-time
- Background check
- System design
- 3 years
- Paid holidays
- Health insurance
13d
Data Analyst - Behavioral Health Services at Perfectly Imperfect NM
perfectlyimperfectnm —Albuquerque, NM
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- SQL
- Continuous improvement
Quick Apply
Plans, Policy and Futures Support Analyst
CACI —Albuquerque, NM
- $65,000 - $136,500 a year
- Full-time
- Military
- Bachelor of Science
- Mid-level
- Health insurance
Cost Analyst
Technomics —Albuquerque, NM
- Mid-level
- Analysis skills
- Presentation skills
Quick Apply
Lifecycle Management Analyst
SAIC —Kirtland AFB, NM
- Full-time
- Mid-level
- 3 years
- Master's degree
8d
Cleared Early Career R&D Cyber Intel Analyst, Onsite
Sandia National Laboratories —Albuquerque, NM
- $102,400 - $199,700 a year
- Full-time
- Pass drug screening
- Analysis skills
- Bachelor's degree
- Relocation assistance
- Health insurance
8d
Cost Analyst (Mid-Level)
Technomics —Albuquerque, NM
- Mid-level
- Analysis skills
- Presentation skills
Quick Apply
Budget Analyst
ARServices —Albuquerque, NM
- $83,898 - $161,266 a year
- Full-time
- Microsoft Outlook
- 5 years
- Office
- Paid holidays
- Disability insurance
Quick Apply
1d
Senior Financial Analyst
HME Specialists LLC —Albuquerque, NM
- Full-time
- 5 years
- Finance
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Incident Investigation Analyst
Sky Zone —Albuquerque, NM
- $75,000 - $85,000 a year
- Full-time
- 3 years
- Travel
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
10d
Cleared Senior/Principal R&D Technical Targeting Intelligence Analyst, Onsite
Sandia National Laboratories —Albuquerque, NM
- $117,500 - $235,700 a year
- Full-time
- 5 years
- Engineering
- Pass drug screening
- Relocation assistance
- Health insurance
6d
Cleared Senior/Principal R&D Cyber Intel Analyst, Onsite
Sandia National Laboratories —Albuquerque, NM
- $117,500 - $235,700 a year
- Full-time
- 5 years
- Pass drug screening
- Analysis skills
- Relocation assistance
- Health insurance
8d
Cleared Senior/Principal R&D Technical Targeting Engineering Analyst, Onsite
Sandia National Laboratories —Albuquerque, NM
- $117,500 - $235,700 a year
- Full-time
- 5 years
- Engineering
- Pass drug screening
- Relocation assistance
- Health insurance
6d
RF Engineer / Analyst (NAVWAR)
CACI —Albuquerque, NM
- $71,500 - $150,200 a year
- Full-time
- 5 years
- Bachelor of Science
- SQL
- Health insurance

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customer insights analyst jobs near albuquerque, nm

Customer Energy Management Platform (CEMP) Analyst

PNM (PNMR) -
Albuquerque, NM

Apply Now

Job Details

Full-time
$82,463 - $140,187 a year

Qualifications

Bachelor's degree

Full Job Description

POSTING DEADLINE

This position is posted until filled.

DEPARTMENT

Department: Digital Customer Experience

PREFERENCES

Experience in the energy or utility industry
Exposure to AMI data, energy efficiency programs, or customer usage analytics
Experience supporting mobile applications or digital customer self-service solutions

JOB DESCRIPTION

Customer Energy Management Platform (CEMP) Analyst

Salary Grade: G06
Minimum Midpoint Maximum
$82,463 - $111,325 - $140,187

SUMMARY

Supports the planning, enhancement, and ongoing optimization of the Customer Energy Management Platform (CEMP), including mobile and digital customer experiences. This role contributes to Grid Modernization initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports the planning, execution, and ongoing optimization of the AMI (Advanced Metering Infrastructure)

Customer Energy Management Platform, including native mobile applications, by translating business needs and customer feedback into clear requirements for IT, analytics, and vendor partners.

Supports regulatory and internal reporting needs associated with AMI and CEMP analytical and functional initiatives, including data validation, documentation, feature analysis, usability feedback, and release validation

Assists with user acceptance testing (UAT), defect tracking, and validation of mobile and portal enhancements to ensure customer centric functionality and data accuracy

Monitors customer feedback, support issues, and usage data to recommend incremental improvements to usage insights and mobile applications

Coordinate with marketing and customer communications teams by providing insight based inputs that support customer education and adoption efforts

COMPETENCIES

Familiarity with AMI systems, energy usage data, customer self service solutions, or customer energy management tools.

Familiarity with mobile application functionality, usability principles, and digital customer experiences.

Ability to document business and functional requirements clearly and effectively.

Collaborative mindset with the ability to work across technical and non technical teams.

Logical and analytical thinking to solve practical business and technical problems.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE

Bachelors degree in Business, Information Systems, Data Analytics, Engineering, or a related field. Three to five years of experience in business analysis, data analysis, digital platforms, or customer facing technology.

COMMUNICATION SKILLS

Ability to document requirements clearly and collaborate effectively across technical and non technical teams.

MATHEMATICAL SKILLS

Ability to collect data, establish facts, and draw valid conclusions that support business decisions.

COMPUTER SKILLS

Familiarity with AMI systems, digital platforms, mobile applications, and customer energy management tools.

Ability to support data validation, analytics, and digital feature evaluation.

ANALYSIS AND PROBLEM SOLVING ABILITY

Ability to apply logical and analytical thinking to solve practical business and technical problems.

DECISION MAKING

Minimal independent decision making authority; follows established guidelines and supervisor direction.

PHYSICAL DEMANDS

Ability to sit up to two thirds of the time occasionally standing or walking.
Manual dexterity and visual acuity required; occasional lifting up to 10 pounds.

WORK ENVIRONMENT
Office environment.

SAFETY AND ADA STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.

Apply Now

Refine Your Search

customer insights analyst jobs in albuquerque, nm

Customer Energy Management Platform (CEMP) Analyst

Financial Analyst

Data Analyst - Behavioral Health Services at Perfectly Imperfect NM

Plans, Policy and Futures Support Analyst

Cost Analyst

Lifecycle Management Analyst

Cleared Early Career R&D Cyber Intel Analyst, Onsite

Cost Analyst (Mid-Level)

Budget Analyst

Senior Financial Analyst

Incident Investigation Analyst

Cleared Senior/Principal R&D Technical Targeting Intelligence Analyst, Onsite

Cleared Senior/Principal R&D Cyber Intel Analyst, Onsite

Cleared Senior/Principal R&D Technical Targeting Engineering Analyst, Onsite

RF Engineer / Analyst (NAVWAR)

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